Customer Think

JANUARY 23, 2023

Are you an eCommerce retailer? – Revenue in the eCommerce market is projected to reach US$4.48tn in 2023. Are you facing challenges in your business operations? Are you unable to serve the changing customer needs? Before you have any second thoughts about your business, we want you to consider the following statistics.

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Customer Think

DECEMBER 21, 2021

Follow this process to design the ultimate customer experiences eCommerce Personalization is the process of delivering personal experiences on eCommerce sites by dynamically showing content, product recommendations, and specific offers based upon previous actions.

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Customer Think

JULY 20, 2023

Introduction In the competitive eCommerce world, capturing your audience’s attention is vital. The solution lies in influencer marketing – that is revolutionizing the way eCommerce brands connect with their audience. Influencer marketing leverages social media […]

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Customer Think

SEPTEMBER 14, 2023

But between the two lies an element of uncertainty; something that every eCommerce customer experiences when placing online orders. This presents eCommerce websites with a very lucrative opportunity. The probability of gain results in trust, while the probability of failure results in distrust.

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Customer Think

MARCH 26, 2024

Introduction There is little doubt about the fact that the ecommerce landscape is undergoing a dramatic shift. While traditional giants like Amazon and Shopify continue to dominate the landscape, a new breed of solution is gradually emerging— hyperlocal ecommerce delivery platforms.

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Help Scout

AUGUST 22, 2023

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV. Read the full article

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Hubspot Sales

MAY 15, 2020

But even as we are navigating our new normal, there is one place that is experiencing an incredible boom in traffic: eCommerce websites. In other words, if you don’t have an eCommerce store, now is probably the perfect time to make the investment. Let's review the latest eCommerce technology trends to focus on as we move through 2020.

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Groove HQ

JUNE 24, 2022

The post 2022 Ecommerce Platform Guide: WooCommerce vs BigCommerce appeared first on Groove Blog. Comparing WooCommerce and BigCommerce means comparing two of the larger ecomm platforms around -- if you're on WordPress, it's an easier choice, otherwise - we'll help you sort through the options.

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Customer Think

OCTOBER 12, 2021

The importance of customer engagement in ecommerce businesses has grown manifold ever since the expansion of technology. That is why for the steady growth of the ecommerce business, a high-end customer engagement strategy is essential. The new-age customers have a plethora of options for anything and everything.

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Customer Think

JANUARY 24, 2022

Image Credit: Pixabay The eCommerce industry has been experiencing a boom in the past two years. With the advent of the global pandemic, more people resorted to eCommerce to meet their needs. According to Statista, more than 2.14 billion people made online purchases in 2021, which was way higher than the 1.6

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Customer Think

APRIL 18, 2023

it’s time for ecommerce businesses to take a fresh look at data-driven strategies for delivering best-in-class CX, enhancing or expanding their sales channels, and optimizing value for customers. As consumer spending slows and consumer confidence shrinks in the U.S.,

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Nutshell

JUNE 15, 2023

There are countless types of software out there that can help your retail or ecommerce company drive better results, and the best strategy is to combine several of those tools in a tech stack for your business. But what tools should be included in a retail and ecommerce tech stack? Having the right tools is a must for any company.

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Help Scout

AUGUST 22, 2023

If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store. Read the full article

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Help Scout

AUGUST 22, 2023

Adopt these seven simple ecommerce retention marketing strategies. Looking to improve the customer retention rates for your online store? Read the full article

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Customer Think

JUNE 22, 2023

Customer experience is paramount in this competitive eCommerce world with evolving innovations and technologies. In this digitally fast-paced life, offering customers a seamless experience for improved conversions is crucial. One platform that has emerged exceptionally over recent times is Magento 2.

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Customer Think

NOVEMBER 7, 2021

When it comes to an eCommerce store, it’s all about how much you put into your store will pave […]. Wouldn’t you believe, 36% of small businesses do not have their website at all? It is jarring to know those businesses lack an excellent means of getting sales and profit by not building their business website.

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Customer Think

JULY 28, 2021

Image Source Ecommerce multichannel marketing—consistent brand presence across multiple online and offline channels—is an […].

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Help Scout

OCTOBER 13, 2021

This list of 11 standout ecommerce customer service platforms will help you find the perfect tool to improve your company's customer support. Read the full article

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Zendesk

JULY 22, 2022

The ecommerce market has exploded over the past few years and is continuing to grow at an accelerated rate. With more people doing their shopping online than ever before, ecommerce CX has become a priority for many businesses. The future of ecommerce customer service success. gated-cta-in-post].

