Help Scout

AUGUST 22, 2023

Discover 5 practical ways ecommerce companies can consistently deliver a better customer experience using simple help desk automations. Read the full article

eCommerce 75

eCommerce Customer Experience 75

Help Scout

AUGUST 22, 2023

Customer experience is a key brand differentiator for SaaS and ecommerce businesses. Here’s how to create a CX strategy and profit from it. Read the full article

Customer Experience 85

Customer Experience eCommerce Profitability 85

Hubspot Sales

MAY 15, 2020

But even as we are navigating our new normal, there is one place that is experiencing an incredible boom in traffic: eCommerce websites. In other words, if you don’t have an eCommerce store, now is probably the perfect time to make the investment. Let's review the latest eCommerce technology trends to focus on as we move through 2020.

eCommerce 145

eCommerce Supply Chain Retail Artificial Intelligence 145

Customer Think

JANUARY 23, 2022

Designed to enhance the overall customer experience, AI-powered chatbots are widely used across industries, including financial services and insurance, telecommunication, Ecommerce and healthcare. Chatbots today are experiencing tremendous growth, and this is only expected to continue.

Customer Experience 138

Customer Experience Telecommunications Insurance eCommerce 138

Zendesk

MAY 4, 2021

In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020. Ecommerce is positioned to keep growing for the next five years and beyond, with new brands looking for ways to set themselves apart. Out-of-the-box integrations power ecommerce experience.

eCommerce 96

eCommerce Retail Facilitation e-Learning 96

Zendesk

JANUARY 17, 2023

Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. In the earlier days of ecommerce, the only digital storefront a company needed was a website.

eCommerce 52

eCommerce Retail Digital Transformation Digitalization 52

Customer Think

JULY 9, 2021

For many of today’s retailers, ecommerce is a vital consideration. Consumers have long grown used to shopping online, and a dedicated ecommerce website is an excellent choice. But apps make shopping easier than ever before, and shouldn’t be overlooked.

eCommerce 130

eCommerce Digitalization Retail Customer Experience 130

Customer Think

SEPTEMBER 11, 2023

Looking ahead, the yearly growth rate for US ecommerce sales is forecast to average out at 11.3% The convenience of having a diverse range of products delivered directly to our doorsteps has reshaped the retail landscape. In fact, the total number of digital shoppers worldwide grew by roughly one billion between 2019 and 2022.

Customer Experience 82

Customer Experience eCommerce Retail Digitalization 82

Help Scout

AUGUST 22, 2023

By tracking key ecommerce metrics and KPIs, you’ll cultivate a thriving business, enhance customer experiences, and propel growth. Read the full article

eCommerce 40

eCommerce Customer Experience 40

Zendesk

MAY 3, 2023

We’re betting those will prompt at least a gasp or a tear, but we know many of you are joining live to learn the how—not just the why—of customer experience. Start supporting customers with the latest and greatest in AI and automations. The post Get down to brass tacks on AI, customer experience appeared first on Zendesk.

Customer Experience 52

Customer Experience eCommerce Retail Decision-making 52

Zendesk

JUNE 7, 2023

We know that AI tailored for CX and conversational experiences will change how businesses approach customer service—but you don’t have to take our word for it. At Relate 2023 , Zendesk customers across industries joined us to share how AI and emerging channels like messaging apps are making an impact on customer experience.

eCommerce 52

eCommerce e-Learning Manufacturing Finance 52

Groove HQ

MARCH 18, 2022

We'll show you how to provide consistent quality training to improve customer experience. The post Your Guide to Training Customer Service Team Members in Ecommerce appeared first on Groove Blog.

eCommerce 57

eCommerce Customer Experience 57

Customer Think

FEBRUARY 16, 2023

It’s how the eCommerce landscape functions. And bringing eCommerce into the brick-and-mortar world has become a vital component of the evolving physical store. […] The surge in reels, memes and TikTok has only furthered the desire for quick, eye-catching content to inform, entertain and guide people.

