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Top 5 AI Chatbot Best Practices, for the Ultimate Customer Experience

Customer Think

The global chatbot market is projected to grow at a compound annual rate of approximately 25% through 2026. Chatbots today are experiencing tremendous growth, and this is only expected to continue. While […].

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Are Machine Customers Revolutionizing the Customer Experience Landscape?

Customer Think

By 2026 1 in 5 customer interactions that come through the contact centre will be from machines. The increase in non-human interactions is being driven by the proliferation of digitally-enabled devices and will trigger a seismic shift in how brands interact with customers.

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3 Exceptional Examples of Strategic Planning in Higher Education

Envisio

By 2026, Green River College will have established an extensive student onboarding procedure, ensuring that all students develop educational, financial, and career transition plans within their first two quarters of enrollment. The six strategic pillars of focus (and their success metrics) are: 1.

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Measure What Matters: Examples of University KPIs and Performance Measures

Envisio

By 2026, Green River College aims to enhance student success through a robust onboarding process, ensuring that all students—and in particular, students from a lower income and/or racialized background–have personalized educational, financial, and career transition plans by their second quarter of enrollment.

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Navigating Change: A Blueprint for Taming Strategic Drift 

Planview

trillion dollars a year by 2026. The consequences reach everyone in the company’s orbit, from employees and executives to stakeholders and customers. Strategic drift could cost organizations up to $1.4 The latest research by Economist Impact , commissioned by Planview, explores the topic of why strategies fail.

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ARPA Strategic Planning

OnStrategyHQ

To identify programs to fund, governments have until December 31, 2024, and all funds must either be distributed or returned by the end of 2026. Funds not spent by December 31, 2026, will have to be returned as well. Initial Recovery Plans were due to the US Treasury on August 31.

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9 Benefits of eLearning for Employees

CMOE

billion by 2026, which is a CAGR of 10.3%. And it’s not going to stop anytime soon: Research notes that the global eLearning market was estimated at $332.6 billion in 2022. This amount is projected to reach $457.8 72% of businesses that leverage eLearning feel they earn a competitive advantage.