MDI Training

DECEMBER 4, 2023

AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools Let’s also take a closer look at Ai vs. human – Who has more charisma in today’s world? As AI revolutionizes the landscape of learning and people development, questions arise about the role of leadership in a technologically advanced environment.

Leadership 104

Leadership Artificial Intelligence Digital Transformation Digitalization 104

Account Manager Tips

SEPTEMBER 11, 2022

Here are the book recommendations for September 2022. The book is destined to become a classic in the world of leadership, organizational behavior, and education. Listen to this article. Every month I share a selection of popular titles to help with your professional development as a key account manager. Table of Contents.

B2B 130

B2B Interpersonal Skills Key Account Management Government 130

Customer Think

JANUARY 17, 2022

(Our January Research Round-Up features the annual content marketing survey by CMI and MarketingProfs, a survey by Edelman and LinkedIn examining the impact of B2B thought leadership, and a customer experience update by The Harris Poll and Redpoint Global.)

Customer Experience 126

Customer Experience Leadership Marketing B2B 126

MDI Training

JANUARY 29, 2024

AI in Leadership – The Ethical Dimension Do you prefer to listen to this article? This blog post is a continuation of an interview ” AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools. LinkedIn Download our MDI Paper: This could also help you: AI in Leadership – the Ethical Dimension by Aline | 29.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Digitalization 52

Red Star Kim

JANUARY 3, 2023

Where did 2022 go? Referrer management Referrer Management workshop (June 2022) (kimtasso.com). It seemed to fly past. So now we are looking at how we might do things differently and better in 2023. One task will be to plan your self-development – particularly with regards to enhancing your soft skills in 2023. kimtasso.com).

Leadership 130

Leadership Publishing Management Communication 130

Red Star Kim

NOVEMBER 18, 2022

PM Conference Report 2022: Strategy implementation, Employer Value Propositions (EVP), Storytelling and Client Feedback. The event took place on September 29 th 2022. Meanwhile, elsewhere in the centre a team from Man Bites Dog and Baker McKenzie led a masterclass on thought leadership as the smart growth strategy.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

OnStrategyHQ

JANUARY 7, 2022

New year, new you – leadership edition. But the start of a new year can give you the space to integrate valuable practices into your leadership toolbelt to be a more effective, strategic leader through the new year. It’s 2022; you need a vision statement with grit and purpose. Okay, so it’s a little bit tacky.

Leadership 52

Leadership Strategic Thinking Decision-making Facilitation 52

Red Star Kim

MARCH 17, 2023

Neil remarked that the metaverse was a hot topic in mainstream marketing because it is an uncrowded and uncluttered digital space with emerging digital economies where an early entrant could demonstrate leadership, innovation and differentiation and offer clients a different kind of experience (immersive and interactive ).

Marketing 130

Marketing Transportation Leadership Digitalization 130

Zendesk

JANUARY 18, 2022

Invest in CX to grow your bottom line and secure leadership backing. According to our 2022 Zendesk Customer Experience Trends report , the pandemic didn’t make customers more forgiving—if anything, they’re more discerning. The post 2022: The year of customer service-led growth appeared first on Zendesk.

Customer Experience 98

Customer Experience Leadership Business Growth Prioritization 98

Red Star Kim

JULY 13, 2023

My takeaways from the insightful facilitators and panellists were: Recruitment of lawyers is down on previous years whereas business support is up Increase in tax hires in law firms Increase in marketing roles (exceeding 2019 numbers) Whilst training/learning roles shrunk compared to 2019 there was an increase in employee relations roles Legal sector (..)

Management 130

Management Remote Working Acquisition Finance 130

SBI Growth

NOVEMBER 23, 2021

Most commercial leaders agree that customer experience is important; we found the same: 67% of all companies surveyed are planning a significant CX initiative for 2022. Furthermore, most leaders share that they’ve documented a CX strategy and/or aligned on goals with their leadership teams.

Customer Experience 116

Customer Experience Leadership Customer Success 116

Planview

OCTOBER 4, 2022

They have strong leadership, hardworking teams, an inspiring mission, and an innovative culture. The final winner of the 2022 Vision Awards is the UPS Enterprise Project Management Office. Congratulations to our 2022 Vision Award Winners and thank you to all our customers for their innovation and drive to improve our solutions.

