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Five big bets for the future of CX

Zendesk

At Zendesk Relate , our flagship event held May 11, 2022, our Chief Technology Officer Adrian McDermott dusted off his crystal ball and unveiled five big bets for the future of customer experience. But by 2030, technology may evolve dramatically faster than we expect, and it will radically change the customer experience landscape.

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Strategy Execution: 5 Organizations That Have Done It Well

ClearPoint Strategy

The city’s first step in taking a “for-profit” approach to organizational strategy was to create the “ Germantown Forward 2030 ” vision. The 2030 vision was built over a methodical, one-year process by a 30-person steering committee and incorporated input from more than 200 citizens.

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Millennials vs. Gen Z: How their customer service expectations compare

Zendesk

By 2030, Millennials and Zoomers will be the two largest adult consumer groups in the country. That’s one reason why the Zendesk Customer Experience Trends Report 2021 segmented survey respondents by generation. But our report did find that the pandemic has already influenced the customer service expectations of both groups.

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How AI is boosting agent intelligence—and evolving the CX team

Zendesk

trillion to the global economy by 2030 —a massive sum but understandable when you think of the sheer number of industries that stand to benefit. In most instances, an issue like this likely wouldn’t need a human at all—a huge win for companies looking to elevate their customer experience.

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How “The Great Compression” can lead to better retail CX

Zendesk

But it turned out there were still experiences to build and offer—and there will be as long as there are customers and innovative business leaders who want to meet those needs. Not just acceleration of adoption but a true compression—everything we expected to take until 2030 to accomplish happened in months last year.”.

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11 AI Predictions in Sales for the Next Year [Data + Expert Tips]

Hubspot Sales

Contrarily, only 20% of underperformers use AI to automate internal processes and improve customer experience. billion by 2030 , growing at a CAGR of 12.62% from 2022 to 2030. But how does refusing AI impact business results? 85% claim their prospecting efforts have become more effective with AI.

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Supporting your customers starts with supporting your agents

Zendesk

This is something that’s going to stick with us ,” said Frances Brittingham, a customer experience manager at Calm , a meditation app. Not only has customer engagement reached record highs, but teams have also been juggling longer hours and the isolation of remote work. trillion by 2030 , if left unchecked. &nbsp.