Value
The AI balancing act
‘Technical debt’ is on the rise. Generative AI is part of the problem, but it holds promise as a new means to solve it.
Sanjay Gupta
5 mins read
Value
The gen AI mandate for IT
Todd Krieger
3 mins read
Design
Bob Sutton: The power of subtraction in the world of SaaS
Jeff Davis
5 mins read
Company News
At Refresh 2024, AI takes center stage
Sanjay Gupta
1 mins read
Latest
Design
How ‘addition bias’ is holding back your company
Robert Sutton
7 mins read
Company News
Where to find Freshworks in June
Sanjay Gupta
2 mins read
Company News
Freshworks lights up Times Square
Team Freshworks
1 mins read
Performance
How hybrid work keeps productivity inching upward
Jeff Davis
5 mins read
Life at Freshworks
Freshworks celebrates Global Accessibility Awareness Day 2024
Sampriti Singha Roy
3 mins read
Success
Freshsales draws raves from customers in fintech, cloud, and home security
Sampriti Singha Roy
1 mins read
Performance
Start managing what you measure—with AI
Jeff Davis
4 mins read
Design
Follow the prompts—with creativity and caution
Dan Tynan
6 mins read
Research
Freshworks benchmark report: How generative AI is redefining ITSM
Radhika Narayanan
2 mins read
Company News
Freshworks to join AI/CX panel at VivaTech 2024
Sanjay Gupta
1 mins read
Company News
Freshworks CIO in Forbes: Benchmarking AI performance
Shivani Ramakrishnan
1 mins read
Company News
Meet Ashwin Ballal, the new CIO of Freshworks
Team Freshworks
1 mins read
Company News
The ticket to ride in retail: Customer-centric support
Siddharthan Jayasundar
2 mins read
Company News
Easing the agent load with generative AI
Shivani Ramakrishnan
1 mins read
Company News
How gen AI is reshaping the future of service and support
Aprajitha Suryanarayanan
2 mins read
Explore The Works
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Design
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Experience
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Performance
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Company news
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