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Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes


After Squarespace launched in 2004, its sole employee for several years was founder Anthony Casalena, who steadily built up his website building business by maintaining an intense focus on customer satisfaction and feedback. Now, almost two decades later, the publicly-traded company continues to place great importance on customer feedback.

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Why self-service and the employee experience drive cost savings with VirginPulse’s Michael Pace


Founded in 2004, VirginPulse now operates in 190 countries and serves more than 14 million workers. To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent.


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The Importance of Timely Legal Involvement in Alliance Activities

Peter Simoons

By early summer 2004, an agreement was finally reached, and exactly one year after that initial conference call, the contract was signed. The sequence of events, coupled with inadequate communication, led to a situation where parties became entrenched in their positions rather than seeking collaborative resolutions.

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How To Get Board Buy-in On Social Selling

SBI Growth

and 2004 when it was 60.3. According to Spencer Stuart , the average age of a board member in corporate America is 63. This is an increase over 2008 the average age was 61.2 What does this mean for the sales leaders and CXOs? It potentially means your board may be operating from an antiquated perspective about sales and marketing.

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5 Critical Success Factors for Successful Business Transformation


The data spanned a period of 12 years from 2004 to 2016. Selection was based on the following criteria: Companies that had a $10 billion or more market capitalization between 2004 and 2016. Countering this trend, the Boston Consulting Group conducted an empirical study of financial and non-financial data-set comprising 300 U.S.

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Aurea Software Revives InsideSales Brand, Retires XANT


Over the course of 15 years — from 2004 to 2019 — it became one of the most recognizable brands in the industry. InsideSales is now a critical pillar in Aurea’s future of commerce solutions portfolio, helping to create B2C-like buying experiences for B2B transactions.

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Cybersecurity best practices to empower your team


Since its start in 2004, this monthlong initiative has continuously picked up steam year-over-year—matching the corresponding rise in cyber attacks. It’s Cybersecurity Awareness Month!