Customer Think

AUGUST 7, 2021

The principal reason for embarking on digital transformation is to improve customer experience, which goes a long way to assure brand loyalty; if the right culture is missing, the whole project will end in a colossal failure.

Digital Transformation 141

Digital Transformation Digitalization Customer Experience 141

NG Data

APRIL 3, 2024

Banks face challenges in managing their legacy cores and personalizing customer experiences. The Intelligent Engagement Platform, a sophisticated customer data platform, allows for targeted marketing strategies and highly targeted interactions to enhance customer experiences.

Digital Transformation 40

Digital Transformation Banking Digitalization Customer Experience 40

Zendesk

JULY 19, 2022

Forrester’s Successful Digital Transformations Focus On Three Core Elements provides a practical guide for IT leaders to learn from mature CX organizations on issues of culture, business and operating processes, and customer experience. Don’t wait to read—the alternative to change is obsolescence.

Digital Transformation 98

Digital Transformation Digitalization Business Growth Customer Experience 98

Customer Think

FEBRUARY 21, 2023

Companies are investing heavily in digital transformation, with a Research and Markets report projecting the global market to be just over $1 trillion USD by 2025. The top reasons include increased operational efficiency, employee productivity, and the ability to deliver better customer experiences.

Digital Transformation 59

Digital Transformation Digitalization Customer Experience Marketing 59

Planview

OCTOBER 19, 2023

In the pursuit of successful digital transformation, many businesses have faced challenges stemming from fragmented data repositories and the implementation of multiple systems of record to accommodate evolving business demands. Many systems are employed for software development, deployment, and operational needs.

Digital Transformation 64

Digital Transformation Digitalization Government Software 64

Customer Think

DECEMBER 10, 2021

Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation.

Customer Experience 138

Customer Experience Supply Chain Digital Transformation Retail 138

Customer Think

JULY 22, 2021

Customer experience is one of those tricky things to get right. Before COVID-19 forced everything online, companies struggled to deliver valuable digital experiences. It’s even harder when recovering from a global pandemic.

Digital Transformation 111

Digital Transformation Digitalization Customer Experience 111

Customer Think

OCTOBER 19, 2021

To understand how organizations can harness the power of AI to drive customer experience and loyalty, it’s important to acknowledge the #1 business trend that’s currently disrupting the nature of customer experience and loyalty as we’ve known them: digital transformation.

Customer Experience 130

Customer Experience Digital Transformation Digitalization Organization 130

Freshworks

JANUARY 25, 2021

A great customer experience is in the eye of the beholder and if last year taught us anything it is that customers will carry on using well designed digital channels for the simplicity and speed of service they provide. So, how do you create a great customer experience in 2021 that is both empathetic and simple?

Customer Experience 98

Customer Experience Digital Transformation Digitalization Publishing 98

SBI Growth

APRIL 30, 2020

Shifting the go-to-market model to digital has been a subject on the mind of market leaders for some time, and now it is being accelerated. For better or worse, COVID-19 has been the catalyst for a digital transformation that will.

Digital Transformation 62

Digital Transformation Digitalization Marketing Telecommunications 62

QYMATIX

SEPTEMBER 27, 2022

Facts and trends about the B2B digital transformation. If you are leading a Business-to-Business manufacturer or distributor, you know it already: sales is currently experiencing a massive transformation across the globe. I want to know more about the digital transformation in B2B sales. Marketing Land.

Digital Transformation 40

Digital Transformation B2B Digitalization Artificial Intelligence 40

Customer Think

NOVEMBER 27, 2023

One area where this transformation is taking place is in call center services. Traditional call centers are evolving into highly efficient and technologically advanced hubs that deliver exceptional customer experiences. In this article, […]

Digital Transformation 52

Digital Transformation Digitalization Customer Experience Meetings 52

Zendesk

JULY 30, 2021

From embracing the role of ecommerce to finding new ways to connect with shoppers on a human level, retail leadership is focused on delivering great customer experiences. There is a clear disconnect between what customers want and what retailers have delivered when it comes to mobile and digital.

Retail 98

Retail Digital Transformation Digitalization eCommerce 98

Customer Think

AUGUST 18, 2023

The customer experience (CX) landscape is changing fast as new technologies accelerate digital transformation, consumer behaviors and expectations evolve, and social media allows for more transparency than ever before.

Customer Experience 52

Customer Experience Digital Transformation Media Digitalization 52

Customer Think

FEBRUARY 14, 2023

Today’s interview is with Greg Kihlström, author and Principal at GK5A, who advise organisations on customer experience, marketing technology, and digital transformation initiatives. He is also the host of The Agile Brand with Greg Kihlström podcast.

Customer Experience 52

Customer Experience Digital Transformation Digitalization Marketing 52

SBI Growth

OCTOBER 19, 2018

Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.

Digital Transformation 76

Digital Transformation Digitalization Customer Experience Software 76

SBI Growth

OCTOBER 22, 2020

At this point in 2020, all your competitors have undergone some variation of a “digital transformation” to supplement an end-to-end data-driven, Customer Experience (CX) focused digital sales strategy. A recent study conducted by KPMG found that over 90% of companies.

