2010 Related Topics 
Customer Think
MARCH 20, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Guess what? It’s at an all-time low for the last 17 years. When you consider all the resources organizations and individua. Blog Customer Loyalty
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Engage Selling
NOVEMBER 23, 2010
Engage Selling
NOVEMBER 17, 2010
Engage Selling
DECEMBER 15, 2010
Hubspot Sales
MARCH 3, 2020
2010 Sales Strategies. According to the Bureau of Labor Statistics , from 2008 to 2010 consumer spending decreased in the areas of food, housing, entertainment, personal insurance, pensions, apparel, and services. In 2010, 7.2%
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Sales Gravy
DECEMBER 29, 2010
Nobody likes awkward conversations. There are entire books and seminars devoted to cold call reluctance, and they all come down to the same thing: nobody likes calling strangers and asking for business. Most of us dont enjoy receiving those calls
Sales Gravy
DECEMBER 29, 2010
Sell to the customer's value expectations, not to your value propositions.Weve ve all heard the rule of listening to what the customer has to say, and theres not a salesperson who thinks they dont listen to the customer. Reality, however, is quite t
Sales Gravy
DECEMBER 21, 2010
Sales contests and promotions should be conducted with one thought in mind. Changing behavior to achieve a desired result or outcome. A contest should be designed to get sellers to; start doing something they arent, keep doing something they current
Sales Gravy
DECEMBER 1, 2010
The woman failed to listen and barged into the business because she had to talk to her as one business owner to another. My client then received a very loud earful about her unethical business practices and how she was stealing this woman's clients.E
Sales Gravy
NOVEMBER 30, 2010
Beyond being a trendy word, innovation is critical for small business owners. By understanding what innovation is and then how to integrate this necessary concept into any business can help to increase sales. With the year quickly coming to a close
Sales Gravy
NOVEMBER 29, 2010
The downside was that I based my entire self-esteem on how well I did as a closer. If I had a good month then I felt good about myself, but when I didn't do well I tended to get anxious and depressed. I could be moody, and I often projected my attitu
Sales Gravy
NOVEMBER 17, 2010
Give me a salesperson who's struggling to fill his or her calendar with client appointments, and I'll show you a sales rep without a phone script. Unfortunately, many salespeople labor under the false belief that they're too experienced to use a phon
Sales Gravy
OCTOBER 26, 2010
Too many people stop learning and integrating new strategies into their routine. What worked last year may not be relevant today. Just because you attended a training program a few years ago does not mean your skills are current. Make the time to rea
Sales Gravy
OCTOBER 11, 2010
So just how do we go about instilling pride in people? As always, I suggest using our own experiences as our best example. In thinking back over the things you've done in your life, what kinds of accomplishments caused you to feel proud
Sales Gravy
OCTOBER 1, 2010
We've all done this at one time or another. Sales slow down and suddenly, a new customer appears, a new product comes out or a new sales technique emerges, and you start to think it is the "cure all" for ALL your sales struggles. You begin chasing a
Sales Gravy
AUGUST 31, 2010
Last week I spoke at the first Los Angeles chapter meeting of the AA-ISP (American Association of Inside Sales Professionals), and it was great. What I especially liked about it was that it gave me and all those in attendance the chance to share curr
Sales Gravy
AUGUST 23, 2010
"The account has been lost over time and you just found out about it today. The promotion that Fox proposed was simply the dramatic conclusion in a multi-act play. We've got some changes to make in our approach. Now isn't a good time to have that
Sales Gravy
JULY 26, 2010
If you want to successfully connect with your prospect, and earn the precious few seconds it takes to establish rapport and generate some interest, then you must put yourself into the mind of your prospect and enter the conversation thats going on i
Sales Gravy
JULY 21, 2010
As a commission-based sales rep, in many ways, you and the professor share a similar dilemma. The only big difference between you and the professor is that he's guaranteed a paycheck at the end of the month and you're not! Are you aware of your gestu
Sales Gravy
JULY 8, 2010
Too many sales people find themselves in the position of accepting an offer only to discover later that the deal actually cost them money. If the sale doesn't make good business sense be prepared to walk away from it, regardless of the time you have
Sales Gravy
JULY 7, 2010
To develop a social media strategy requires time, and I'm a firm believer it must be incremental time. You can't allow it to take away from your current sales development strategy. Now, I'm astute enough to know that this may change, but we're not th
Sales Gravy
JULY 6, 2010
You see, objections are objections are objections. Prospects and clients have been using the same ones for years because they work to blow off 80% of your competition. But once you start using these rebuttals, you'll find a way to get past them and
Sales Gravy
JUNE 22, 2010
Some cold calling experts suggest that you leave a message when you receive a prospect's voice mail. Unfortunately, many sales people feel that this is an exercise in futility because most of the time their prospect does not call them back. If that s
Sales Gravy
MAY 26, 2010
When you recruit the right person you will find that they're self-motivated and eager to train. On the other hand, if you hire someone that is not suited for the position, you'll experience low morale, high turnover and find yourself constantly in th
Sales Gravy
MAY 26, 2010
Its common when cold calling without a script to feel anxiety and pressure even before you connect with someone. When the Prospect answers the phone you only have the opening sentence to grab their attention.Lots of scripted jargon is not the way to
Sales Gravy
MAY 25, 2010
If they're not willing to be involved, then they're just using you either for information or because they are afraid to tell you "no." " You can get them involved by asking them to do something for you after you've left. If a customer is truly interes
Sales Gravy
MAY 21, 2010
Successful negotiating requires you have a strategy. The clearer your strategy before negotiating, the more successful you will be. At the core of the strategy is what I refer to as the 3 Ts of Negotiating: Trust, Time, and Tactics.Trust Trust The mo
Sales Gravy
MAY 17, 2010
Have you prepared a presentation that could be delivered in 1 minute, 5 minutes or 15 minutes? With busy and unexpected schedules your planned hour meeting can get cut short. If your selling message is part of the last 30 minutes, you've just lost
Sales Gravy
MAY 3, 2010
Every so often, prospects will want to speak with someone who is using your products or services just to make sure they are making the right decision. And every so often prospects will use this as a smokescreen objection to stall you and put off m
Sales Gravy
APRIL 28, 2010
Kevin Mitnick was one of the most notorious computer hackers in the world; and at the time of his arrest in 1995, the most wanted computer criminal in US history. After his release from prison, he wrote the book "The Art of Deception" in which he s
Sales Gravy
APRIL 27, 2010
If youre a salesperson, their first impression of your business might be you! That means looking smart, arriving on time (or early), and looking the person in the eye when you greet them. If people are coming to your premises, it might be things l
Sales Gravy
APRIL 27, 2010
The best way to generate a positive ripple effect among your customers is to make a deliberate effort to increase the quality and quantity of the service you render. Unfortunately, shortsighted salespeople view customer service as an administrative b
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