Webinar: Key Skills CSM Teams Need to Succeed in 2023
SOAR Performance Group
AUGUST 5, 2023
[link] In 2023, Customer Success Managers are stuck between the often opposing priorities of customers and companies.
WEBINAR: How to Make Strategic Customer Engagement a Top Competitive Advantage in 2024
The Congruity Group
AUGUST 16, 2023
The Details In today’s dynamic business environment, where customer expectations are continually evolving, building and maintaining strategic customer relationships is critical to organizational success.
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Why you should align marketing and customer success teams
Insightly
MAY 13, 2021
Start by working closely with your customer success team. Why you should align customer success with marketing. At this point, the account moves to a dedicated account or customer success manager. It is in marketers’ best interest to build relationships with customer success managers.
Guide To Building a Customer Success Team
Apptivo
MAY 8, 2021
Customer Success teams are what everyone is talking about nowadays. And it is because Customer Success is directly related to customer loyalty and experience. Even though customer success is crucial, many companies still do not understand its importance. What is Customer Success?
Why you should align marketing and customer success teams
Insightly
MAY 12, 2021
Start by working closely with your customer success team. Why you should align customer success with marketing. At this point, the account moves to a dedicated account or customer success manager. It is in marketers’ best interest to build relationships with customer success managers.
Revenue Multiplier, Not Cost Center: Why Sales Leaders Should Invest in Customer Success
SBI Growth
MAY 7, 2020
As a sales leader, you have most certainly heard the words “Customer Success,” especially if you are a sales leader for a subscription-based technology company. Some companies tout customer success as the critical driver of their growth. Many others, however,
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How to Use Webinars to Supercharge SaaS Customer Success?
SmartKarrot
FEBRUARY 15, 2022
You need to retain customers, and the best way to do that is with winning customer success strategies. A key aspect of customer retention and customer success is ensuring you get customer loyalty. Customer marketing is vital to enhance customer experience. Pain Points of Paid Customers.
Apr 25 – Customer Success Jobs
SmartKarrot
APRIL 25, 2023
Role: Vice President of Customer Success Location: Englewood, CO, United States (Remote) Organization: WOW! Internet, Cable & Phone As a Vice President of Customer Success, you’ll by using customer journey mapping and creating standardised interventions for each stage of the trip, define and optimise the customer lifetime.
Apr 21 – Customer Success Jobs
SmartKarrot
APRIL 21, 2023
Role: Customer Success Manager Location: Salt Lake City, UT, United States (Remote) Organization: Tava Health As a Customer Success Manager, you’ll Establish trusting relationships with important employer stakeholders, such as HR and Benefits Administrators. Deliver and convey ROI to our clients.
Jan 06 – Customer Success Jobs
SmartKarrot
JANUARY 6, 2023
Role: Head of Customer Success Location: San Jose, CA, United States Organization: Resolve Biosciences As a Head of Customer Success, you will recruit, manage, and develop the team of CTAs and DSAs. Act as the main global technical leader for the company accountable for customer success.
June 15 – Customer Success Jobs
SmartKarrot
JUNE 15, 2023
Role: Customer Success Manager Location: London, England, United Kingdom (Remote) Organization: SOAX As a Customer Success Manager, you’ll make success plans for clients that list their key success criteria, success measures, and potential problems along with advice.
Apr 28 – Customer Success Jobs
SmartKarrot
APRIL 28, 2023
Role: VP of Customer Success Location: Reading, England, United Kingdom (On-site) Organization: Redstor As a VP of Customer Success, you’ll be making sure our consumers are completely satisfied with our goods and services is your responsibility as our newly created Vice President of Customer Success.
June 12 – Customer Success Jobs
SmartKarrot
JUNE 12, 2023
Role: Customer Success Specialist Location: United States (Remote) Organization: SwiftComply As a Customer Success Specialist, you’ll respond to incoming emails, phone calls, and video requests from more than 400 government agencies and their service suppliers in a courteous, timely, and individualised manner.
