Thu.Jan 13, 2022

15 Most Important Customer Support Skills with Examples

Groove HQ

We've curated the 15 most important customer support skills to help you and your team thrive in this position. The post 15 Most Important Customer Support Skills with Examples appeared first on Groove Blog


Stop Guessing: Digital Experimentation is the Future of Marketing

Customer Think

Too often, corporate bottlenecks stall progress and growth. This is particularly true in the digital space, when red tape stifles innovation and slows the speed of digital transformation. Simply said, businesses that can’t keep up – get left behind.


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22 Training and Engagement Ideas Well Suited for 2022


Whether your company has ten employees or 10,000, coming up with an employee engagement strategy can be a challenge. Keeping everyone connected is especially challenging with limited in-person activities due to COVID.


A Winning Playbook for Sales Managers

Sales Readiness Group

In the sports world, coaches and managers are evaluated on one metric: winning. In the corporate world, victories are just as important. For sales managers, it’s about winning deals and hitting quotas — and their success rate is scrutinized by executives at the highest levels of the organization.

The 5 Stages of Account-Based Marketing — and How to Win Them All

Successfully complete the five stages of ABM: define, identify, engage, convert, and connect. We’ll show you how to create a unified system with your sales team to help them land more qualified opportunities and connect with prospects like never before.

Jan 13 – Customer Success Jobs


Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

5 Things IT Needs to Know About Product-Led Growth Strategies

Customer Think

Product-led growth is taking Silicon Valley by storm with companies crediting their recent IPO success, and chances are, you know what product-led growth is without knowing the term ‘product-led growth’ (PLG).

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Selling to Named Accounts: A Working Definition of High, Wide, and Deep

Customer Think

In a recent business review meeting, a client talked about his desire to go “high, wide and deep” with one of his named accounts. Sounds good as it rolls off the tongue but, what does it mean? How does one define High, Wide, and/or Deep?

Revealed: Top Secrets to running an effective SaaS Affiliate Marketing Program


Many SaaS companies try their hands on marketing but are not able to get the desired results. Some of its reasons can be attributed to the increasingly competitive market. However, now with the help of SaaS affiliate marketing, you can grow your business by manifolds.

Moving Toward No-Code: 5 Tips to Accelerate Adoption in Your Business

Customer Think

Low-code/no-code (LCNC) development refers to the use of platforms with visual drag-and-drop or similar functionalities that allow teams to build applications with little-to-no manual coding.


How to Minimize “Churn and Burn” Behavior in Your Sales Team?


Every sales team has players who try to act smart by overselling the product or underselling themselves. It usually happens when there is a variable pay structure with incentives offered to those performing above par. But this is where the “Churn and Burn” behavior comes in your sales team. .

The Definitive Guide to the Top 4 Sales Enablement Metrics

See what metrics matter to increase productivity and revenue and your organization. This guide will help you stay data-driven while avoiding data overload.

The Value of Buyer Personas in Times of Uncertainty

Customer Think

Buyer insights and buyer personas act as a compass for business leaders in uncertain times. We are living in times of tumultuous upheaval. A world turned upside down and rife with uncertainty. It seems just when we may have a clearer. Blog Digital Marketing

10 Examples of Human-Centered AI


It was in the mid-’90s when Alexa and Siri came into existence. And when we look at the present, it seems ages since we have started using these cutting-edge technologies in our day-to-day lives.

Top 7 Web App Ideas for Businesses with Low Investment

Customer Think

“Fortune favors the prepared mind”- Louis Pasteur Finding a bright web app idea is like looking for Aladdin’s cave. The path is breathtaking but full of promises leading one to become an ultimate millionaire or billionaire.


Returning to Work After a Sabbatical? Here’s How to Deliver Your Best

Customer Think

Resuming work after a sabbatical can be difficult and daunting for one in multiple ways. Feeling unconfident and unsure of tasks can shape one’s thoughts when they are thinking about starting work after a prolonged break.


The Ultimate Guide to Executive Recruiting

Sourcing the right executive candidates and filling key managerial roles in an organization can be difficult, even in the best of times. Download this eBook to level up your discovery process, talent sourcing, and strategies for reaching your best-fit candidates.

How To Make Checkout Seamless And Leave Your Customers Satisfied

Customer Think

Online shopping is known for its convenience, and if the checkout process is complex, you might have already lost the purpose!