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Creating Peak Experiences: How to Brainstorm in CX

Customer Think

“What if we came to clients with a collection of solutions rather than a collection of problems?” ” It was a startling insight that my friend, Greg Iszler, pointed out. One of the biggest challenges in the Customer Experience world is we are busy finding problems, but devoting little time to creating great experiences.

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Growth Hacking Experimentation

Flevy

Foster a culture of brainstorming and hypothesis development. The process should have well-defined steps from brainstorming ideas to creating hypotheses, executing hypotheses, and prioritizing ideas. Foster a culture of brainstorming and hypothesis development. Establish objective. Prioritize ideas. Evaluate results.

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How to Succeed at Group Brainstorming [Podcast]

Sandler Training

This year, on Fridays, Dave talks about the attitude, behavior, and techniques of successful sales managers as he shares his thoughts on the 49 Sandler Rules for Sales Leaders. Listen Time: 11 Minutes.

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Creativity 8 – From consternation to collaboration: Using creativity to turn problems into opportunities in client service

Red Star Kim

Brainstorming in a favourite option (see Creativity 3 – Update on brainstorming techniques – Kim Tasso ) to crowd-source ideas and these techniques can boost their effectiveness. Review the solutions list and brainstorm concrete solutions. Creativity 3 – Update on brainstorming techniques – Kim Tasso.

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ALIGNING A MULTIFUNCTIONAL TEAM TO SOLVE A HEALTHCARE CUSTOMER’S LONG- STANDING PAIN POINT

Strategic Account Management Association

Engaging my multidisciplinary team of internal colleagues – including medical, marketing and information technology amongst ourselves – to brainstorm potential opportunities that could be presented to the customer was critical.

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9 Ways to Get Ideas Brewing with Instant Coffee

Planview

No matter what type of work you do, you likely do a fair amount of brainstorming, planning, and “noodling” in your daily work. Instant Coffee is a new way to brainstorm and collaborate with your team and others. A product team uses Instant Coffee to brainstorm ideas for the next quarter. Brainstorming.

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How to manage a remote agency team, with Gustavo Razzetti

Account Management Skills

He shared some very thought-provoking insights for agency leaders and agency teams, including how remote working is only amplifying the positive and the negative aspects of your agency culture that were already present how to fix the issues how to make your remote brainstorming meetings more effective why agencies need to strike a balance between being (..)