Red Star Kim

APRIL 17, 2023

Leverage your exemplars to promote good habits I shared a number of stories about how firms can leverage the expertise and experience of their best (exemplar) business developers: Facilitating regular “Talking to Bob” dinners at a property business where junior, intermediate and senior fee-earners could listen to stories about how he managed to identify, (..)

Management 130

Management Manufacturing Client Relationships Facilitation 130

Agile CRM

DECEMBER 14, 2022

In addition to traditional phone systems and VoIP-based solutions, there are also a number of other options available on the market, such as unified communications platforms and mobile-based business phone systems. Some of the key advantages include increased flexibility, improved communication, and lower costs. Call Whisper.

CRM 52

CRM Software Software Communication 52

Account Management Skills

SEPTEMBER 13, 2023

Why is this stopping AMs thinking ahead?

Account Management 52

Account Management Management Account Growth Client Development 52

Hubspot Sales

APRIL 4, 2023

I have a proven track record of helping clients develop practical and sustainable solutions that consider cost-benefit." Based on the data, I identified several areas for improvement, including better communication from leadership, more opportunities for professional development, and a more inclusive workplace culture.

Supply Chain 95

Supply Chain Leadership Construction Artificial Intelligence 95

Account Manager Tips

APRIL 26, 2021

Here are some things you'll do as a key account manager: Deliver your company's strategy and vision Manage client risk (defection, competitor threats, issue resolution) Gather market intelligence and evaluate emerging trends Drive client development Provide data and insights to help your clients make better decisions.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

SmartKarrot

DECEMBER 20, 2022

Role: Head of Customer Success Location: Remote, United States Organization: Givelify As a Head of Customer Success, you will collaborate cross-functionally with Marketing, Revenue Operations, and Data Science/Analytics teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Customer Success 19

Customer Success Suppliers Procurement Client Development 19

Outbound Engine

NOVEMBER 17, 2022

We all know that keeping in touch with clients leads to retention, and an increase in word of mouth, but I want to talk about what your name means to your clients. Every interaction you or your company has with a client develops your brand’s identity for better or for worse. 2: Headshots and Logo.

Client Development 73

Client Development Marketing Media Small Business 73

Revegy

FEBRUARY 4, 2020

Developing customer insights isn’t a one-time thing, it should be an integrated part of your strategic client development. In our next installation of the blog series, we will dive into the challenge of communicating these targeted offerings to clients through value-focused messaging. This is the first win.

Finance 64

Finance Investors Financial Services Account Management 64

SmartKarrot

MARCH 10, 2022

Apply here: [link] Role: Associate Director – Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Plentific As an Associate Director of Customer Success, you will be leading client meetings and understanding their businesses, offering creative solutions to complex client challenges.

Customer Success 19

Customer Success Customer Experience Account Growth Client Development 19

SmartKarrot

FEBRUARY 3, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Cover-More Group As a Customer Success Manager, you will ensure the successful implementation of the Travel Assist App and Risk Management Portal into clients. Effectively support account managers to retain existing clients.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

DECEMBER 14, 2021

Understand customers’ needs and wants and communicate with internal stakeholders to solve problems and make product and process improvements. Actively listen to customers to understand, anticipate, and solve their problems and continually monitor the feedback loop to ensure customer communication and satisfaction.

Customer Success 19

Customer Success Onboarding Account Management Client Development 19

SmartKarrot

AUGUST 12, 2021

Actively coaches and develops the team through effective communication, mentorship, and leadership; acts as a point of escalation. Develops strong customer relations by deeply understanding their needs and mapping them to the value of Jama Connect during the post-launch phase of the customer lifecycle.

Customer Success 16

Customer Success Government Leadership Decision-making 16

SmartKarrot

FEBRUARY 16, 2023

For your clients, develop strategic account and customer success plans, and track their progress towards predetermined objectives and outcomes. communicating regular updates and significant milestones to senior leadership. To make sure that customers are leveraging the complete Axon platform, track and monitor adoption KPIs.

Customer Success 19

Customer Success Account Planning Client Development Stakeholders 19

SmartKarrot

SEPTEMBER 14, 2021

Onboarding clients and addressing client questions in a timely way during the 2-week implementation, keeping the customer journey on track with standard implementation timelines. Reviewing clients’ collateral and providing guidance to clients on strategically positioning and communicating their business to WI’s investor network.

