Help Scout

APRIL 27, 2021

I handle the full customer life cycle — everything from pre-sales through onboarding, support, and renewals! I’m getting ready to hire someone to help me, but my question is: What is the best role for that second customer service/success hire? Good luck Georgia, and keep serving those customers, Patto.

Customer Life Cycle 90

Customer Life Cycle Onboarding Software Software 90

SmartKarrot

NOVEMBER 2, 2021

Manage and grow the Customer Success team, ensuring that team members demonstrate the ability to deliver customer experiences that align with the company’s core values by auditing success calls and onboarding calls. Perform any escalation calls for at-risk customers.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

MARCH 22, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (Hybrid) Organization: Reachdesk As a Customer Success Manager, you will own the relationship and ultimate success of a dedicated segment of customers, including initial onboarding, strategy development, campaign execution, customer expansion, and retention.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

JUNE 12, 2023

As we scale the client onboarding programme, we will improve, implement, and streamline internal processes. Showcase product features that go above and beyond basic functionality to assist customers in achieving specific business goals and maximising value. Make and update videos and material for the online training centre.

Customer Success 19

Customer Success Co-Creation Customer Life Cycle Stakeholders 19

SmartKarrot

OCTOBER 2, 2023

But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. In this post, we list out 15 key points in a customer life-cycle journey to cut churn rates by half. A strong onboarding process sets the foundation for a successful customer relationship.

Onboarding 10

Onboarding Customer Life Cycle Prioritization Customer Success 10

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Identify and help build out vital collateral for retention and onboarding.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

JULY 15, 2021

Apply here: [link] Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Victorious As a Director of Customer Success, you will be leading the creation of tools, processes, and tracking to enable seamless onboardings, renewals, and extensions.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JUNE 24, 2021

Provide data and insights to customers through analytics that will inform customer’s hiring strategy. Work with internal teams, including sales, product, marketing, and customer experience, to ensure that customer expectations are met and exceeded. Apply here: [link].

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

SEPTEMBER 27, 2022

How to build Customer or Account Engagement across the Customer Journey. The customer journey for enterprises needs to involve playbooks at every stage. Let us call the four stages of the customer journey- Land, Onboard, Adopt, Expand. They can also use data to set the foundation for the entire customer life cycle.

Account Management 10

Account Management Customer Success Management Onboarding 10

SmartKarrot

JULY 20, 2022

SaaS companies need to deliver value to customers, making them stay back with the company. In fact, onboarding is the peak time of churn for customers. What is a Customer Success Specialist? This lets you improve the customer lifetime value and overall profit from it.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

JUNE 17, 2020

Role: Customer Success Manager – Strategic Accounts Location: San Francisco, US Organization: Rollbar Rollbar is looking for a CSM who can focus on their enterprise customer accounts. Serve as the voice of your customers cross-functionally, providing feedback to the Product team.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Negotiation 10

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Partner with Sales and Client Services to successfully onboard, retain, grow and engage at a high level with client accounts.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

MAY 6, 2020

Customer experience, which is an integral part of Customer Success, is generated at every stage whenever there is an interaction happening between them and the provider. For a clear comprehension, the customer life-cycle around which a framework can be built is divided into six stages as shown in the below exhibit.

Customer Success 10

Customer Success Organization Customer Life Cycle Acquisition 10

SmartKarrot

JUNE 11, 2021

They teach customer success managers best practices that enable them to engage, manage, and retain customers. CCSM Level 1 focusing on engaging, managing, and retaining customers. Designing plans for onboarding success and building business reviews around the same. There are four levels in the course-.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JULY 1, 2020

The Enterprise Customer Success Manager is a highly customer-facing professional who will lead the post-sales life-cycle for Nitro’s portfolio of Enterprise customers. Act as the voice of customers and strike the appropriate balance between the customer’s needs and the company’s business objectives.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

MAY 8, 2020

Have an exceptional Onboarding process . Customer onboarding is the phase where the actual relationships between your company and the customers are cemented. The idea is to prevent every loophole, right from the beginning, which can possibly cause a negative customer experience. Wrapping up .

Customer Life Cycle 10

Customer Life Cycle Onboarding Value Proposition Customer Success 10

SmartKarrot

MAY 14, 2020

Their playbook should comprise of all the stages of customer life cycle and cover points around: . Provide a great customer experience during customer onboarding : The customer should be faced with a manual help of giving orientation to the product if possible.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Software 10

SmartKarrot

JUNE 10, 2022

As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals. Sets the strategy and prioritizes Objectives and Key Results, while leading the Customer Success teams.

Customer Success 3

Customer Success Customer Life Cycle Onboarding Client Relationships 3

SmartKarrot

JUNE 12, 2020

As you probably know, the average customer acquisition cost is five times that of the cost for retaining existing customers. This makes the customer success function a critical focus if you want your product to succeed. The post Should the Customer Success Function Carry a Sales Quota?

Customer Success 10

Customer Success Customer Life Cycle Account Management Sales 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Her mission is to help customers get their desired value and results through SaaS solutions and succeed.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

MAY 26, 2020

Upselling and cross-selling depends on your well executed timing in the journey of customer life-cycle. After the customer-onboarding, it takes time for them to realize that your product is actually adding value to their business. There are many metrics to measure the customer engagement that you can use.

Customer Life Cycle 10

Customer Life Cycle Profitability Customer Success Communication 10

SmartKarrot

JANUARY 3, 2022

Apply here: [link] Role: Customer Success Manager Location: Brooklyn, NY, US Organization: Nowsta As a Customer Success Manager, you will become an expert on the Nowsta platform and staff management best practices. Onboard customers with tailored pieces of training based on customer needs.

Customer Success 3

Customer Success Customer Life Cycle Value Proposition Onboarding 3

SmartKarrot

OCTOBER 6, 2022

To ensure that the customers are satisfied To improve customer retention. Their job role requires them to oversee the entire customer life cycle and ensure they are satisfied with the products or services offered. Help customers with the challenges they might face with the product/ service.

Account Management 10

Account Management Management Negotiation Stakeholders 10