2023 Related Topics 
Red Star Kim
JANUARY 3, 2023
So now we are looking at how we might do things differently and better in 2023. One task will be to plan your self-development – particularly with regards to enhancing your soft skills in 2023. The post Enhancing your soft skills in 2023? Where did 2022 go? It seemed to fly past.
Sales Readiness Group
MARCH 7, 2023
Recently, our CEO Ray Makela sat down virtually with industry insider Ken Taylor , CEO of Training Industry, for an in-depth conversation about the current state of sales training and what learners need going forward. Here are three key takeaways from their discussion. Sales Training
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Upland
FEBRUARY 17, 2023
Buying groups have changed the world of B2B sales. In fact, there is almost double the number of buyers involved in a complex buying journey today than at any other point in history. While selling to a single buyer is a challenge, it’s nothing compared to the challenge of navigating buying groups.
Red Star Kim
FEBRUARY 28, 2023
11% Highly effective 11% Reasonably effective 0% Ineffective 78% Good as part of an overall campaign The post Manage and grow your private client practice – Recruitment, Performance, Segmentation and ROI (February 2023) appeared first on Kim Tasso.
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Customer Think
FEBRUARY 25, 2023
Here’s a round-up of new ideas and trends I’m seeing in B2B marketing, to help us plan for 2023. Marketing spend trends for 2023. The Winterberry Group has recently released its annual projections on marketing spend, and I am happy to say that t. Blog Digital Marketing
Customer Think
JANUARY 12, 2023
2022 has taught us to expect the unexpected.
Customer Think
JANUARY 20, 2023
Let’s start 2023 with a retail homework assignment. List the top three reasons your customers are loyal to you. Convenience doesn’t count. I’ll wait. Here’s the point: Retailers and brands tend to confuse customer habits with customer loyalty.
The Center for Sales Strategy
JANUARY 18, 2023
There are many habits that successful salespeople share. Some of the most common ones include: Setting clear goals. Time management. Planning. Persistence. Communication skills. Empathy. Adaptability. Continuous learning.
Mike Kunkle
FEBRUARY 5, 2023
Whether you are a board member, a PE investor, a CEO, a senior sales leader, or a sales/revenue enablement pro, the decisions you make next can make all the difference in your sales force performance and the results you post for 2023.
Customer Think
FEBRUARY 27, 2023
E-commerce has become the preferred mode of shopping. The Covid-19 pandemic pushed people to use e-commerce websites and applications to buy online. The ease of purchasing, paying, and returning goods has set the trend for online purchases.
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Performance Methods
MARCH 17, 2023
The post PMI Featured in High-Impact Workshops at SAMA’s 2023 Annual Conference in San Diego appeared first on Performance Methods, Inc. Articles Articles Featured News
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Customer Think
JANUARY 22, 2023
In 2023, this will remain the case as the hybrid working model continues to be adopted by more companies. The way we work has completely changed in the past few years.
Kainexus
JANUARY 25, 2023
If our conversations with business leaders are any indication, the theme of 2023 is how to get more productivity out of existing resources. The uncertain economy and difficult labor market are forcing leaders to think creatively about increasing productivity this year.
Customer Think
JANUARY 26, 2023
Contact center leaders, your time is now. Customer service and customer experience analysts and thought leaders are suggesting that the contact center is “the next big tech frontier.” Investment in the contact center is increasingly—finally.
Customer Think
MARCH 6, 2023
Unsteady markets, rising inflation and a looming recession have businesses and consumers alike taking a more frugal approach, making profitability an uphill climb for SMBs in 2023.
Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst
Curious to know how your peers are navigating ongoing disruption? In this webinar, you’ll gain actionable insights from Olivia Montgomery as she walks us through Capterra’s extensive research on how businesses - notably small and midsize businesses - are addressing supply chain challenges in 2023.
Upland
MARCH 13, 2023
Sales forecasting is equal parts art and science, right? Well, not so fast. The ‘art’ aspect of sales forecasting doesn’t need to be an educated guest.
Customer Think
JANUARY 30, 2023
“Do more with less” may be more prevalent this year as some tech firms and many others trim their customer experience teams, programs, and the experience itself. But maybe this is the wrong path! Perhaps your customer experience management is on a misguided trajectory.
Revenue Storm
JANUARY 17, 2023
Start 2023 by taking the actions above, remembering by investing in each team member professionally, personally, and emotionally, it will reap major dividends for them, you, and the business overall.
Performance Methods
MARCH 7, 2023
The post PMI Named 2023 Training Industry Top 20 Sales Training and Enablement Company appeared first on Performance Methods, Inc. Articles Articles Featured News
Advertiser: ZoomInfo
When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution.