Digitalization 166

Digitalization Digital Transformation Customer Experience Sales 166

Customer Think

JUNE 20, 2023

Updated approach focuses on integrating artificial intelligence (AI), cloud, and digital technologies to drive new business outcomes

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Digitalization Prioritization 52

Customer Think

OCTOBER 26, 2021

The project remit was defining the future state digital architecture and a high-level plan to support the organization’s transformation of the customer experience. A few years back, I was attending an executive presentation of project findings and recommendations for an outdoor products manufacturing company.

Digital Transformation 91

Digital Transformation Digitalization Manufacturing Customer Experience 91

SBI Growth

AUGUST 10, 2020

The New York Stock Exchange dates to May 17, 1792, with the signing of the Buttonwood Agreement—where twenty-four stockbrokers and merchants met at the now famous Wall Street under a Buttonwood tree. There have been numerous market crashes, defined as a.

Digital Transformation 154

Digital Transformation Digitalization Marketing Customer Experience 154

Farland Group

JULY 24, 2023

Deliver on customer-centric business models – The pressures of commoditization, consolidation, and cost cutting are requiring even the laggards to find a path to digital transformation and new business models. The customer experience is core, and business models should be reinvented to deliver on the customer experience.

Digital Transformation 74

Digital Transformation Digitalization Innovation Customer Experience 74

SmartKarrot

JULY 8, 2020

There is no denying the fact that going digital is the way ahead for SaaS businesses. But then again, a digital transformation does not mean creating bling apps, or automating processes. Digital transformation funnels down to just one thing: excelling in Customer Experience (CX).

Digital Transformation 10

Digital Transformation Customer Experience Digitalization Customer Success 10

SBI Growth

JUNE 11, 2018

Digital Experience is the convergence of two powerful trends: Digital Transformation (which is driven by efficiency concerns). Customer Experience (which focuses on driving effectiveness and improving revenue growth) . Odds are, your CEO has identified both as key priorities, and has asked you.

Customer Experience 41

Customer Experience Digitalization Digital Transformation Customer Success 41

SBI Growth

MARCH 29, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 128

Digital Transformation Management Digitalization Sales 128

Zendesk

FEBRUARY 29, 2024

It was a huge catalyst for us in terms of our digital transformation,” said McGinnity. “We We have a very distinct and recognizable customer experience within our stores.” The work began in 2020, when much of the world retreated from physical spaces. “It

Digitalization 59

Digitalization Digital Transformation Retail Innovation 59

DemandFarm

AUGUST 11, 2023

The goal is to break down traditional silos and establish a more consistent approach to enhancing the customer experience. The seamless integration of digital tools into the sales process has resulted in a more efficient and effective sales experience for both buyers and sellers.

Key Account Management 52

Key Account Management Account Management Digitalization Digital Transformation 52

SBI Growth

FEBRUARY 16, 2018

Our guest today is Mark Lister, the Chief Digital Officer for Ness Digital Engineering. Mark is a transformational leader, helping to bridge corporate, marketing, and sales strategies to the digital engagement of prospects and customers. Ness designs and builds digital platforms.

Digital Transformation 63

Digital Transformation Digitalization B2B Marketing 63

Customer Think

MARCH 16, 2023

The entire World is currently shifting towards a complete digital transformation. When developing a website, it is crucial to have a top-notch User Interface (UI) and SEO to keep customers engaged. This means that having a user-friendly and effective website design is essential.

Digital Transformation 133

Digital Transformation Digitalization Customer Experience Marketing 133

Flevy

APRIL 14, 2024

In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This article is centered around one of the most impactful Customer Experience metrics. the Customer Effort Score.

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52

Customer Think

NOVEMBER 15, 2023

In recent years, there has been a noteworthy digital transformation in the in-store customer experience, and rightfully so. The global pandemic prevented customers from visiting stores, leading to doubts about if they will ever truly return.

Digital Transformation 52

Digital Transformation Customer Experience Digitalization 52

SBI Growth

MARCH 21, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 99

Digital Transformation Marketing Digitalization B2B 99

SBI Growth

AUGUST 17, 2019

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digitalization 80

Digitalization Digital Transformation B2B Customer Experience 80

SBI Growth

JUNE 3, 2021

Embracing Digitally Enabled Customer Outcomes. Although most organizations are taking on digital transformation work in 2021, all organizations would benefit from transforming their organization to be obsessed with identifying, tracking, and improving customer outcomes.

Digital Transformation 77

Digital Transformation Digitalization Organization Customer Experience 77

SBI Growth

JANUARY 10, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 96

Digital Transformation Digitalization Sales B2B 96

SBI Growth

FEBRUARY 8, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 90

Digital Transformation Digitalization B2B Customer Experience 90

SBI Growth

MARCH 28, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. Segment 1: Understanding Digital Strategy. How effective leaders execute digital strategy.

Digital Transformation 87

Digital Transformation Marketing Digitalization B2B 87

Customer Think

JANUARY 30, 2022

As the world comes to live with COVID, it is worth looking ahead at how customer behavior has changed and how customer experience (CX) leaders can best anticipate the challenges to come in 2022. COVID accelerated digital transformation trends already taking place in the market.

Digital Transformation 52

Digital Transformation Customer Experience Digitalization Marketing 52