eCommerce 65

eCommerce Customer Experience Digitalization Marketing 65

Customer Think

NOVEMBER 24, 2021

Ecommerce saw record-breaking gains in 2020. In 2020, according to ClearSale’s State of Consumer Attitudes, CX & Fraud Survey, 78% of consumers in the U.S., Canada, Mexico, Australia and the U.K.

eCommerce 106

eCommerce Marketing Customer Experience Digitalization 106

Customer Think

JUNE 30, 2021

If you administrate an eCommerce site, you’ll be aware that offering a range of quality products is only half the battle. As well as having to provide a good product, online stores must create a seamless user experience if they’re to succeed in converting visitors into customers.

eCommerce 80

eCommerce Customer Experience Digitalization Marketing 80

Customer Think

AUGUST 24, 2021

However, for eCommerce stores looking to improve the customer experience, a quick quiz can provide a wealth of useful information, as well as encouraging visitors to make a purchase. Quizzes aren’t the first thing you might consider when you’re trying to tackle serious topics like conversions and engagement.

eCommerce 52

eCommerce Customer Experience Digitalization Marketing 52

Customer Think

JANUARY 29, 2022

Where this software fits in your business and technology landscape and two valuable use cases to get you started The Customer Data Platform (CDP) has been implemented by leading e-commerce companies to power their customer experiences and make personalized offers that drive profits. Here is how to do it too.

eCommerce 110

eCommerce Profitability Customer Experience Software 110

Customer Think

AUGUST 9, 2021

The days when high-quality “order support” simply meant optimizing your post-purchase experience and offering multi-channel options to receive order status notifications are over. Comprehensive, […].

Customer Experience 69

Customer Experience eCommerce Meetings 69

Help Scout

OCTOBER 25, 2021

Check out the companies who are delivering exceptional customer experiences in B2B, B2C, and Ecommerce. Read the full article

B2C 115

B2C eCommerce B2B Customer Experience 115

Zendesk

JULY 30, 2021

From embracing the role of ecommerce to finding new ways to connect with shoppers on a human level, retail leadership is focused on delivering great customer experiences. The way customers want to shop has changed over the last year, with lockdowns shuttering in-store shopping overnight.

Retail 98

Retail Digital Transformation Digitalization eCommerce 98

Zendesk

APRIL 3, 2023

What is retail customer engagement? Retail customer engagement is all the ways a brand interacts with its customers across digital and physical channels. This includes in-store, ecommerce websites, social media, advertising, the metaverse, email, live chat, phone support, and more. What does this look like in practice?

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Zendesk

NOVEMBER 28, 2022

What’s more, many of those sales will come from ecommerce. NRF expects that ecommerce will boom. This year, ecommerce will still be important, and consumers are also expected to head back into brick-and-mortar stores to do their shopping. Last year’s holiday sales totaled $238.9 billion, and this year is forecast to be $267.6

Retail 98

Retail eCommerce Supply Chain Digitalization 98

Zendesk

APRIL 21, 2022

Live chat is a must-have customer support channel, but that doesn’t mean it’s one-size-fits-all. These three ecommerce companies–Mack Weldon, HUM Nutrition, and KEEN Footwear–have developed the live chat best practices that best support their customers. Conversations are the foundation of great customer service.

eCommerce 98

eCommerce Internet Customer Experience Decision-making 98

SBI Growth

SEPTEMBER 10, 2020

If you are reading this article and you work in the B2B space, you have most likely been inundated with buzzwords surrounding Digital and how it is disrupting your industry: Digital strategy, digital transformation, eCommerce, big data, IoT, AI, and.

