Help Scout
JUNE 15, 2021
Many want to draw strict boundaries around customer experience and customer success, but I find it much more satisfying to live inside the spectrum rather than at the edges. I see customer experience and customer success as flavors inside the same ice cream parlor of treating the customer well.
Customer Think
FEBRUARY 1, 2024
In the past year, at least 24 new discoveries were made in the immature field of Customer Experience Management (CXM). As I write and talk about CX (Customer Experience), CS (Customer Service and Customer Success), and CXM, I continually realize there is still […]
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Nutshell
MARCH 25, 2024
Nutshell is a robust CRM app with everything you need and more to establish a winning customer experience and keep relationships strong far past onboarding. Consider further streamlining the process with a powerful all-in-one CRM built to support even the most complex onboarding programs.
Customer Think
OCTOBER 19, 2023
Your CEO has come to embrace customer success! And you’ve been tapped to lead a customer experience team. Do you need a lengthy class or book on customer experience principles? But where should you focus for immediate yet lasting change?
Insightly
JULY 23, 2023
Customer success (CS) is a commonly-used phrase in business today, often confused with customer experience and customer service. Customer service is responding to customer needs and concerns via various communications channels such as phone, chat, email, and forums. Let’s start with some definitions.
Arpedio
JANUARY 5, 2024
At the heart of every thriving enterprise lies a keen focus on business relationship optimization , a task achieved through strategic roles that many might find overlapping—Account Management and Customer Success. Principles Behind Customer Success Strategies Customer success strategies are built on a proactive engagement model.
Strikedeck
MARCH 3, 2020
Philipp Wolf talks about the difference between Customer Success and Customer Experience and how they fall hand in hand with each other.
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