The Center for Sales Strategy

AUGUST 17, 2021

Are you running out of ideas for how to find new prospects for your sales funnel? It can be demoralizing when you feel like you’ve exhausted every avenue to find potential prospects for your B2B sales pipeline, but there are always more avenues to explore. One such avenue is LinkedIn. LinkedIn is actually one of the best tools for finding B2B sales prospects thanks to the platform’s sophisticated search functions and ease of use.

B2B 133

B2B Sales 133

Customer Think

AUGUST 17, 2021

The past two years have been very destructive for both the livelihood as well as businesses. With pandemic taking a grip over the world, companies across the world have been forced to rethink, how they can conduct their business is running and how they can supply their services to the users. Along with that, people […].

e-Learning 131

e-Learning 131

Sandler Training

AUGUST 17, 2021

Mike Montague interviews Michael Gordon on How to Succeed at Improving Your Money Concept. The post How to Succeed at Improving Your Money Concept [PODCAST] appeared first on Sandler Training.

Client Relationships 103

Client Relationships Sales 103

Customer Think

AUGUST 17, 2021

Given the complexity of today’s economy, not to mention global logistics challenges augmented by Covid-19, it’s not a question of “if” but rather “when” you will disappoint a customer. In this moment, your response will determine if you keep or lose that customer. Central to keeping the customer is a very simple strategy. The apology. […].

Logistics 116

Logistics 116

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Zendesk

AUGUST 17, 2021

“The customer is always right.”. If you’ve ever worked a day in the service industry, you’ve seen this slogan plastered on a break room wall. The idea was coined by a turn-of-the-century retailer, and it’s so common that many businesses make it a mandate for their customer service teams. But, like any principle, “the customer is always right” shouldn’t be taken literally.

Retail 98

Retail Customer Experience Advertising Management 98

Customer Think

AUGUST 17, 2021

Marketers work hard to gain every website visitor. Of course, website traffic alone isn’t the goal; you need to convert those visitors. We hate to say it, but most traffic arriving on your website won’t immediately convert. According to WordStream, the average website conversion rate is only 2.35%. At the same time, top-performing websites convert […].

Marketing 112

Marketing Digitalization 112

Help Scout

AUGUST 17, 2021

We know cash rules everything around us, but there are plenty of rules around cash too, and that’s just one of the challenges to delivering great customer service in finance. There are also customer relationships and expectations to manage. When you put all that together, it’s clear that working in finance is complicated. In this article, we cover several pain points that financial services customer service professionals face, and we’ll offer 18 tips for how to overcome those challenges.

Financial Services 81

Financial Services Finance Communication Onboarding 81

Revenue Storm

AUGUST 17, 2021

“…but most of all, I would like to thank my team, and [name], my coach for his/her endless support and commitment to my success, for motivating me, and for never giving up and believing in me. Without you, I would not be standing here today… thank you.”. You’re probably thinking sports. I’m actually talking about selling. There are many synergies between the two.

Sales Leadership 78

Sales Leadership Innovation Leadership Sales 78

Customer Think

AUGUST 17, 2021

It’s tougher to deliver services consistently well in some industries than it is in others. One particularly tough industry is Outsourcing. Outsourcing services include IT, payroll, finance, manufacturing, call centres, washroom services and so on. In fact, there are very few functions and processes that have not been outsourced. This phenomenon is not just confined […].

Manufacturing 78

Manufacturing Finance Customer Experience 78

Force Management

AUGUST 17, 2021

Aligning the sales strategy with the company growth strategy is a key component to successfully growing a sales organization. There’s no better time than the sales kickoff to make sure your sales team knows the company growth plan and how they as salespeople are a key component to making that happen. What do you need to do now to make sure your sales organization is set up for success next year?

Sales 74

Sales Organization 74

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

AUGUST 17, 2021

Work-at-home or Work from Home/Gig Agent CM BPS has reached an important milestone by achieving mainstream adoption status in Gartner’s 2021 Hype Cycle for Business Process Services. It’s hardly come as a surprise given the mass exodus of the call centre due to the pandemic, but it’s important progress all the same. Work from Home […].

