Building a Customer Success Brand Through Proactive Customer Education

Strikedeck

Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saasVincent Manlapaz, in an interview with Steve McDougal as he shares his insights on why relationships are won or lost during key moments.

Building a Strategic Customer Success and Scaling CS Programs

Strikedeck

Vincent Manlapaz, in an interview with Rama Saripalle talks about the importance of aligning key business processes (CS strategies, customer feedback, and customer experiences) as the leading driver for CS programs' success.

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Managing Remote Customer Success Managers

Strikedeck

Customer Success Customers Onboarding saas value realizationKristen gives insight on the advantages and disadvantages to having remote CSMs.

4 Traits of Customer Success Leaders

Strikedeck

Cairo Amani talks about some essential traits that all Customer Success Leaders should adopt. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Altering Your Customer Success Vision

Strikedeck

Deepa talks about how to shift your perspective and proactively meet customer needs and expectations. Customer Success Customers Onboarding saas value realization

Embracing Customer Success with a Clear Foundational Purpose: An Interview with Eran Fishov, VP of Customer Success at AU10TIX

Strikedeck

Eran Fishov, VP of Customer Success at AU10TIX, talks about why CS is a commitment to customers, not just the value of service the brand can deliver or achieve. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Customer Success Metrics that Increase Executive Support

Strikedeck

Jason Whitehead talks about what metrics and measures your customer success program needs to survive. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Why Marketers Make Great Customer Success Managers

Strikedeck

Jamie walks through four reasons why she thinks that Marketers make great Customer Success Managers. Customer Success Customers Onboarding saas value realization

The Evolution of Customer Success Managers and Their Impact on Revenue

SBI Growth

We have launched and transformed several Customer Success teams. Typically, for new teams, the focus should be on onboarding, value messaging, and renewals. To effectively execute on this, we develop the talent profiles, build playbooks for the team, and design.

The Only Customer Success Metrics You Should Worry About

Strikedeck

Shreesha talks about the importance of understanding the voice of the customer and how it can give you a more competitive edge. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Reallocating CSM Time Can Dramatically Improve Customer Success Revenue

SBI Growth

As a Customer Success Leader, to scale your organization, you have to get the most out of your team. Your greatest lever, is how to allocate a Customer Success Professional’s most important asset, their time. In order to drive the.

What a World-Class Customer Onboarding Process Looks Like

SBI Growth

Customer Onboarding is a crucial activity for customer success teams. In fact, within SBI’s 4-Step Customer Success (CS) Strategy, successful Customer Onboarding is the #1 factor in ensuring that customers achieve their desired outcomes.

6 Steps to Prevent Delay in Onboarding

Strikedeck

Lara talks about how important Customer Experience is when it comes to retaining your customers. Customer Success Customers Onboarding saas value realization

Shifting the Dynamic from Vendor to Partner with Customer Success

Strikedeck

Vincent Manlapaz, in an interview with Kevin Scheper (VP, CS at Drift) talks about the importance of understanding customers' behaviors, motivations, aspirations, and what drives their success.

Driving Growth through Customer Success

Strikedeck

Vincent Manlapaz, in an interview with Emilia D'Anzica, a Customer Success and Account Management partner at Winning by Design, talks about driving growth across the organization. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Common Mistakes Startups Make in Customer Success

Strikedeck

Cairo Amani talks about the common mistakes that startup SaaS companies make when it comes to their customers. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Moving from Reactive to Proactive Customer Success

Strikedeck

Clayton shares how to move from reactive to proactive Customer Success, and the necessary strategies to advance! Customer Success Customers Onboarding saas value realization

Sep 27 – Customer Success Jobs

SmartKarrot

Role: VP, Customer Success Location: San Francisco, CA, US (Remote) Organization: Panther As a VP of Customer Success, you will lead and mentor the Customer Success teams by investing in the people, processes, and technology.

The Multiplier Impact of Customer Success In Today’s Organization

Strikedeck

Vincent Manlapaz, in an interview with Romeo Leon, talks about the importance of tying Customer Success to the company’s strategic growth and enhancing customer value within the organization.

How customer success operations improves customer service

Zendesk

The band members face the audience, delivering an experience that creates loyal fans—similar to how your customer success managers (CSMs) work with your customers one-on-one. As your company scales, support agents may struggle to keep your growing customer base happy.

Sep 26 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager Location: Remote, London, England, United Kingdom Organization: Canonical As a Customer Success Manager, you will onboard new Canonical customers and introduce them to the products and support processes.

Prioritizing Customer Success Is Key In The Subscription Economy

Strikedeck

Sunil Mittal talks about the role Customer Success plays in a subscription economy and how it helps shape the overall customer experience. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Resolving the Customer Success Tension

SBI Growth

Dave Moore is the SVP of Sales for Businessolver a leading provider of benefits administration, technology, and services. In a phrase, they help organizations manage their healthcare spend as it relates to employee benefits. Tune in to hear more from Dave on the.

