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Selling challenges in professional services: Sales processes and skills

Red Star Kim

78% Revenue/profit 78% Pitches/tenders 56% Additional revenue from existing clients 56% Referrals and recommendations 33% New clients/transactions 22% New leads, enquiries or opportunities generated How familiar are you with the concept of the DMU?

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28th PM Forum Conference: Organisational culture, mentoring, digital distraction, ESG and client experience (2023)

Red Star Kim

ESG targets and work is under-communicated and clients will be increasingly interested in purpose versus profit”. Sam Round of Hazlewoods Accountants reflected “Discussion revealed that clients are most concerned with the wellbeing of people and their social contribution.

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“A crisis is a terrible thing to waste”

Mercuri International

They focused on 4 key metrics to define performance: customer loyalty, employee productivity, business unit profitability, and staff turnover. Satisfied employees resulted in significantly lower staff turnover, and measurably higher profitability, employee productivity, and customer loyalty, with the latter being the most affected.

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Wholesale as a Success Factor: Modern Customer Relationship Management

QYMATIX

A well-implemented CRM system can help companies build long-term, profitable customer relationships and provide intensive customer care. Such software supports profitable growth. Different strategies can help determine the optimal price for products or services while promoting customer loyalty and profitability.

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Sales reporting: Measure the right KPIs and report them on a regular basis

QYMATIX

The study “Success factor of sales controlling” from PricewaterhouseCoopers AG from May 2011 provided interesting information about KPI reporting cycles. The sales team itself can also obtain valuable insights from the sales reporting: do we work in a goal-oriented manner? Determining it is the responsibility of the management.

B2B 97
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The Truth and Profit Behind Your Service | Sales Training.

Jeffrey Gitomer

The Truth and Profit Behind Your Service. Gitomer | September 9, 2011 | Leave a Comment. Happy people create loyal customers and unlimited profit opportunities. There is no time like the present to change things up in 2012 to ensure its better than 2011! Online Training. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey?

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The Eight Types of Entrepreneurship (& Companies That Exemplify Them)

Hubspot Sales

The goal of entrepreneurial processes can be to make a profit, make a meaningful impact on society, contribute to social good, or combine the two. Small business entrepreneurs usually own their business, sometimes along with family members, and the initial intent usually isn’t to achieve extremely high profit margins.