Planview

SEPTEMBER 13, 2021

If you are new to Planview or a prospective customer, here is everything you need to know about the Planview Accelerate conference. Planview Accelerate 2021 is a completely virtual event committed to providing an immersive, interactive, and engaging experience for Planview customers and industry stakeholders. When is Accelerate?

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SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

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Customer Success Onboarding Customer Life Cycle Customer Experience 22

PartnerTap

DECEMBER 9, 2020

One of our customers was having trouble leveraging PartnerTap to create more revenue opportunities with their partners. Upon further investigation by our customer success team, we learned that our client was only adding 8% of their customers into the tool. The post Worried About a Dry Pipeline in January 2021?

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Software Software Customer Success Sales 98

SmartKarrot

FEBRUARY 2, 2022

“Customer success is about more than delivering service or support’.’ – Lincoln Murphy, Sixteen Ventures. Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The customer success function is relatively new in terms of its definition.

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SBI Growth

MARCH 17, 2021

Customer Success (CS) teams originated in the mid-1990s in response to the sky-high failure rate of large-scale Customer Relationship Management (CRM) implementations. Often having spent millions of dollars and several months implementing CRM software to manage customer contacts and interactions,

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Upland

JULY 3, 2023

By leveraging the power of ChatGPT alongside established sales platforms like Altify, however, organizations can unlock new opportunities to drive revenue growth and build stronger customer relationships. Additionally, ChatGPT’s data training is limited to 2021, and as such doesn’t have access to real-time data.

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SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

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Hubspot Sales

NOVEMBER 17, 2020

As you plan for 2021 and beyond, sharpen your focus on your customer or prospect. Place them at the center of every decision, across marketing, sales, and customer success. Check it out here: The 2021 Sales Enablement Report.

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SmartKarrot

JUNE 24, 2021

The customer success community is one where members look out for each other. We have compiled a list of all the customer success community resources to support folks in the industry looking out for help. Customer Success Forums. Customer Success Forum. Success Hub . contact-form-7].

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Customer Success Leadership Onboarding Internet 17

SmartKarrot

DECEMBER 2, 2020

Women in customer success are taking over the town and converting every milestone which was once considered as surreal. Customer Success as a niche is highly competitive and caters to a large volume of masses. Catherine Blackmore, GVP, Customer Success, Oracle Marketing Cloud. Source: Pexels. That’s a Wrap.

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SBI Growth

OCTOBER 11, 2020

The software industry has experienced more disruption in the last 6 months than in the previous 10 years. With an increased need for online purchasing, content management, payment processing, and more, leading software CEOs have navigated changes in demand drivers.

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SBI Growth

FEBRUARY 1, 2021

One of the main differences this past year was the emphasis on digital strategies geared towards getting closer to the customer rather than traditional cost-cutting. The impact of this is profound, and in industries where getting closer to the customer.

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Strategic Account Management Association

AUGUST 24, 2021

This blog post is based on a keynote presentation from the 2021 SAMA Annual Conference. There is no one else better positioned to lead, to orchestrate that team, to play that role and to represent the needs of a customer.”. The session was moderated by Jim Ford, Chief Commercial Officer, Solecta and SAMA Chairman of the Board.

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SmartKarrot

SEPTEMBER 28, 2020

Let me introduce you to customer success conferences, which is like a vacation in disguise. As the demand for customer success is booming the market, so has the need for education arisen. Hence we thought it would be a great deal if we could list out the top 5 customer success conferences you can attend in 2021.

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Account Manager Tips

NOVEMBER 29, 2022

Customer Success. Customer success is focused on working proactively in partnership with customers to help them get more value out of your solutions over time. check out Grow Gain Retain Customer Success Community) Change industries. Move into leadership roles Business Development or Sales.

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SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

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SmartKarrot

DECEMBER 21, 2021

Customer Success (CS) roles and dedicated CS teams have risen in these last few years. So in 2021, it’s time that CS is provided with a seat at the C-suite table and made part of CXO conversations. So in 2021, it’s time that CS is provided with a seat at the C-suite table and made part of CXO conversations.

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SmartKarrot

FEBRUARY 22, 2021

Customer Success (CS) teams tend to mirror the diversity found within the SaaS and other organizations that they work with. As is often the case with diverse groups, each will signify a wide-spectrum of values that will innately help with building better relationships with customers. Like what you are reading? contact-form-7].

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SmartKarrot

AUGUST 16, 2021

CX APAC Customer Experience Summit VIC 2021. CX Marketing Summit Customer Engagement Summit Customer Experience Asia Week Product Marketing Summit. Digital Customer Experience Strategies Summit. Date: February 10 – 11, 2021. Date: February 25, 2021. Date: May 11 – 12, 2021. Location: Virtual.