Banking 52

Banking Innovation Manufacturing Leadership 52

Strategic Account Management Association

JANUARY 25, 2022

The winners of the 2022 Excellence Awards will be announced at the SAMA Annual Conference May 23-25 in New Orleans. Past attempts by the customer to solve this challenge involved engaging both hospital staff and primary care leadership. Pfizer is the winner of the 2021 SAMA Excellence Award for “Innovative Value Co-Creation.”

Healthcare 400

Healthcare Co-Creation Stakeholders Account Management 400

Hubspot Sales

OCTOBER 11, 2022

What the Buyer's Journey Looks Like for Consumers in 2022. Internet search is the most popular forum for product discovery in 2022. 58% of consumers say they've discovered at least one new product by searching the internet in 2022, and 44% say they've done so in the past three months. Consideration.

Internet 105

Internet Retail Media Decision-making 105

Zendesk

MAY 20, 2022

We kicked off Zendesk Relate 2022 on May 11 with a live keynote streamed from the beautiful San Francisco Museum of Modern Art, followed by the first of three digital broadcasts. One of the very best parts of Zendesk Relate 2022 was talking to our customers and partners, both as we filmed segments and met in person.

Procurement 98

Procurement Digitalization Customer Experience Leadership 98

MDI Training

JUNE 28, 2023

Sustainable individualization in leadership – pious hope or real alternative? When leaders are supported in their development processes and have the opportunity to leverage their strengths, they can develop more effective leadership approaches that are also aligned with sustainability goals.

Leadership 52

Leadership Digital Transformation e-Learning Digitalization 52

Red Star Kim

SEPTEMBER 14, 2023

That would give anyone great insight into leadership and management. Leadership Development Programme Last year I worked with Richard to research and develop the exciting new Leadership Development Programme for practice and functional leaders in the professions. No surprise that he’s a networking super-connector.

Management 130

Management Leadership Innovation Government 130

Customer Think

DECEMBER 6, 2022

It appeared on their site on September 12, 2022. I originally wrote today’s post for CMSWire. As customer experience professionals, the work you do to identify improvement opportunities and other initiatives to design and deliver a better experience.

Decision-making 87

Decision-making Prioritization Leadership Customer Experience 87

The Center for Sales Strategy

JANUARY 12, 2022

In the first 2022 episode of Improving Sales Performance, Stephanie Downs joins Matt Sunshine and guests Maryann Balbo and Fran Mallace of Cox Media. We hear this question more than ever, " What makes a good leader? ". Tune in now or keep reading for a brief overview.

Media 114

Media Leadership Sales Management Management 114

Red Star Kim

FEBRUARY 1, 2024

Marketing and BD budget as a percentage of revenue continues to fall Firm’s total MBD budget as a percentage of its total revenue 2020 2.15% 2021 2.92% 2022 3.35% 2023 2.88% 2024 2.40% 34% see an increase for 2024, 59% see it staying the same and 6% see a decrease.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Customer Think

NOVEMBER 8, 2021

Big changes are coming for customer experience (CX) in 2022. But aren’t we used to this by now? The pandemic changed everything, right? In some ways, the pandemic did change the world in a fundamental way. Buying behavior, for instance, may never go back to pre-pandemic norms. In other ways, we’re simply expanding […].

Customer Experience 90

Customer Experience Leadership 90

Hubspot Sales

OCTOBER 24, 2022

HubSpot's 2022 Sales Strategy & Trends Report takes a closer look at these trends and how sales leaders can leverage them. Read on to discover the five areas sales leaders are prioritizing in 2022 and beyond. Sales in 2022 is no different. It's also a top goal for sales leaders in 2022. Winning more market share.

Prioritization 70

Prioritization Sales CRM Leadership 70

Red Star Kim

DECEMBER 12, 2023

Both those in leadership positions who are driving the firm forward. We covered a variety of hard skills (vision, strategy, finance, MBD planning) and soft skills (leadership, buy-in and influencing, personal brand, managing a team and motivation). And those who wish to deliver a great service and generate more work.

Marketing 130

Marketing Emotional Intelligence Management Leadership 130

The Center for Sales Strategy

DECEMBER 21, 2022

As we get closer to the New Year, we're taking some time to reflect on 2022 and the success we've seen our clients achieve. While many are enjoying this special holiday with family and friends, we're bringing you a recap of the most popular posts we've published in 2022. Check out these top blogs on sales leadership from 2022.