Digitalization 126

Digitalization eCommerce Digital Transformation B2B 126

Customer Think

MARCH 6, 2023

For a business to succeed, it needs happy, loyal customers. If someone visits a website for the first time and has a horrible experience, they are not likely to return. We’ve all had a bad experience with an eCommerce website that turned us away from the brand and, more likely than not, drove us to […]

eCommerce 106

eCommerce Customer Experience Digitalization Marketing 106

SBI Growth

DECEMBER 19, 2020

Consumer behaviors have changed drastically over the past year, with a significant rise in ecommerce. As the supply chain is being disrupted across industries, businesses are reimagining how to go to market, generate demand, and serve customers. On today’s show, Grant.

Supply Chain 143

Supply Chain eCommerce Marketing Meetings 143

Zendesk

FEBRUARY 12, 2024

Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Customer Think

DECEMBER 16, 2022

With the Covid-19 pandemic forcing retailers to close their doors or drastically curtail operations, it looked like ecommerce would finally land a death blow on the sector. Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. However, that never came to pass.

Retail 76

Retail eCommerce Customer Experience 76

Apptivo

DECEMBER 7, 2022

There are so many moving elements, including forms, CRMs, email marketing lists, and eCommerce platforms, to mention a few. To locate new potential consumers, most businesses combine various channels like web forms, ads, eCommerce transactions, and events. Surveys are an effective means of discovering more about customer needs.

Management 97

Management eCommerce CRM Decision-making 97

Zendesk

MARCH 2, 2023

Top 5 trends in the retail industry Meeting shoppers where they are Phygital retail Retail experience in the metaverse Return process incentives Hyper-personalization Why are retail trends important? This customer-centric approach provides exceptional customer support, whether in-store or by messaging, phone, or email.

Retail 52

Retail eCommerce Digitalization Logistics 52

Insightly

JUNE 10, 2022

In eCommerce, a great customer experience is the key to success. An eCommerce customer relationship management system (CRM) gives businesses a tool for unlocking customer data and managing every detail of customer relationships. . Here’s what we’ll cover: Why your eCommerce business needs a CRM.

eCommerce 59

eCommerce CRM Customer Experience Software 59

SmartKarrot

JUNE 2, 2022

Customer experience is crucial for any B2B SaaS business. Any B2B SaaS business must keep the customers with the business with a good customer experience. In fact, a customer experience that satisfies customers leads to reduced churn. Benefits of Good Customer Experiences in B2B Companies.

Customer Experience 10

Customer Experience B2B B2C Banking 10

Zendesk

OCTOBER 13, 2022

But those on the small-but-scaling side of retail don’t have to hustle on their own, especially when it comes to delivering an efficient, scalable customer experience through the high season and beyond. The CX Accelerator report showcases insights from nearly 5,000 customer service professionals all over the world.

Retail 52

Retail Supply Chain Small Business eCommerce 52

Hubspot Sales

SEPTEMBER 15, 2022

Businesses that are successful with text-to-pay are those who build it into their entire customer experience.". Build text-to-pay into the entire customer experience. To truly excel at leveraging text-to-pay, it's vital your business focuses on how SMS can improve your customer experience from start-to-finish.

eCommerce 75

eCommerce Small Business Communication Customer Experience 75

Zendesk

APRIL 7, 2021

That has been true for years in retail customer experience , and it’s become even more important today. Related read: Mullets are back in business, especially in customer experience ]. Ecommerce, which grew massively in 2020, is expected to maintain its grip on overall sales, according to the WGSN report.

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Customer Think

JULY 29, 2021

Over the last decade, and especially in the past five years, eCommerce has taken over the internet. Due to the rise of the digital era, most companies have embraced a “store-less” approach to doing business. This new trend has rapidly taken over most industries, and online shopping has become the new norm.

eCommerce 76

eCommerce Internet Digitalization Customer Experience 76

PandaDoc

NOVEMBER 6, 2020

In the United States, business-to-business eCommerce is expected to notch $1.8 Ecommerce is fundamentally changing the B2B business model, making it critical for companies to deliver the kind of digital experience a new generation of buyers expects. Ecommerce platforms open the doors of your business to a global B2B audience.

Digitalization 40

Digitalization B2B eCommerce Supply Chain 40