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Customer Think

OCTOBER 24, 2021

Are you interested in increasing your eCommerce sales in 2022? If so, you’re not alone. Business owners and marketers across all industries understand that they would have a tough time reaching their target audience and securing more sales without digital marketing.

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Help Scout

AUGUST 22, 2023

Discover 5 practical ways ecommerce companies can consistently deliver a better customer experience using simple help desk automations. Read the full article

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Customer Think

OCTOBER 21, 2021

In these modern times, B2B marketing in the eCommerce sector is proving to be challenging for companies. What’s interesting is that the B2B brands eCommerce sector has a tremendous […]. Hence, organizations need to step up their efforts to attract and acquire new customers.

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Customer Think

DECEMBER 14, 2021

Marketers get closer to true personalization- an essential part of customer retention The Covid-19 pandemic is undeniably one of the driving forces in the newest rise of eCommerce. When the lockdowns were announced worldwide, people had to look for a way to purchase their necessities within the confines of their own homes.

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Hubspot Sales

AUGUST 24, 2020

More people are interested in starting online businesses than ever before, and ecommerce is one of the most obvious options. In this article, we’ll look at the recent changes to the ecommerce landscape and what they mean for you as you start your online business journey or pivot into a new niche. The State of Ecommerce in 2020.

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Customer Think

JULY 9, 2021

For many of today’s retailers, ecommerce is a vital consideration. Consumers have long grown used to shopping online, and a dedicated ecommerce website is an excellent choice. But apps make shopping easier than ever before, and shouldn’t be overlooked.

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Nutshell

JUNE 20, 2023

Your sales pipeline—that is, the multi-stage journey your leads take to become customers—is the key to unlocking more revenue for your retail and ecommerce company. What does it take to improve a retail and ecommerce sales pipeline? This is one of the most important strategies for an ecommerce company. But how do you do that?

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Customer Think

JUNE 6, 2023

Knowing your customers has always been a gold standard for eCommerce marketers. But truly understanding your customers can mean several things.

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Customer Think

AUGUST 3, 2021

Smart product recommendations are an important aspect of any successful retailer’s ecommerce strategy. They help customers find products that are relevant to their interests at lower costs for the retailer.

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Customer Think

DECEMBER 1, 2022

In 2020, global ecommerce sales crossed$4.28 Ecommerce is a 24-hour business where speed is of the essence. The internet has revolutionized the worlds of online shopping and retail. trillion, with no sign of this growth slowing down.

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Customer Think

AUGUST 12, 2021

Managing complaints is commonly the worst part of running your ecommerce business. No one enjoys being told what they’re doing wrong and even less when the whole world can see it. The easy option to ignore negative reviews and feedback may seem alluring, but it’s not going to help your business. The good news is […].

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Help Scout

AUGUST 22, 2023

Browse the top 12 ecommerce live chat tools. Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Read the full article

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Groove HQ

APRIL 11, 2022

In so many ways, it’s never been a better time to be in ecommerce. The post 2022’s Best Ecommerce Marketing Strategies appeared first on Groove Blog. This is the era of the online store. Here's a guide to help you market better!

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Customer Think

JANUARY 23, 2023

B2B eCommerce remains one of the fastest growing and important channels for increasing revenue. According to Digital Commerce 360, manufacturers grew their B2B eCommerce by 18.4%, to $543.25 billion in 2021 from $458.7 This growth is almost 1.5 times larger than the growth in all manufacturing sales.

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Help Scout

OCTOBER 12, 2023

To build a brand that lasts, you need to find an ecommerce team structure that enables great collaboration and smooth scaling. In this article, we’ll dive into the essentials of structuring your ecommerce team for maximum efficiency and profit. Read the full article

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Customer Think

NOVEMBER 9, 2022

Upsell and cross-sell account for more than 30% of online revenue, which means they should be a critical component of eCommerce planning. It’s the online equivalent of the salesperson showing you all the accessories to an item or standing in a retail queue stocked with “things you didn’t know you needed.” What is the benefit […].

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Zendesk

MAY 4, 2021

In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020. Ecommerce is positioned to keep growing for the next five years and beyond, with new brands looking for ways to set themselves apart. Out-of-the-box integrations power ecommerce experience.

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Customer Think

AUGUST 6, 2021

No matter the size of your ecommerce operation, sometimes there are just too many things to do. You’re only human, after all. Times like these are why you need to consider automating some of your processes.

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