Customer Success 18

Customer Success Investors Onboarding Customer Experience 18

SmartKarrot

APRIL 22, 2022

Foster positive and productive relationships with clientele and communicates information to management that is vital to successful relationships. Interface with various departments within the organization related to client development and retention. Attend industry association meetings and trade shows, as necessary.

Customer Success 19

Customer Success Insurance Profitability Client Development 19

Arpedio

JANUARY 11, 2023

In order to do so, it’s essential that the Account Manager communicate with his or her clients to understand their needs and provide the details and value of products and services. Overall, Account Managers have two primary goals: Retain their clients’ business Grow those opportunities And guess what?

Account Management 52

Account Management Management Key Account Management B2B 52

ProlifIQ

JUNE 21, 2023

It helps account managers identify the specific needs and goals of their clients, develop tailored strategies to meet those needs, and align the organization’s resources to drive customer success. First and foremost, effective communication and relationship-building skills are crucial for building trust and rapport with clients.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

JULY 2, 2021

As a Director of Customer Success, you will develop and lead a functional strategic plan to support top-level objectives. Proactively communicate through a regular cadence of department meetings, 1:1 meetings, and cross-functional project meetings. Drive sales strategies for upsell to clients.

Customer Success 10

Customer Success Onboarding Account Growth Client Development 10

SmartKarrot

OCTOBER 5, 2023

The article on Effective Communication offers some good insights on communication and engagement tips. Proactive Risk Management Large-scale clients often come with large-scale challenges. Regular check-ins, updates, and feedback loops help in addressing concerns, identifying opportunities, and ensuring customer experience.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

JUNE 30, 2021

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom Organization: Integral Ad Science As a Customer Success Manager, you will act as the lead point of contact for any and all matters specific to assigned clients. Develop a trusted advisor relationship with key client stakeholders.

Customer Success 10

Customer Success Stakeholders Client Development Customer Experience 10

SmartKarrot

JANUARY 8, 2021

Role: VP of Customer Success Location: Greater Chicago Area, US Organization: Lucas James Talent Partners As a VP of Customer Success, you will act as the Executive Sponsor for multiple fortune 100 clients. Develop and foster executive level relationships within clients.

Customer Success 10

Customer Success Onboarding Leadership Client Development 10

SmartKarrot

JUNE 21, 2021

Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders. Assist with challenging client requests or issue escalations as needed. Use your data skills to analyze the success of your clients’ campaigns and provide insights on how the users interact with their offers.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

DECEMBER 22, 2020

Strong verbal and written communication skills. Apply here: [link] Role: Customer Success Director Location: Sydney, New South Wales, Australia Organization: Smart Talent Group As a Customer Success Director, you will be responsible for the development & establishment of a scalable function and Leading change.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

MAY 9, 2022

As a Customer Success Manager, you will understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback via Intercom, email, SMS, Zoom, and other methods. Monitor client KPIs and targets to ensure success.

Customer Success 3

Customer Success Value Proposition Onboarding Facilitation 3

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Shari Srebnick.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JULY 26, 2022

Role: Customer Success Director Location: Remote, United States Organization: Technisys As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery. Build strong executive and vertical relationships with Technisys clients.

Customer Success 3

Customer Success Energy and Utilities Onboarding Stakeholders 3

SmartKarrot

JULY 19, 2022

Coach Account Managers on best communication practices relating to each client. Help create an Account Manager schedule when it comes to client visits, follow-ups, mailings, etc. Communicate with customers through the customer software Intercom, to help them with the product and act as an escalation point from customer support.

Customer Success 3

Customer Success Account Management Onboarding Acquisition 3

SmartKarrot

JANUARY 10, 2022

Communicating the product roadmap to customers and ensuring it meets the customer’s needs. Develop and expand customer accounts by driving product usage and increasing the user base in customer accounts. Design, setup, and run an operating rhythm with Targeting clients to drive usage and adoption. Apply here: [link].

Customer Success 3

Customer Success Client Onboarding Onboarding Stakeholders 3

Nutshell

OCTOBER 19, 2020

Ben Goldstein , Head of Content and Communications at Nutshell. Variations of industrial recycling or manufacturing recycling are better for our SEO because they are more relevant to our service and for B2B client development. No matter what page they land on, make sure the visit-to-lead path is clear and coherent. Jonathan L.

Publishing 133

Publishing B2B Small Business Manufacturing 133