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You have already reduced Customer Value if you need Service Recovery

Customer Think

Imagine a car manufacturer knowing fully well there will be a defect and his attitude is if the defect surfaces, we will service the car, and give super service. The mind set of creating customer value is to have no problems whatsoever. This is a loser’s way of thinking. Make service a profit centre. Advertisement.

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Does Your Strategic Planning Process Incorporate Customer Value?

Luminas Strategy

At Luminas Strategy, we believe that in order for strategic planning effective it is critical to take an outside-in approach, to gather input from customers on how they perceive you create differential value vs. your competitors. How is the value you bring different from customers’ next best alternatives? be the winner”).

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Building Customer Loyalty in Manufacturing Companies: The Role of Value Creators and Maintainers

Customer Think

Customers buy products and services because they need the outcomes they will receive from owning or using them. At Middlesex Consulting, we define customer value as: The buyer’s perception of tangible (economic) and/or experiential […]

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Optimizing Processes Through Lean Management [How-To] | KaiNexus

Kainexus

Lean management is a systematic approach to eliminating waste and optimizing processes to maximize efficiency, improve quality, and enhance customer value. It originated in manufacturing but has since been applied to various industries and sectors.

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Zendesk for Manufacturing: Customer service that powers lifetime customer value

Zendesk

The manufacturing industry has seen increasing challenges over the last few years, including facing increasing global competition, disruptions in international supply chains, changing customer preferences, remote work and workforce reskilling, as well as fundamental shifts in product and service offerings.

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How is the Lean Methodology Practiced in Healthcare?

Kainexus

The Lean methodology is a set of practices and tools that business leaders initially developed to help manufacturing organizations improve quality and become more efficient. The benefits of Lean management are not confined to manufacturing. For many reasons, Lean has been particularly embraced by healthcare organizations.

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THE 10-K FILING: THE MOST IMPORTANT DOCUMENT THAT SAMS NEVER READ

Strategic Account Management Association

For the CXO, they care about three categories of value: value to their customers, value to their firm and value to themselves. “So, So, Jacques, how do You define value?”. Both the CXO and salesperson will have their own definitions of value. Beware: This is not a one-size-fits-all exercise.