Strategic Account Management Association

MARCH 2, 2022

But before I delve into what leaders can do to make this happen, I want to share some context for why it’s important. It starts with understanding where people are coming from and what makes them tick. Emotional intelligence. The business case for diversity. Two statistics to think about: 35% and 15%.

Emotional Intelligence 400

Emotional Intelligence Innovation Suppliers Leadership 400

Red Star Kim

JULY 7, 2023

Research on leadership and emotional intelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotional intelligence (EQ). The ability to adapt behaviours depending on environment and situation is crucial for all change. expensive Stella Artois and slow Guinness).

Management 130

Management Emotional Intelligence e-Learning Leadership 130

Sales Gravy

MAY 3, 2023

You'll learn how to succeed in volatile economic times by effectively handling decision deferment objections and conducting thorough research during the discovery phase of the sales process. Conducting effective, deep discovery and handling buying decision deferment objections will give salespeople a competitive edge in any economic climate.

Emotional Intelligence 88

Emotional Intelligence Artificial Intelligence Decision-making Sales 88

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

OCTOBER 1, 2023

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships The SCARF model The premise of the SCARF model is that the brain makes us behave in certain ways to minimize threats and maximize rewards.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Sales Gravy

JANUARY 23, 2024

This emotional intelligence allows salespeople to build a rapport that goes beyond the transactional. Consider a situation where a customer is afraid of making a decision. This emotional intelligence allows salespeople to build a rapport that goes beyond the transactional.

Emotional Intelligence 91

Emotional Intelligence Decision-making Sales Training Sales 91

SmartKarrot

APRIL 25, 2022

Emotional Intelligence is the ability to recognize, understand and handle emotions. People equipped with the power of emotional intelligence can handle their emotions as well as others. Thus, we consider emotional intelligence (EQ) one of the most desirable traits for a leader. Compassion.

Emotional Intelligence 10

Emotional Intelligence Decision-making Leadership Customer Success 10

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. There is rarely a deep understanding of how disparate and disconnected decision-making units are across such large organisations.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Brooks Group

APRIL 4, 2023

Sales Leadership: Qualities Of A Sales Leader To be an effective leader, you need to make appropriate strategic decisions that fit within your organization’s vision and goals. They must have the capacity to relate to others and comprehend what makes them tick. What Are The Qualities of Successful Sales Leaders?

Sales Leadership 52

Sales Leadership Leadership Emotional Intelligence Sales 52

Red Star Kim

MARCH 1, 2024

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Building empathy with fee-earners helps us to understand what they expect and any assumptions they may be making about the likely results. And we can ask questions Why are questions so important? Questioning skills) (kimtasso.com).

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

CMOE

FEBRUARY 11, 2022

And it makes sense—without personal motivation, how are leaders expected to inspire and push their team members? This not only fosters collaboration but can help you make constructive and sound decisions. With the support of your team members, you are more likely to feel confident with decisions moving forward.

Emotional Intelligence 94

Emotional Intelligence Leadership Decision-making Construction 94

Account Manager Tips

OCTOBER 21, 2021

Make sure you have a system in place so your client gets a follow up call from you as soon as possible. That will only make their already busy life, busier. Beyond their workload, there could be other things going on that make it a bad time to ask for stuff. Office politics that make certain topics sensitive to discuss.

Key Account Management 246

Key Account Management Client Relationships Negotiation Suppliers 246

Red Star Kim

FEBRUARY 21, 2024

We ask questions to avoid making wrong assumptions or adopting the wrong focus. will make people pause to consider how their feelings compare with those they had the previous day. How can I help to make this better for us?” “How You see this in multiple choice questions and they can be used as a closing technique.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Articulous

MAY 25, 2022

Psychology of Decisions Making, Emotional Intelligence, Persuasion, etc.). To make sure these show up in your feed, follow this link to request access to the group: LINKEDIN CORPORATE STORYTELLERS GROUP. If you have taken one of our workshops in the past, you really need to join this group.

