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How digital transformation impacts the insurance industry?

Customer Think

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. The insurance industry is no exception. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers.

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Why P&C insurance companies need to invest in claims customer service now

Zendesk

When someone makes an insurance claim, they’re under a lot of stress. Why insurance companies need to invest in the claims customer experience. With tight competition from a crowded market, P&C insurance companies need to pay attention to their customer experience—or risk losing customers altogether.

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How to Optimize Customer Retention in the Insurance Industry

ReviewTrackers

Improving customer retention can prevent billions of dollars of lost revenue in the insurance industry. What’s worse than losing billions in revenue is the amount that insurers have to pay to acquire new customers. According to Hubspot, the insurance industry is tied for the third-highest customer acquisition cost at $303.

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What Is Digital Consulting, and How Do You Start?

Hubspot Sales

The digital world grows larger every day, and it can be hard to keep up. Navigating the ever-changing digital landscape is a challenge — especially if you have a business of your own and are struggling to market yourself and make sales. But you don't have to tackle the trials and tribulations of digital transformation alone.

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Working with the Enemy

Vantage Partners

1 Shifting consumer demands and new digital solutions have been transforming the insurance industry in recent years, and many firms have leaned into the disruption. Hiscox partners with the AI-enabled platform company NOW Insurance to improve distribution of medical malpractice insurance.

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How healthcare organizations can embrace conversational CX while maintaining HIPAA compliance

Zendesk

The rise of telehealth and digital health apps means that more and more, the patient experience begins digitally on web or mobile chat. HIPAA, or the Health Insurance Portability and Accountability Act of 1996, created obligations for Covered Entities and their Business Associates to protect the information they collect from patients.

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It’s Time to End Customer Login Struggles … for Good

Customer Think

With more people doing business online than ever before, companies are gaining clarity on what’s working and what needs attention when it comes to the digital customer experience. Logging in to websites is part of our daily routines including everything from our banks to our insurance providers […].

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