Customer Think
JANUARY 23, 2023
For the last four years, in and around December, I have compiled a set of customer experience-related predictions for the coming year.For each article, I gather together a set of predictions that have been sent to me over the preceding month. I then se. Blog Customer Experience
Upland
MARCH 2, 2023
Sold on account planning but don’t know where to start? For many, account planning in Salesforce is a logical next step. After all, their sellers are already using Salesforce regularly.
Zendesk
FEBRUARY 10, 2023
Zendesk 2023 CX Trends report ) 90% of businesses, regardless of the vertical they are operating in, have stated that they have made CX their primary focus. (CX Zendesk 2023 CX Trends report) Customers are 2.4
Strategic Account Management Association
FEBRUARY 3, 2023
Ask these discovery questions to train and elevate your SAMs to greatness. The post Strategic Account Manager Training: Begin with the End in Mind and Ask the Right Questions appeared first on Strategic Account Management Association.
Speaker: Erika Bzdel - Vice President of Sales and Craig Simons - Director of Marketing
Join us on Sept. 13 at 9:30 am PT as Erika Bzdel, VP of Sales, and Craig Simons, Director of Marketing, discuss the virtual selling practices that every company should adopt, and how to succeed at selling in a hybrid world.
Nutshell
MARCH 17, 2023
LEARN MORE Updated on March 17, 2023 The post Welcome email templates for nurturing new customers appeared first on Nutshell.
Customer Think
JANUARY 22, 2023
From inflation to recession worries, 2022 has certainly kept marketers on their toes trying to keep up with the mood of consumers. The past few years taught us that we can’t predict the future.
Zendesk
MARCH 20, 2023
The post State of Retail CX 2023 appeared first on Zendesk. The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between.
Customer Think
JANUARY 1, 2023
Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience.
Customer Think
FEBRUARY 16, 2023
In the past few weeks, we have seen organizations announce massive layoffs (more than 150000 people have been let go in the past 3 months alone. On the other hand, organizations complain that they are unable to find and retain good talent. Blog Employee Engagement Innovation
PartnerTap
FEBRUARY 27, 2023
Channel and sales leaders are facing a tough market in 2023. Going it alone isn’t a safe strategy for 2023. In 2023 you need to double down with the partners who know how to sell your products and work with your sellers.
Hubspot Sales
JANUARY 17, 2023
Here, we'll cover the basics of tech sales, the pros and cons of working in this industry, and how you can kickstart a career in tech sales in 2023. How to Get Into Tech Sales in 2023. Tech is one of the fastest-growing industries today.
Customer Think
MARCH 15, 2023
Without a coherent idea of what tools and strategies can boost your business’s growth in 2023, as well as ways to differentiate yourself from your competition, it’s easy […] Blog Customer Experience Digital Marketing Editor's Pick Voice of Customer
Strategic Account Management Association
JANUARY 3, 2023
The ever-shifting landscape of the digital economy has created a new demand for solutions to emerging problems, representing both a threat and opportunity for strategic account managers.
Upland
FEBRUARY 3, 2023
Typically, there can be up to 10 individuals involved in a B2B sale. Called “buying groups”, the reality of these multiple person buying committees points to the growing complexity of B2B selling motions.
Red Star Kim
MARCH 16, 2023
We were joined by delegates from legal, accountancy and consultancy firms for PM Forum’s “Cross-selling and referrer management accelerator” workshop earlier in March. A summary of delegate discussion topics and poll results are shown below to add to the learning resources from the session.
Red Star Kim
MARCH 17, 2023
A fellow tutor at Cambridge Marketing College – Neil Wilkins – has completed significant research into marketing in the metaverse. He shared his views at a webinar earlier today.
Nutshell
FEBRUARY 15, 2023
You’re in luck because we’ve got the ultimate list of the best B2B CRM software options for 2023 on this page! The 6 best B2B CRM software options for 2023 Check our top picks for the best CRM software for B2B companies below: Nutshell Zoho Pipedrive Freshsales Copper Insightly 1.
Upland
JANUARY 26, 2023
Today, the horizon of B2B selling looks different than it did even just a few years ago. The world has undergone several drastic revolutions in only a few years. Technological innovations, digitalization and workstyle evolutions that were being signaled years ago have today come to fruition.
Customer Think
MARCH 20, 2023
Introduction The United States outsourcing statistics show that American corporations routinely send customer service and IT jobs offshore, where they can get the same outcomes for a fraction of the cost.
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