Zendesk

MARCH 7, 2024

The role of quality assurance in a business is to ensure that employees are trained and able to efficiently meet customer expectations and contribute to enhanced business performance. The post Workforce optimization: The ultimate guide for 2024 appeared first on Zendesk. What is the difference between QA and QC?

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

AchieveIt

MARCH 15, 2024

Also read: Strategic Planning and Execution Trends for 2024 and Beyond Align Jobs with Strategy Using the Manifest Internal Alignment framework, jobs and teams should align directly with the boundaries and initiatives of the strategic plan. When strategic direction is unclear or complicated, it becomes much harder to execute efficiently.

Decision-making 52

Decision-making Stakeholders Prioritization Communication 52

Zendesk

APRIL 14, 2023

EX managers often work closely with human resource management to cover performance reviews and decide on employee perks. Here are some examples: The employee experience manager will report on annual survey results by the end of Q1 2024. Sneak peek: What is an employee experience manager?

Management 52

Management Onboarding Communication Meetings 52