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SBI Growth

JUNE 3, 2021

Embracing Digitally Enabled Customer Outcomes. Although most organizations are taking on digital transformation work in 2021, all organizations would benefit from transforming their organization to be obsessed with identifying, tracking, and improving customer outcomes. Go beyond your digital transformation initiative and.

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SBI Growth

DECEMBER 5, 2020

Over the past several months, SBI’s latest research has unpacked how market-leading CEOs have responded to market disruption and how they approach planning for 2021. Those identified as “Accelerators” have not only managed to thrive in the face of adversity.

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SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

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SmartKarrot

SEPTEMBER 7, 2021

Wondering about who made it to the list of top product management conferences in 2021? Product Marketing Summit Product Conferences Product Camp 2021 Product Leaders Weekend. Beyond Virtual: IT Arena 2021 Product Management Festival Europe New Product Innovation and Development. Product Camp 2021. CPO Mastery Conference.

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Management Innovation Construction Customer Success 10

Help Scout

MAY 14, 2021

When you provide a tool that your customers rely on to achieve their daily goals, a common guiding value is a user-first mentality. For Brain.fm, this means achieving as much visibility into and consistency of customer success as possible. We’re absolutely obsessed with customer success.”. Using reports, Brain.fm

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SmartKarrot

DECEMBER 22, 2021

As digital transformation accelerated in 2020-2021, companies have invested heavily in their customer success (CS) teams. Initially, customer success was built at the intersection of sales and marketing functions to create business value as an ancillary function to marketing, sales, and support to generate revenue.

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Customer Success Digital Transformation Investors Leadership 19

SmartKarrot

SEPTEMBER 28, 2020

Customer churn is one of those challenges these new companies are facing. This has given rise to a new function in the SaaS organization called customer success. Hence, wherever you hear the mention of SaaS business, the discussion on customer success tags along with it. Top 10 SaaS conferences in 2021.

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Investors Customer Success Digital Transformation Leadership 10

SmartKarrot

DECEMBER 18, 2020

So, to stay ahead of the curve, it is worth having a look at the latest trends in customer service that are going to hit the road in the year 2021. Measuring the impact of customer service has always been difficult for entrepreneurs. There are many metrics like customer satisfaction, net promoter score, etc.,

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SmartKarrot

DECEMBER 18, 2020

So, to stay ahead of the curve, it is worth having a look at the latest trends in customer service that are going to hit the road in the year 2021. Measuring the impact of customer service has always been difficult for entrepreneurs. There are many metrics like customer satisfaction, net promoter score, etc.,

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SmartKarrot

JULY 29, 2021

Scroll on to know about some of the best resources to check out before 2021 turns a new leaf. Here are some of the conferences you can look forward to in 2021: Women in Product : This aims to build a stronger community for women leaders and builders. This is what we will be covering today: . Table of Contents.

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Software Software Management Customer Success 10

Desired Path

MARCH 9, 2023

Intro Question: What excites you most in 2021 in terms of using data to demonstrate to your customers the value they are getting? The following is an outline of the session questions along with responses from DesiredPath.

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SmartKarrot

AUGUST 23, 2021

2021 has unlocked many ‘first-times’ for us and it is no wonder. On that note, this step-by-step guide highlights how to host a successful virtual conference for absolute event success. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo.

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SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. As a Director of Customer Success, you will assume direct responsibility for a handful of extremely strategic customers in providing a white-glove level of Customer Success. Ensure Smartly.io

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Zendesk

JUNE 3, 2022

How to grow your customer base. Make customer success a cornerstone of your go-to-market (GTM) strategy. Listen to your customers: customer conversations, customer interviews, and customer feedback. Expand with current customers, not only net-new ones. Never forget your first deal.

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Small Business Customer Success Decision-making Acquisition 52

SBI Growth

NOVEMBER 24, 2020

Customer Success has become the focus of many organizations and answers questions such as “how do I retain my customer?” ” And “how do I grow within my current customer base?” ” To ensure your organization is focused on the right CS.

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Showpad

JUNE 29, 2021

**This post is part of a series based on Showpad’s 2021 Modern Selling Study. Our 2021 Modern Selling Study gives us some hints regarding the challenges for buyer engagement specifically beginning with the changed buyer behaviors since the start of the pandemic. To dig into all the data, visit the study homepage. Survey demographics.

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SmartKarrot

DECEMBER 10, 2020

Here are hand-picked 8 such top sales trends that you need to watch out for 2021. Customers are done being treated like cash cows. Gone are the days when you could entice a customer with a sole product and they would simply accept it. The best tip for boosting sales in 2021 is to stop trying to sell!

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Artificial Intelligence CRM Sales Customer Success 10

SmartKarrot

SEPTEMBER 24, 2021

When you are picking your SaaS subscription billing software, you must ensure that you have considered the specific requirements of your customers before making your decision. On that note, here we have simplified this job for you and have enlisted 10 such top SaaS subscription billing software for 2021. Sage Intacct.

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