From Zero to Hero: The Proven Customer Success Techniques

Strikedeck

Vincent Manlapaz, in an interview with Trent Peterson talks about proven customer success techniques to solve business challenges through the use of technology and utilizing expertise in our Customer Success organization.

How Customer Success Shapes the Code of Change

Strikedeck

Vincent Manlapaz, in an interview with Jill (Farvo) Sawatzky, talks about why creating an unforgettable and remarkable experience must be a top priority in a customer-facing organization. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Implementing an Advocacy Process as Part of Customer Success

SBI Growth

Because harnessing passion from advocates is an authentic way to drive customer intimacy and revenue growth. Advocacy is on fire! Research from the Demand Gen Report shared that as much as 84% of buyers seek input from their peers.

Building a Customer Success Brand: From Service to Experience Focused

Strikedeck

Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

How to Drive Growth with Customer Success Metrics

Strikedeck

Customer Success Customers Onboarding saas value realizationShreesha shares the difference between KPIs and metrics and how to handle both so your team wins!

Customer Success Vs. Customer Experience – Is There a Difference

Strikedeck

Philipp Wolf talks about the difference between Customer Success and Customer Experience and how they fall hand in hand with each other. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

5 Tips For Hiring A Customer Success Leader

Strikedeck

Customer Success Customers Onboarding saas value realizationJoseph shared how to hire a good CS leader, and what to look for during the process.

A startup’s guide to building a customer success team

Zendesk

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. What is a customer success team?

Making an Impact During these Unprecedented Times — In an Interview with Vijeev Verma, Senior Director of Customer Success at Nutanix

Strikedeck

Vijeev Verma, Senior Director of Customer Success at Nutanix, talks about what it means for businesses to help customers achieve their desired outcome and how they benefit from doing so — in an interview with Vincent Manlapaz.

Amplifying and Scaling Human Conversation Through Human AI (Customer Success)

Strikedeck

Vincent Manlapaz, in an interview with Arjun Pillai, talks about the importance of developing and shaping customer’s experience. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Customer Experience vs. Customer Success: Explained

Help Scout

Many want to draw strict boundaries around customer experience and customer success, but I find it much more satisfying to live inside the spectrum rather than at the edges. What is customer experience? What is customer success?

Sep 20 – Customer Success Jobs

SmartKarrot

Role: Director, Customer Success – West Location: Remote, United States Organization: UiPath As a Director of Customer Success, you will be responsible for the execution of the UiPath GTM strategy to ensure over-achievement of the revenue targets and business objectives.

How to Demonstrate Impact in Customer Success

Strikedeck

Customer Success Customers Onboarding saas value realizationKristen illustrates how expansion is the key to demonstrating a CS team's impact.

Engage Customers Beyond Touchpoints and Surveys — In an interview with Janelle Mansfield, Vice President of Customer Success and Experience at Gazelle.ai.

Strikedeck

Janelle Mansfield, Vice President of Customer Success and Customer Experience at Gazelle.ai, discusses three principles to ensure an integrated approach to improving brand strategy and service transformation in an interview with Vincent Manlapaz.

Customer Success: A Key Driver for Meaningful Relationship and Sustainable Growth

Strikedeck

Vincent Manlapaz, in an interview with Christina Wong, (Director of Customer Success and Support at Badger Maps), talks about achieving measurable results through authentic , genuine engagements with customers. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Why Brands Must Unify Customer Experience and Customer Success (and How They Can Do It)

Strikedeck

Paul provides valuable insights into merging Customer Experience and Customer Success. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Making an Impact During These Unprecedented Times (Part 2): Elaine Cobb, Vice President of Customer Success at Coveo

Strikedeck

The post Making an Impact During These Unprecedented Times (Part 2): Elaine Cobb, Vice President of Customer Success at Coveo first appeared on Strikedeck | Customer Success Platform.

Guide To Building a Customer Success Team

Apptivo

Customer Success teams are what everyone is talking about nowadays. And it is because Customer Success is directly related to customer loyalty and experience. Even though customer success is crucial, many companies still do not understand its importance.

Making an Impact During These Unprecedented Times (Part 1): Elaine Cobb, Vice President of Customer Success at Coveo

Strikedeck

Vincent Manlapaz, in an interview with Elaine Cobb shares her thoughts on what organizations can do today (during these unprecedented times) to manage change and meet customer expectations. Customer Success Customer Advocacy Customer Engagement Customer Experience Customers Onboarding saas

Deliver Success With Clear Focus on Value and Growth — In an interview with Avi Avital, Head of Customer Success at Aisera

Strikedeck

Avi Avital, Head of Customer Success at Aisera, talks about the philosophy behind customer success and why organizations should deliver success with a clear focus on value and growth, in an interview with Vincent Manlapaz.