Find Out How to Make Strategic Customer Engagement a Top Competitive Advantage in 2024
The Congruity Group
OCTOBER 3, 2023
The Details In today’s dynamic business environment, where customer expectations are continually evolving, building and maintaining strategic customer relationships is critical to organizational success. Complete the form below to receive your private link to the 60-minute webinar! Tell Us About Yourself:
Apr 17 – Customer Success Jobs
SmartKarrot
APRIL 17, 2023
Role: Customer Success Manager Location: Sydney, New South Wales, Australia (On-site) Organization: Telstra Health As a Customer Success Manager, you’ll meet and surpass sales goals, identify the target market and evaluate prospective growth prospects. Support of customer services as 2nd level support.
Stopping the reference insanity for salespeople
Upland
OCTOBER 8, 2021
Organizations can make AEs or customer success managers responsible for managing sales reference access for accounts. Because it’s a native Salesforce app, access to SRM can extend beyond the sales team to customer success, technical experts, execs, and more. Attend webinar. Need a reference to win a deal?
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Sales, Marketing, and Customer Success Walk into an ABX Bar…
Revegy
MARCH 25, 2022
The post Sales, Marketing, and Customer Success Walk into an ABX Bar… appeared first on Revegy, Inc. Can these three very different functions actually have a happy hour without anyone getting thrown out? You’ve seen a lot of opinions and editorial pieces out there, but now it’s time to hear from the people […].
Sep 13 – Customer Success Jobs
SmartKarrot
SEPTEMBER 13, 2022
Assist with pitches, responses to RFPs, teleconferences, webinars, and client presentations. Apply here: [link] Role: Director of Customer Experience Location: Austin, TX, US (On-site) Organization: AppSumo As a Director of Customer Experience, you will be leading a team of 8 customer support and fraud specialists.
Mar 21 – Customer Success Jobs
SmartKarrot
MARCH 21, 2023
Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.
5-Min Webinar: How Rackspace Uses Integration & Gamification to Reimagine Enablement with @SeismicSoftware
SBI
DECEMBER 9, 2019
Hear Bryan Murphy, Sales Enablement Lead, and Barbara Trevino, Channel Sales Enablement for Rackspace talk about the importance of integration and gamification to a successful program. Resources All Awards & Recognition Blog Article ebooks & Guides Funding & Acquisitions Guide Industry News Interview Video Video Reviews Webinars.
Jan 18 – Customer Success Jobs
SmartKarrot
JANUARY 18, 2023
Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Participate in webinars as a subject matter expert as needed.
Feb 16 – Customer Success Jobs
SmartKarrot
FEBRUARY 16, 2023
Role: Customer Success Executive Location: Austin, TX, United States (Hybrid) Organization: Axon As a Customer Success Executive you’ll be a consultant and a spokesperson for your clients, holding frequent phone calls and in-person meetings to direct strategy and execution for reaching each client’s particular goals.
Jan 13- Customer Success Jobs
SmartKarrot
JANUARY 13, 2023
Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal.
Dec 19 – Customer Success Jobs
SmartKarrot
DECEMBER 19, 2022
Role: Sr Director, Customer Success Location: Plymouth Meeting, PA, United States (On-site) Organization: Accolade, Inc. Accountable for 100% customer retention; influence internal organization to deliver on contract metrics and exceed performance expectations. Provide clients with training and webinars.
Dec 05 – Customer Success Jobs
SmartKarrot
DECEMBER 5, 2022
Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director, Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals.
The Future of SAM – Revisited
Strategic Account Management Association
AUGUST 24, 2021
Over the past 12 months, SAMA has established a knowledgeable point of view based on hundreds of webinars, the SAMA Experts Council and countless interviews with members. There is no one else better positioned to lead, to orchestrate that team, to play that role and to represent the needs of a customer.”.
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Apr 15 – Customer Success Jobs
SmartKarrot
APRIL 15, 2022
Role: Vice President of Customer Success Location: Phoenix, AZ, US (Hybrid) Organization: Chime Technologies Inc. As a Vice President of Customer Success, you will drive customer success outcomes by influencing product adoption, customer satisfaction, and overall customer success.
