article thumbnail

Assertive communication: The importance of voice

Red Star Kim

A key theme from the workshop was Assertive communication: The importance of voice. Keys to Assertive Communication Assertiveness is the ability to stand up for what you believe while staying calm and positive and respecting others’ views. What Are The Six C’s Of Compelling Communication? And Why Should You Care?

article thumbnail

The Top 5 Ways to Improve Production Floor Communication

CMOE

Allowing poor communication to jeopardize their essential work can have dramatic impact: Poor communication causes an average loss of $62.4 86% of leaders report ineffective communication and collaboration as a cause of workplace failures. Communicate these points using various methods: In -person during team meetings.

article thumbnail

Creativity 8 – From consternation to collaboration: Using creativity to turn problems into opportunities in client service

Red Star Kim

So deploy “ Temperature taking ” activities – when communicating in person, on the phone or through emails – to pick up on early warnings of client service or relationship issues. Pick up on the tone of communications. Review the solutions list and brainstorm concrete solutions. For example: Passive.

article thumbnail

Common Team Communication Problems [5 Signs and Solutions]

CMOE

Studies show poor communication between team members can cost businesses dearly. By some estimates, ineffective communication can cost as much as $1.2 Simply put—communication is critical to your team and the overall organization’s success. The Importance of Team Communication. trillion each year. Competing Priorities.

article thumbnail

Back to the Future: F2F selling is returning, but virtual selling is here to stay

Strategic Account Management Association

The ability to uncover customer needs, develop solutions, communicate value propositions and negotiate effectively doesn’t vanish just because a salesperson can’t meet her customer face to face. As one executive explained, “Buy and sell widgets virtually?

article thumbnail

Lessons from a Winning Global Account Management (GAM) Program

Strategic Account Management Association

It designs, integrates, manages ad supports on-site and cloud-based communications and collaboration technologies for organizations around the globe. Customers brainstormed new ideas for solving common problems and avoiding common pitfalls. By Danielle Matteson, Vice President, Strategic Accounts Program, AVI-SPL.

article thumbnail

How AI helps account managers improve their communication skills, with Soumya Mohan

Account Management Skills

I believe it’s pretty game-changing for account managers to help them communicate on a much more deeper level with their clients. Throughout my career, I felt this pain point where communication is so important to getting things done, to having an impact, to moving forward in your career. So it is not easy to do.