69

69

Strikedeck

AUGUST 17, 2021

Janelle Mansfield, Vice President of Customer Success and Customer Experience at Gazelle.ai, discusses three principles to ensure an integrated approach to improving brand strategy and service transformation in an interview with Vincent Manlapaz. The post Engage Customers Beyond Touchpoints and Surveys — In an interview with Janelle Mansfield, Vice President of Customer Success and Experience at Gazelle.ai. first appeared on Strikedeck | Customer Success Platform.

Customer Success 59

Customer Success Customer Experience Onboarding 59

Zendesk

AUGUST 17, 2021

You spend hours trying to close a deal, but the lead ultimately doesn’t agree to buy from you. You keep getting rejections over and over again, and you end the month without making a single sale. You can’t help but wonder: Am I doing something wrong? Why aren’t my sales techniques working? If you’ve ever felt this way, you’re not alone—selling is hard.

Sales 52

Sales CRM Decision-making Meetings 52

Strategic Communications

AUGUST 17, 2021

I do a lot of presentations (and since the pandemic emerged, webinars) on marketing-related topics. When I do, I try to provide as much practical and useful advice as I can. I don’t worry about “giving away my secrets” for a couple of reasons: They’re not that secret—they’re just good, proven, elements of effective marketing and communication. Telling someone how to do something rarely translates into the ability to actually do that something.

Advertising 52

Advertising Small Business Communication Internet 52

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

QYMATIX

AUGUST 17, 2021

Sales Acceleration with Predictive Analytics Software: How to avoid The Causality Trap of Black-Box Machine Learning. Successful B2B managers use AI-based predictive analytics software to accelerate sales. However, they often want to find for themselves what the characteristics of their main profitable customers and leads are. You know this situation well.

Artificial Intelligence 52

Artificial Intelligence Sales Analytics Software Software 52

SBI

AUGUST 17, 2021

Remote Selling has become an important focus for every sales organization. Digital sales technologies, by default, are what enables remote selling. In this interview series, we ask executives at leading salestech companies to describe how their customers are leveraging technology, what metrics are now possible, and more. . Q: What are your customers doing to adapt to - or leverage - the trend towards distributed sales teams and remote selling?

Account Management 58

Account Management Sales Facilitation CRM 58

Customer Think

AUGUST 17, 2021

New software-backed-services offering empowers customers like Headspace and Chime to identify DEI smoke points and chart a course to solving them.

Software 52

Software Software 52

Account Management Skills

AUGUST 17, 2021

?. Welcome to Episode 43. This episode is for you if you’re interested in the role of agency Client Services Director, or maybe you’re just curious to see how our copywriting and content marketing agency works. Nina Whittaker is CSD for Stratton Craig , and she talked about everything to do with the CSD role: the skills you need. the challenges you might find. and how she also adds value to her clients and keeps ahead of her clients’ changing needs.

Account Management 40

Account Management Communication Management Advertising 40

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

SmartKarrot

AUGUST 17, 2021

When your SaaS company gains customers, they need help tracking and keeping customers. You need to have a great customer success platform that assesses customer relationships, product usage, customer onboarding and more. A dedicated customer success platform has multiple benefits. But it can be a bad purchase of your business is not right and ready for it.

Customer Success 19

Customer Success Software Software CRM 19

Hubspot Sales

AUGUST 17, 2021

Creating the right compensation plan is one of the more difficult tasks you have to account for when building a sales team. If it’s too simple, you run the risk of missing some integral parts of your business, but the alternative might actually be worse. If you build a plan that's too complex, your reps might not understand it, or — worst case scenario — do the opposite of what you want them to do.

Finance 111

Finance Construction Decision-making Sales Leadership 111

SmartKarrot

AUGUST 17, 2021

Role: Director, Customer Success Location: Bethesda, MD, US Organization: Mytonomy As a Director, Customer Success, you will monitor every step of the deployment process; from planning to go live, and post-launch optimization. Coordinates all aspects of project implementation working closely with the client and internal project team members to meet targeted deadlines according to obligations outlined in each client contract.

Customer Success 19

Customer Success Facilitation Onboarding Decision-making 19