Nov 30 – Customer Success Jobs
SmartKarrot
NOVEMBER 30, 2022
Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid) Organization: Drivewyze As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations. Apply here: [link]. Apply here: [link].
Dec 16 – Customer Success Jobs
SmartKarrot
DECEMBER 16, 2022
Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Own the resolution process ensuring you exceed customer expectations.
Oct 19 – Customer Success Jobs
SmartKarrot
OCTOBER 19, 2022
Role: Head of Customer Success Location: San Francisco, CA, US Organization: Tread As a Head of Customer Success, you will be leading a team of Customer Success individuals. Setting Customer Success strategy and defining OKRs. Representing the voice of the customer in all of the interactions.
Jul 28 – Customer Success Jobs
SmartKarrot
JULY 28, 2022
Develop ways to be innovative in Client Success by researching and developing programs that encourage customer advocacy, retention, and product marketing. Work with customers to develop a success plan that outlines how Continu will be addressing their critical needs both immediately and in the future that includes metrics for success.
Jun 03 – Customer Success Jobs
SmartKarrot
JUNE 3, 2022
Role: Customer Success Associate Director Location: New York, NY, US Organization: Wunderkind As a Customer Success Associate Director, you will mentor and inspire a small team of high-performing Customer Success Managers & Associates. Conduct recurring business reviews.
May 13 – Customer Success Jobs
SmartKarrot
MAY 13, 2022
Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.
Customer Success: Learnings from 2021 and What Lies Ahead in 2022
SmartKarrot
FEBRUARY 2, 2022
“Customer success is about more than delivering service or support’.’ – Lincoln Murphy, Sixteen Ventures. Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The customer success function is relatively new in terms of its definition.
Feb 25 – Customer Success Jobs
SmartKarrot
FEBRUARY 25, 2022
Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Ensure successful deployment of products purchased by customers thru Radware professional services.
Jan 13 – Customer Success Jobs
SmartKarrot
JANUARY 13, 2022
Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.
Jan 28 – Customer Success Jobs
SmartKarrot
JANUARY 28, 2022
Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.
What are sales leads? (+5 lead generation tips)
Zendesk
JANUARY 5, 2022
Host educational webinars. Webinars provide potential buyers with the educational content they need to further their professional development. According to the ON24 Webinar Benchmarks Report , 89 percent of small business and enterprise marketers “believe webinars outperform other channels in creating qualified leads.”.
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Jan 07 – Customer Success Jobs
SmartKarrot
JANUARY 7, 2022
Role: Vice President, Customer Success Location: San Francisco, CA, US Organization: Checkr, Inc. As a Vice President of Customer Success, you will build and lead a world-class customer success team. Drive Customer Success outcomes through increased renewal rates and account growth, and reduced churn.
Nov 26 – Customer Success Jobs
SmartKarrot
NOVEMBER 26, 2021
Role: Customer Success Director Location: Remote, Raleigh, NC, US Organization: Onna As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Build relationships and maintain the health of your accounts. Apply here: [link].
Rethinking Enablement for the Future: The Power of Commercial Effectiveness Integration
Mike Kunkle
OCTOBER 8, 2023
This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).
Oct 13 – Customer Success Jobs
SmartKarrot
OCTOBER 13, 2021
Role: Vice President of Customer Success Location: Remote, New York, United States Organization: Deep Labs As a Vice President of Customer Success, you will drive Customer Success at the clients through increased renewal rates, expansion of use case, and reduced churn.
The Sales Blitz: How it Works and What It Can Do for Your Team
Hubspot Sales
MAY 11, 2023
In this blog post, we'll dive into what a sales blitz is, why they're important, and provide you with tips on how to not only conduct a successful sales blitz — but also how to make the most of this opportunity. So, let's get started. Train your sales reps for the campaign. Sales reps need training on the messaging and tactics for a blitz.
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Oct 18 – Customer Success Jobs
SmartKarrot
OCTOBER 18, 2021
Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. Assist with the renewal process for the team’s accounts.
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