Fri.Sep 23, 2022

Strategic plan Implementation: How to connect your strategy to your operations

SME Strategy

Words: 1063. Reading time: 5 mins. Strategic planning Leadership implementation operational planning strategy implementation

Celebrating American Business Women’s Day: Lori the Secret Superstar

Sandler Training

Today, September 22, we celebrate American Business Women’s Day, a day set aside to honor the accomplishments of business women across the nation. Here is a powerful true story from Lorraine Ferguson’s book The Unapologetic Saleswoman that illuminates: distinguishing role from identity.


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Delivering Service Excellence to Your Customers: 5 Steps

Engage Selling

When it comes to delivering service excellence to your customers, there are five actionable steps you can take today! There are two kinds of businesses in today’s marketplace. There are … Read More.

Delight Travelers with Personalized, Omnichannel Experiences

Customer Think

For many vacationers, the ideal destination is anywhere that offers an opportunity to “get away from it all,” code for escaping the daily drumbeat of emails, meetings, calls, and being tethered to a device.

The 2023 Supply Chain Crystal Ball: Challenges and Solutions

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? In this webinar, you’ll gain actionable insights from Olivia Montgomery as she walks us through Capterra’s extensive research on how businesses - notably small and midsize businesses - are addressing supply chain challenges in 2023.

Fly’s Friday Five: How Sellers Can Move Stalled Deals

Brooks Group

I’m excited to be talking with you about stalled deals. Yes, I know that’s exciting. But it’s a topic that has come up in almost every conversation I’ve had over the last two weeks.

How to Use Instagram Hashtags for the Best Results

Customer Think

Instagram is one of the most powerful marketing platforms that can help you grow your business and earn massive profit from it. This, however, is possible only when you know how to use the platform effectively to increase your ROI.

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How to Design a Customer Experience Survey

Customer Think

You have high hopes that every customer leaves your shop or your site feeling so thrilled with their experience that they can’t wait to come back and buy more or, better yet, convert all their friends to loyal customers too.

Sep 23 – Customer Success Jobs


Role: Customer Success Director (Remote) Location: Remote, United States Organization: As a Customer Success Director, you will develop your team through motivation, counseling, and product knowledge education. Develop and implement repeatable processes for customer management. Track, manage, and improve customer health scores to improve customer retention. Improve the processes to coordinate with technical support and services team to drive overall customer health.

Do B2B Better Excerpt #1: Roxie Strohmenger

Customer Think

Being a Change Maker requires a different way of thinking, so it’s helpful to have guides to show you the way. In my new book, Do B2B Better, which comes out next month on CX Day, I provide deep dives into numerous real-world customer experience progra.

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Improving Customer Health Score: An Essential Guide for Customer Success Teams


Customers in the contemporary age are becoming increasingly conscious of the variety of experiences they need before purchasing. To raise your customer health score, you must view customer health as a logical, well-thought-out problem.

Intent Signal Data 101

Intent signal data helps B2B marketers engage with buyers sooner in the sales cycle. But there are many confusing terms used to describe intent data. Read this infographic to better understand three common areas of confusion.

We Shouldn’t Be Surprised By “Quiet Quitting”

Customer Think

“Quiet quitting” isn’t so quiet anymore. It, also, isn’t that new. We’ve seen and, too often, ignored the signs of this phenomena for years. All we have to do is look at data on employee engagement, tenure/attrition, employee satisfaction.

Improving Customer Health Score: An Essential Guide for Customer Success Teams


Customers in the contemporary age are becoming increasingly conscious of the variety of experiences they need before purchasing. To raise your customer health score, you must view customer health as a logical, well-thought-out problem.

7 On-Demand Food Delivery Trends for the Coming Years

Customer Think

Before December 2019, I hardly remember when I used an on-demand food delivery app to place an online food order. Many creatures were not even aware of such solutions available on the market. However, the pandemic turned the tide and turned the course of On-Demand Food Delivery Businesses.

Channel, partner, and ecosystem tech is one of the hottest categories in martech today

Customer Think

Skip to content <desc/> <path id="Shape" d="M-787.4,568.7h-6.3l-2.4-2.4c7.9-8.7,12.6-20.5,12. Blog Editor's Pick Enterprise Technology


New Ways to Reach, Influence, and Close More Deals with Intent Data

Speaker: Ardath Albee, B2B Marketing Strategist and CEO of Marketing Interactions

Acting on intent data when applied to buyer context can be a game-changer for gaining attention by increasing relevance, which drives purposeful engagement toward purchase. But all intent data is not the same. In this webinar, learn the difference between interest and intent, and the best ways to use the right data.

Guys Aren’t Gender Neutral: the how and why of (un)biased communication

Customer Think

As someone who’s written about communication for decades, I’ve decided to say what it feels like day in, day out, to be at the wrong end of being a person in America. A female. This article offers my personal viewpoint of how our endemic gender communication biases affect me as a woman.

How Unified Customer Data Benefits More Than Just Marketing:

Customer Think

Aligning Sales, Marketing, and Customer Success Did you know that sales, marketing, and customer success should all access the same customer data? When these teams can work together effectively, it’s called a “unified customer view.”

5 Ways To Protect Customer Data for Online & Ecommerce Businesses

Customer Think

In early August, the popular customer management platform Twilio announced its employees were targeted with an SMS phishing scam, leading to unauthorized access to customer data. The cyberattack was carried out by sophisticated and coordinated threat actors and the investigation is still ongoing.

Sales Pipeline Radio, Episode 326: Q & A with Jonathan Spier @jonathanspier

Customer Think

By Matt Heinz, President of Heinz Marketing If you’re not already subscribed to Sales Pipeline Radio, or listening live every Thursday at 11:30 a.m Pacific on LinkedIn (also on demand) you can find the transcription and recording here on the blog every.

A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones – Interview with Jack Springman

Customer Think

Today’s interview is with Jack Springman, a former Associate Director of Optima Partners, customer experience provocateur and new author. After a year-long battle with cancer, Jack Springman passed away on Sept 8th 2022. This podcast was recorded in t.