Sales Leadership 19

Sales Leadership Leadership Publishing Sales 19

Hubspot Sales

AUGUST 22, 2022

We surveyed over 1,000 sales professionals around the globe to find out the top sales trends of 2022, and one thing is certain – the pandemic made a lasting impact on the relationship between salespeople and their prospects. Sales Culture In 2022. Sales Rep Performance in 2021 vs. 2022. The Top Sales Trends of 2022.

B2C 81

B2C Sales CRM B2B 81

Red Star Kim

JUNE 16, 2022

We also need to equip them with valuable ideas – such as those developed within thought leadership, other research and case studies/stories – so that they have something of interest and value to share with referrers. Cross-selling and referrer management – Expectations, Data and Focus (kimtasso.com) March 2022.

Management 130

Management Key Account Management Digitalization Communication 130

Aepiphanni

JANUARY 20, 2022

With 2021 having similar challenges as 2020 due to the global pandemic, all businesses seem to be including decisions around their work environments as part of their 2022 strategy. The beginning of the year is the time most businesses implement new strategic plans designed to successfully lead them towards their year-end goals.

Innovation 97

Innovation Leadership 97

Hubspot Sales

OCTOBER 18, 2022

Any company's sales leadership needs to keep a pulse on how its salespeople are performing, both individually and on a broader organizational level — getting there often starts by understanding the degree of effort reps are putting in. Productivity Metrics are Managers Tracking in 2022. Why is it important? Use of Sales Tools.

Management 110

Management CRM Leadership Sales 110

Sandler Training

JANUARY 27, 2022

2022 will be a pivotal year for sales leaders. Here are four best practices we are currently sharing with our clients as they transition into 2022. The post Four Things Sales Leaders Can Do to Prepare for a Great 2022 appeared first on Sandler Training.

Sales 86

Sales Sales Leadership Leadership Management 86

Red Star Kim

NOVEMBER 13, 2023

Developing a business plan was seen as a priority for those who were new in leadership roles in their firms as well as established leaders looking to drive development and growth (see delegate top takeaways below). Business planning Surprisingly, none of the delegates’ firms had a business plan to drive the growth of the private client team.

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Sales Outcomes

JANUARY 17, 2022

2022 Top Sales Leader Resolution – Improve New Account/New Logo Growth. If improving New account/New logo growth is a top priority for your sales team in 2022, add the goal to your 2022 plan and consider the steps above to get organized and get going. .

Telecommunications 52

Telecommunications Logistics Facilitation Sales 52

Red Star Kim

DECEMBER 18, 2023

But in essence it is about whether strategy is developed by a centralised leadership team or by those running the business units or divisions. Some think about a centralised or decentralised approach to strategy. Others see it more as top-down or bottom-up approach to strategy.

Marketing 130

Marketing Strategic Thinking Artificial Intelligence Stakeholders 130

Customer Think

APRIL 7, 2023

The Egregious State of Customer Experience It’s no surprise that customer experience is nearing a 17-year low, recently validated by the latest American Customer Satisfaction Index (ACSI, September, 2022).

Customer Experience 75

Customer Experience Leadership 75

MDI Training

JANUARY 10, 2023

Peter is a partner and trainer at MDI, advising major international corporations on implementing hybrid work policies and building a hybrid work and leadership culture. By the way, Peter will also be moderating the Leadership Horizon 2023: This could also help you: How to maintain attention in online meetings. by Aline | 10.

Meetings 98

Meetings Leadership Digital Transformation Facilitation 98

Red Star Kim

JANUARY 16, 2023

Over 70% anticipate a downturn in the economy in 2023 compared to 2022, but respondents believe that professional services will be more resilient than other sectors. Increase profile through thought leadership. Client Experience (CX) and thought leadership remain top business development priorities. Differentiate the brand.

Marketing 130

Marketing Co-Creation Government Artificial Intelligence 130

Red Star Kim

JULY 7, 2023

The workshop explored why change is difficult, the role of leadership, supporting individual transition and models for navigating organisational change. Research on leadership and emotional intelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotional intelligence (EQ).

Management 130

Management Emotional Intelligence e-Learning Leadership 130

CMOE

JUNE 22, 2022

For city and county governments across North America, 2022 is halfway through, and many local municipalities are feeling the effects of the new and changing talent pool. They see leadership development as a must-have, especially for new leaders and middle management. Manage the Leadership-Development Process.

Leadership 59

Leadership Government Insurance Strategic Thinking 59