Emotional Intelligence 52

Emotional Intelligence Decision-making 52

SmartKarrot

MARCH 3, 2021

On that note, promoting strong customer success emotional intelligence might keep you from these concerning numbers. Here, in this blog, we will walk you through the ins and outs of emotional intelligence. And 27% of the leadership assessments evaluate an individual’s emotional intelligence level.

Emotional Intelligence 10

Emotional Intelligence Customer Success Management Interpersonal Skills 10

Hubspot Sales

JULY 7, 2023

AI makes prospecting efforts more effective. In summary, AI can provide valuable insights that enhance the accuracy and efficiency of prospecting, enabling sales teams to make better-informed decisions and achieve higher conversion rates. AI can help to build rapport faster.

Artificial Intelligence 110

Artificial Intelligence Emotional Intelligence Sales Decision-making 110

Hubspot Sales

AUGUST 24, 2023

Table of Contents AI Sales Reps Today Examples of AI Sales Reps How to Tell If You’re Taking to an AI Rep When (and Why) Human Reps Are Still Necessary AI Sales Reps Today Sales professionals have traditionally relied on personal interaction to close deals, making it easy to be skeptical of AI's role in this field.

Artificial Intelligence 76

Artificial Intelligence Emotional Intelligence Negotiation Sales 76

Arpedio

JANUARY 5, 2024

Effective relationship management in sales is not just about making connections; it’s about building and maintaining long-term partnerships that benefit both parties. EI involves self-awareness, empathy, and the ability to regulate one’s emotions, which are key in navigating complex client interactions.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Brooks Group

SEPTEMBER 21, 2022

Imagine for a moment one of your competitors making an attractive offer to your largest account. How can I make their day a little bit easier? Increase Your Emotional Intelligence (EQ). Additionally, there are a lot of intimidating aspects to sales that can trigger emotions (like negotiating).

Emotional Intelligence 73

Emotional Intelligence Negotiation Sales Training Decision-making 73

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Brooks Group

JUNE 27, 2022

Whether you’re negotiating with a potential customer or working out the details of a contract, being able to negotiate effectively can make the difference between success and failure. Always be clear about your intentions and the type of deal you are willing to make. Make sure your questions are relevant. Be prepared.

Negotiation 85

Negotiation Emotional Intelligence Sales Profitability 85

Red Star Kim

NOVEMBER 2, 2022

change management and organisational change (kimtasso.com) Making sense of change management: A complete guide to the models, tools and techniques of organisational change by Esther Cameron and Mike Green. We also examined some of the communication barriers – and touched on cognitive overload, decision fatigue and change saturation.

Communication 130

Communication Management Stakeholders Emotional Intelligence 130

Red Star Kim

JULY 25, 2023

A tool for psychoeducation In the business world, much of my time as a consultant is in identifying the possible and required changes and helping organisations to make the transition. My decision to embark on the long training to become a psychotherapist was driven by the desire to provide a deeper level of support.

Decision-making 246

Decision-making Emotional Intelligence Management Construction 246

MDI Training

JANUARY 29, 2024

Emotional Intelligence (EI): Understanding and managing one’s own emotions and the emotions of others is a crucial aspect of effective leadership. Ethical Decision-Making: Leaders are frequently faced with ethical dilemmas that require moral reasoning and judgment. Read this article to find out more!

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

Hubspot Sales

NOVEMBER 8, 2023

This approach encourages individuals to take initiative, solve problems, and make informed decisions. Inspiration is what makes the whole company tick, and it‘s made up of a combination of our customers and our employees’ motivations — not the activities themselves. Utilize emotional intelligence.

