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Top 3 things retailers are missing in digital CX

Zendesk

Change is the only constant in the retail service industry. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally. Leading retailers create more personalized CX than their competitors. Digital CX isn’t a trend. It’s a retail revolution.

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What retailers are missing in the digital transformation

Zendesk

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change. The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal. And that happened almost overnight, too.

Retail 98
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How Digital Transformation is Driving Retail Customer Experience

Customer Think

Digital transformation is the strategic adoption of various digital technologies, used for improving processes, productivity, enhancing customer care, improving employee experience, managing business risks and helping control costs.

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5 CX Strategies of Amazon Anywhere – For All Retailers

Customer Think

Eight in 10 retailers have said they plan to sell their goods through additional digital channels in 2023. Leave it to Amazon to level it up to a channel few likely considered: Anywhere.

Retail 117
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Understanding how cybersecurity is set to impact the retail industry

Customer Think

The retail industry is constantly evolving, and technology has played a significant role in this change. One of the most notable advancements in the retail industry is the use of digital signage.

Retail 119
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10 ways to boost retail customer engagement in 2023

Zendesk

The world of retail is in a time of change. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement? Why is customer engagement in retail important?

Retail 98
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Beyond Wi-Fi: How cellular meets in-store connectivity demands of customers and digitally transformed retailers

Customer Think

Last year, offline retailer stores experienced a very healthy 6% growth, and Forrester now predicts that offline retail sales in the U.S. With physical retail back, stores are becoming very different from what they once were. Two years after the pandemic, brick-and-mortar shopping is back in business. will reach $4.2

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