Red Star Kim

NOVEMBER 13, 2023

We spent some time on mission and value statements (looking at examples from other private client teams) – and how they are formed through analysis and discussion with stakeholders. Who is your customer? What does your customer value? One delegate’s firm had recently merged and integration was a priority.

Business Planning 147

Business Planning Emotional Intelligence Marketing Management 147

Customer Think

MARCH 12, 2023

Let’s assume a company does have good data to support how customers really feel, and they also know what their company can do to increase “Customer Value”, they have the bigger problem: how do they translate that down to their company employees so they can make a deliberate attempt to change what they do to impact Customer Value.

Customer Value 52

Customer Value Shareholders Stakeholders Advertising 52

Mercuri International

MAY 12, 2022

There’s ‘traditional’ simple sales (think sales representative with a product portfolio) and complex sales (where a sale involves multiple components that make up the solution and/or numerous stakeholders). Customer value orientation. What has this got to do with customer value orientation, Value Based Selling, and risk?

Account Management 52

Account Management Supply Chain Management Stakeholders 52

Arpedio

APRIL 3, 2024

By understanding the customer’s unique requirements, sales reps can tailor customized solutions that address their specific needs and deliver measurable value. The solution selling approach requires a deep understanding of the customer’s industry, business environment, and competitive landscape.

Value Proposition 40

Value Proposition Stakeholders Decision-making Organization 40

Flevy

MARCH 21, 2024

Organizational Mobilization : Cultivates an “energy to change” within the organization, rallying employees and stakeholders around the transformation vision and goals. Enhanced Stakeholder Engagement : Continuous communication and participative approaches increase engagement, reduce resistance, and facilitate smoother transitions.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Account Manager Tips

JULY 6, 2022

READ: The research paper that inspired this discussion on value: Theory and practice of value co-creation in B2B systems Favourite collaboration app Mural is an app centred around a digital whiteboard collaboration space. You can work with your stakeholders in real time to unlock conversations, insights and ideas.

Co-Creation 130

Co-Creation Value Proposition Account Planning Suppliers 130

Hubspot Sales

JULY 7, 2019

This strategic account plan template will help you: Expand your understanding of your customer’s business, goals, and motivations. Deliver value through right-fit solutions to their toughest challenges. Navigate internal politics and target key stakeholders to drive buy-in. Customer value scorecard. Whitespace map.

Account Planning 111

Account Planning Co-Creation Account Management Negotiation 111

Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most. Teams quickly grasp patterns, anomalies, and correlations.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Brooks Group

MARCH 21, 2024

The sales professional may ask questions about the buyer’s budget, decision-making timeline, key stakeholders involved, and any specific requirements or constraints they need to consider. Product-Based Questions = 3rd Most Effective This technique involves asking questions specifically related to the product or service being offered.

Sales 91

Sales Sales Training Decision-making Value Proposition 91

ClearPoint Strategy

JULY 28, 2021

The customer value proposition should be at the core of your strategy, which is why it comes directly after the financials (or mission). For-profit companies typically focus on achieving one of these three value propositions: Product leadership. Enhancing customer value by improving relationships with existing customers.

Value Proposition 98

Value Proposition Software Software Government 98

Sales Outcomes

FEBRUARY 22, 2021

We helped a well-known technology company develop a customer value proposition (CVP) and messaging canvas to support their go-to-market efforts into a lucrative market niche they had researched and invested material amounts of time and resources. “War is ninety percent information” — Napoleon Bonaparte.

Management 52

Management Value Proposition Sales CRM 52

Flevy

MARCH 26, 2024

Transforming CX into a sustainable, customer-centric model requires a comprehensive overhaul of business operations and employee behaviors, moving beyond mere front-end customer interactions to revamp underlying support processes.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Janek Performance Group: Account Planning

OCTOBER 25, 2023

New employees mean new stakeholders, decision makers, and priorities. Deliver Value For new clients, delivering value is a critical selling point. With established customers, value can be an afterthought. Continued attention is your greatest value. This includes personnel. Instead, be proactive.

Account Planning 52

Account Planning Decision-making Communication B2B 52

OnStrategyHQ

MAY 1, 2023

This analysis would look at the organization’s strengths and weaknesses in meeting the needs of your customers or stakeholders As you dive deeper into an internal analysis, you will examine internal factors that give an organization advantages and disadvantages in meeting the needs of its market, customers, partners, and even employees.

Suppliers 105

Suppliers Supply Chain Energy and Utilities Profitability 105

SmartKarrot

MAY 17, 2022

Apply here: [link] Role: Vice President of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Arable As a Vice President of Customer Success, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

SEPTEMBER 7, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Databook As a Director of Customer Success, you will lead a team of Managers and Consultants overseeing a portfolio of clients as a senior-level stakeholder to drive customer success outcomes.

