Thu.Mar 30, 2023

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New Leadership Development Programme from the Managing Partners’ Forum – Consensus through Collaboration

Red Star Kim

I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms. Versions for divisional, functional and aspiring leaders are expected in 2024. I have supported Richard Chaplin at the Managing Partners’ Forum since June 2022 on the research, feasibility, design and development of the programme – and discussions with six amazing speaker

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Is ChatGPT the future of a contactless world?

Customer Think

The quality of customer service has been declining due to staff shortages and post-pandemic issues. Recently, Frontier airlines announced the elimination of all its call centers, and moving forward they will be implementing an app-only customer service model. Could this be a glimpse of the future?

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Account Planning Template

ProlifIQ

Account Planning Template for B2B Sales Teams You can steal the key account plan template we use with customers here. We’ll cover each part including: Business Overview Objectives & goals Relationship Mapping White Space (Expansion) Action Introduction: What is Account Planning? Strategic Account Planning is a strategic process sales teams use to increase the likelihood of winning, retaining, and growing critical accounts, to maximize the long-term revenue of an account.

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Today, How Does Informal Peer-To-Peer (Influencer) Communication Influence Brand Advocacy? 

Customer Think

Twenty years ago, in their seminal, powerful book The Influentials, authors Ed Keller and John Berry stated: “One American in ten tells the other nine how to vote, where to eat, and what to buy.” Keller and Berry identified these individuals as holding a huge amount of sway within the communities and audiences they reach.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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How to Drive Cost Optimization of Your Sales Organization

Force Management

As the external economic environment continues to shift, many organizations are looking for ways to optimize costs and make their sales force more efficient. One focus area has emerged as a key differentiator for those organizations who have been able to do more with less, accelerate revenue, and exceed their objectives during this economic time: alignment.

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You’re Not as Important as You Think You Are — 7 Ways to Get Prospects to Respond to Your Email

The Center for Sales Strategy

Email continues to be a very effective way to engage with prospects and clients. However, consider these facts ( Source ). In 2022 there were over 330 billion emails sent and received per day. That number is expected to be almost 350 billion per day in 2023 The average person sends and receives 121 business-related emails per day. Remember, that’s an average.

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How to Boost Your LinkedIn SSI Score?

LinkedFusion

How To Boost Your LinkedIn SSI Score? Are you tired of feeling invisible on LinkedIn? Are you looking for ways to enhance your company’s online presence and generate more leads on LinkedIn? If yes, look no further than your LinkedIn Social Selling Index (SSI) score. Your SSI score is a metric that measures your effectiveness in social selling on LinkedIn.

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Steps Along the Buying Decision Path

Customer Think

As sellers we are taught to find prospects with a need that matches our solution and then find creative, professional ways to pitch, present, entice, push, market, or somehow introduce our solution to enable them to understand how our solutions will fix their problem.

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How to Boost Your Company’s Linkedin SSI Score?

LinkedFusion

How To Boost Your Company’s LinkedIn SSI Score? Are you tired of feeling invisible on LinkedIn? Are you looking for ways to enhance your company’s online presence and generate more leads on LinkedIn? If yes, look no further than your LinkedIn Social Selling Index (SSI) score. Your SSI score is a metric that measures your effectiveness in social selling on LinkedIn.

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Four Ways the New Economic Environment is Changing Tech Sales

Customer Think

The new economic environment may seem daunting, but presents an opportunity for leaders to adapt and thrive. The ability to pivot quickly and make strategic adjustments is crucial for success.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How To Improve The Performance Of A Sales Team

Brooks Group

How To Improve The Performance Of A Sales Team If you have an underperforming sales team, it can be a real hindrance to your team and the company as a whole. You might find that you need more customers and revenue than you used to. If your company is new, you might be unable to make it a successful company because of the need for sales skills. Luckily, you can take some simple steps to improve your sales team’s performance.

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Why Message Routing Matters to Your SMS Campaign

Customer Think

With more than 6.5 billion users, SMS text messaging represents the largest platform to reach consumers. More than Facebook (2.9 billion), Instagram (1.4 billion), and TikTok (1 billion).

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Mergers and Acquisition Series Part 3: Pay Levels and Total Target Compensation

SalesGlobe

As the Mergers and Acquisitions series comes to a close, we will dive deeper into pay levels and total target compensation. Before making incentive compensation changes (plan design changes, alignment and pay levels) make sure you have your organization structure figured out and your coverage model well-defined. In the first part of our series on Mergers and Acquisitions, we talked about the importance of role definition and how roles that appear the same on the surface, when you really get down

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Under pressure – do you have time for your teams?

Mercuri International

In our series of three short blog posts, we’ll be taking a look at some of the key issues facing HR as they navigate the increasingly complex landscape of 2023. In our second, we take a look at the pressures facing HR – and how fresh thinking about the way we train may be part of the solution. A 2022 study by the UK’s Chartered Institute of Personnel and Development found that work stress is increasingly one of the main causes of absence, both short and long term, severely impacting busine

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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What Every CEO Needs to Understand About Status Quo Bias

Corporate Visions

Status Quo Bias can interfere with your ability as a CEO to make the best choices. Learn what Status Quo Bias is and what causes it, so you can ensure it doesn’t get in the way of making necessary changes.

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How To Develop a Training Program That Works For Your Organization

Strategic Planning and Management Insights

Leader's Digest #15

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5 unique lessons from top CX brand Glossier

Customer Think

March 27, 2023 Add to rss feed The story of the Glossi.

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Mar 30 – Customer Success Jobs

SmartKarrot

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. To design account strategies and build account plans, define growth objectives and the requirements to fulfil them, and support staff headcount requirements, collaborate with sales representatives, customer success representatives, and acc

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How can CRM be helpful in a Help Desk Centre?

Apptivo

1. What is a CRM? 2. How can CRM be helpful in a help desk center? 3. Summary Have you ever dealt with a help desk and felt as if you were going around in circles? It’s a common source of annoyance for many customers who seek assistance. But what if there was a way to make the process smooth and efficient? Customer Relationship Management (CRM), a tool that can make the process as simple as shooting fish in a barrel.

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Mar 30 – Customer Success Jobs

SmartKarrot

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. To design account strategies and build account plans, define growth objectives and the requirements to fulfil them, and support staff headcount requirements, collaborate with sales representatives, customer success representatives, and acc

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How Fast Email Data Goes Bad – And What to Do About it

Customer Think

Photo by Christian Velitchkov on Unsplash Almost one out of four email addresses become useless every single year – and in some industries, even more. To some people in business, that seems like no big deal. However, if you know about how email works, that statistic is startling.