Sales Management 93

Sales Management Management Energy and Utilities Emotional Intelligence 93

MDI Training

NOVEMBER 14, 2023

Coach potentials: AI can make learning suggestions Answers from ChatGPT: The four main roles of a leader according to Covey – building trust, developing vision, implementing strategies, and coaching potential – can be supported to varying degrees by AI technologies. Coaching potential This is one of the biggest challenges for AI.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

MDI Training

SEPTEMBER 29, 2023

AI is exceptionally valuable for data analysis, decision-making, and process optimization. ” In that regard, leaders can use AI to map the various decisions and consequences. Artificial intelligence technologies are evolving rapidly. For what purposes do you think AI can be best utilized in a professional context?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Emotional Intelligence 52

Hubspot Sales

NOVEMBER 14, 2018

When we talk about emotional intelligence , one of the most important things we're referring to is the ability to recognize, understand, and respond to the emotional state of others in an appropriate way. You need to possess the ability to engage on an emotional level and become a resource for potential customers.

Emotional Intelligence 95

Emotional Intelligence Sales Communication Decision-making 95

Red Star Kim

OCTOBER 16, 2023

And the problem was compounded with extraordinarily long lead times for sales through complex decision-making processes in professional services. Make training opportunities attractive – generate demand for places on training academies. Some people will believe that they are experts at selling.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Hubspot Sales

JANUARY 31, 2018

Business acumen is the ability to combine experience, knowledge, perspective, and awareness to make sound business decisions. At its core, business acumen is the ability to combine experience, knowledge, perspective, and awareness to make sound business decisions. It makes you a better internal collaborator.

Emotional Intelligence 107

Emotional Intelligence Decision-making Sales Leadership 107

Miller Heiman Group

FEBRUARY 25, 2020

Our latest study, 2020 Trends in Sales Management , confirms these findings: more than three-quarters of sales managers (78%) struggle to consistently hire sellers who succeed, making hiring the most glaring weakness of today’s sales managers. How Sales Organizations Can Improve Hiring Decisions. How Hiring Affects the Bottom Line.

Sales Management 97

Sales Management Management Emotional Intelligence Sales 97

Brooks Group

JANUARY 25, 2023

View this week's video Engagement Mindset Make sure your salespeople understand: their goal, when first engaging with a prospect, is to set the sales process in motion by turning a potential resistor into an avid listener. That takes a high degree of emotional intelligence—or a strong understanding of behavior styles.

Emotional Intelligence 77

Emotional Intelligence Sales Training Decision-making Communication 77

MDI Training

MAY 30, 2023

IDGs aim to help you as a leader develop your emotional intelligence, self-reflection, values, and leadership philosophy. For example, programs can be implemented to promote self-reflection, strengthen emotional intelligence or develop a sustainability-oriented leadership personality. Who works with IDG?

Leadership 52

Leadership Digital Transformation Emotional Intelligence Co-Creation 52

Red Star Kim

AUGUST 14, 2023

Make your content stand out. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). 0% Cognitive biases/decision-making theory 60% Rational or logical argument 0% Emotions 20% Writing/speaking like a human 20% The benefits (what’s in it for me?) Grab attention of the readers.

Artificial Intelligence 130

Artificial Intelligence Value Proposition Media Emotional Intelligence 130

Chally

JANUARY 27, 2022

Soft skills, also known as interpersonal skills, equate to having a higher emotional intelligence. But being able to speak to the core values and needs of customers while guiding them to the right buying decision is the real differentiator. Customer-Facing Skills. Active Listening Empathy Time Management Curiosity.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Negotiation Sales 52

CMOE

AUGUST 8, 2022

Time limitations and budget constraints may make in-depth coaching challenging and may not garner benefits in the long run. Be sure your coaching skills training taps into emotional intelligence, Express Coaching™, and utilize CMOE’s Coaching TIPS²™ Model to ensure a positive development experience.

Emotional Intelligence 52

Emotional Intelligence Prioritization Decision-making Facilitation 52

Arpedio

OCTOBER 17, 2023

Effective recruitment strategies may include: Behavioral interviews: Conduct in-depth interviews to assess a candidate’s problem-solving skills, emotional intelligence, and their ability to handle challenging client situations. Monitor and optimize performance Regularly monitor the performance of your account management team.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52