Customer Success 19

Customer Success Stakeholders Client Onboarding Onboarding 19

SmartKarrot

MAY 19, 2022

Role: Director, Client Success Location: Remote, United States Organization: MediaMath As a Director of Client Success, you will own and develop strong relationships with the client and key stakeholders from C-suite to Hands-in-keyboards. Coordinate with customer support to ensure timely closure of quality issues.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SBI

JULY 1, 2020

Success requires streamlined, silo-shattering processes that highlight the optimal path to revenue and enable the right high-value activities to efficiently, predictably and strategically drive growth. Deepen Customer Insights. To uncover hidden revenue in your key accounts, focus on these 5 strategies that great companies get right.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

JANUARY 27, 2022

Build and nurture relationships with key stakeholders to ensure alignment. Provide mentorship and coaching to junior members of the customer success team. Develop an understanding of typical business challenges faced by customers and appropriately map Oktopost features and associated business benefits to address their needs.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

FEBRUARY 20, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Muck Rack As a Director of Customer Success you’ll drive the greatest level of value, adoption, health, and retention for our current customers by leading the Customer Success team. Raising renewal rates and decreasing churn.

Customer Success 19

Customer Success Communication Stakeholders Construction 19

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. We look forward to connecting with you!

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Insightly

JUNE 17, 2021

It’s how your customers share their experiences with your product and services to inform your product and marketing. . Of course, we listen to our customers. Yet, as companies and the number of stakeholders grow, what the customer wants and needs can sometimes get lost. . It may seem like a simple concept.

Decision-making 98

Decision-making Media CRM Marketing 98

Arpedio

MARCH 26, 2024

Creating Tailored Solutions and Proposals Solution Development: Develop customized solutions and proposals that address the specific needs, challenges, and objectives of potential customers. Utilizing Account-Based Selling Tools: Invest in account-based selling tools , such as ARPEDIO.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

OCTOBER 5, 2023

Stakeholder Engagement Engaging with all the key stakeholders is the foundational step in creating a successful playbook. Stakeholder engagement needs to be a responsibility of multiple internal roles and with a defined frequency of connect. E.g. Achieving account profitability along with meeting the customer value objectives.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

Insightly

NOVEMBER 1, 2022

Partners, staff, investors and anyone associated with your company should have access to key customer data and understand the CRM model. . Value proposition development: Now you’ve gathered as much data as possible about your customers and aligned all stakeholders, you can establish and create value propositions for each segment.

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

SmartKarrot

APRIL 19, 2022

Role: Vice President of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Arable As a Vice President of Customer Success, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments.

Customer Success 19

Customer Success Client Onboarding Performance Review Customer Value 19

Arpedio

JANUARY 5, 2024

It is an integral part of the business operation that works to preempt problems and optimize the customer experience, with a clear aim of promoting both customer advocacy and long-term loyalty. Account management tends to engage in negotiation-oriented dialogue, driven by the impetus of strategic opportunity development.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Ability to solve customer problems independently as well as with internal or external resources.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SBI Growth

FEBRUARY 23, 2014

Interview and sit down with internal stakeholders to see how they view sales. Customers - Too many times a new strategy or program is launched without customer input. To have a successful program, spend time talking to customers and prospects. This will help you understand what customers’ value from you as a vendor.

Decision-making 75

Decision-making Sales Stakeholders Sales Training 75

SmartKarrot

AUGUST 24, 2021

Utilize customer feedback and performance data to drive both true and perceived customer value. Monitor customer engagement and adoption trends and identify best practices to minimize churn. Identify KPIs and set-up reporting and dashboards to effectively report out on progress to key stakeholders.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

SmartKarrot

JANUARY 19, 2023

Develop a deep understanding of technology to help create customer success best practices. Maintain ownership of a portfolio of customers, developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention.

Customer Success 19

Customer Success Insurance Stakeholders Software 19

SmartKarrot

NOVEMBER 16, 2022

Analyze service market potential, with full focus on installed base (IB), and ensure active customer success management is executed with maximal upsell/X-sell. Ensure from a process perspective that the customer feels there is a continuum, a smooth handover from Sales to CSM & to Services Operations. Apply here: [link].

Customer Success 19

Customer Success Client Relationships Profitability Performance Review 19

SmartKarrot

FEBRUARY 23, 2023

Establish important milestones and goals with strategic customers, develop key performance indicators, and assist the customer in realising their definition of success. Execute Executive Business Reviews (EBR) on a regular basis, according to the type of customer, at intervals chosen based on customer value.

Customer Success 19

Customer Success Stakeholders Account Management Communication 19

SmartKarrot

JUNE 15, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, United Kingdom Organization: InVision Group As a Customer Success Manager, you will build deep relationships with relevant stakeholders and decision-makers at the customers and prospects, always putting the customer value front and centre.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SBI Growth

FEBRUARY 4, 2013

Learn what customers value from the sales support team. Develop a customized job fit profile for sourcing. Human Resources: HR has a neutral viewpoint and can offer valuable feedback to all stakeholders. Hire the right people by defining fit and competencies for the job. Was it appropriate? Were you challenged enough?

Onboarding 113

Onboarding Sales Decision-making Sales Management 113

SmartKarrot

FEBRUARY 2, 2022

Apply here: [link] Role: Customer Success Manager (North America) Location: Remote, Bangalore Urban, Karnataka, India Organization: Hevo Data As a Customer Success Manager, you will develop deep expertise of Hevo’s product offering and be a trusted advisor to existing customers.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19