Customer Think
MARCH 20, 2023
Introduction The United States outsourcing statistics show that American corporations routinely send customer service and IT jobs offshore, where they can get the same outcomes for a fraction of the cost. Outsourcing is assigning internal business functions, workflows, or processes to an external company (third-party contractors or vendors) to increase efficiency & productivity.
The Center for Sales Strategy
MARCH 20, 2023
The digital revolution has changed how businesses operate, and the sales industry is no exception. In order to stay ahead of the competition, companies must deploy the latest sales tech stack to maximize their opportunities. A comprehensive guide to leveraging sales tech stack can help companies identify the most suitable technology for their business and unlock bigger opportunities.
Zendesk
MARCH 20, 2023
The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like live-stream commerce). What does this mean for retailers? It’s no longer enough to offer great products.
Sales Readiness Group
MARCH 20, 2023
Many sales managers debate which is better — hiring for industry experience or hiring the “best athlete” (someone with limited industry experience and exceptional selling skills).
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.
Customer Think
MARCH 20, 2023
Customers spend their money on businesses that give them the value and attention they need. Satisfied customers are the cornerstone of repeat business, and one key to keep them coming back is maintaining regular communication. You’ve got to stay top of mind, and build that relationship.
Strategic Planning and Management Insights
MARCH 20, 2023
SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. Our strategic planning services offer guidance on how a strategic planning facilitator can provide support in constructing an effective strategic plan that ensures your strategy is communicated and implemented across your entire organization.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
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Customer Think
MARCH 20, 2023
Picture this: you’re at a cute new boutique and you’ve found the perfect gift for your best friend. You go to pay and it’s cash-only – and you don’t have cash. There’s an ATM just outside but it doesn’t look secure. So you put the gift back.
Zendesk
MARCH 20, 2023
The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like live-stream commerce). What does this mean for retailers? It’s no longer enough to offer great products.
Customer Think
MARCH 20, 2023
Do you enter conversations to listen for what will confirm your assumptions? Do you assume the responses to your questions provide an accurate representation of the full fact pattern – ‘good’ data – on which to base your follow-on questions?
Account Management Skills
MARCH 20, 2023
Welcome to Episode 83. On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. This is going to be particularly interesting for you if you’re working in an agency with a hybrid account management role, you’re doing both sides of the role currently, you might also be an agency owner who’s looking at splitting the roles out and not really sure exactly how each func
What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.
Customer Think
MARCH 20, 2023
For many Americans, spring break means taking a breather from the day-to-day. In fact, 73% of travelers say their spring travel plans are aimed at relaxing and avoiding stress. Regrettably, travel can often have the opposite effect. Research has also shown that 4 in 5 people view traveling as more stressful than going to work.
Insightly
MARCH 20, 2023
It’s easy to look at the pricing page of a CRM provider’s website and calculate a price per seat per month as. the cost of CRM. You’d think that simply multiplying the number of people who’ll need access to your CRM by that monthly per seat fee would be the end of the discussion. You’d be wrong. In fact, that monthly fee is just the beginning of the cost of a CRM.
Customer Think
MARCH 20, 2023
VUCA Defined In their 1985 book “Leaders -The Strategies for Taking Charge,” economists Warren Bennis and Burt Nanus coined the term VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). In the 1990s, VUCA was used as a US War College framework to.
Sales Outcomes
MARCH 20, 2023
If there’s friction within your company over who should manage current accounts – sales, operations, or service delivery – this post is for you. The success of customer-facing organizations depends on their ability to manage the customer experience effectively, from initial contact to delivery and beyond. While sales teams traditionally lead relationship management efforts, operations also play an essential role in customer growth and retention.
Advertiser: ZoomInfo
When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.
Customer Think
MARCH 20, 2023
A captivating brand story is essential for any business looking to make an impact and draw in customers. It enables you to capture the imagination of potential customers, helps your brand stand out from the competition, and creates a strong bond with current customers.
SmartKarrot
MARCH 20, 2023
Role: Sr. Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Along with the sales team, secure possibilities for customer renewal and growth.
Customer Think
MARCH 20, 2023
I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Guess what? It’s at an all-time low for the last 17 years. When you consider all the resources organizations and individua.
Customer Think
MARCH 20, 2023
Of all the beauty retail chains in the U.S., there may be just one that aims to be both Black-owned and serve as a marketplace exclusively for Black-owned brands. And it’s just now opening its flagship store, in Chicago, in April. It isn’t for lack of consumers.
Speaker: Joe Apfelbaum, CEO of Ajax Union
In this webinar, Joe Apfelbaum, CEO of Ajax Union and business strategist, will take you through the ABCs of intent data. You'll learn how to effectively use it to drive business results, with practical tips on how to leverage both company and contact intent data to maximize your marketing efforts. Whether you're a seasoned marketer or just getting started, this webinar is a must-attend for anyone looking to stay ahead in the ever-evolving world of digital marketing.
Customer Think
MARCH 20, 2023
The Technology Services Industry Association (TSIA), has released a co-authored report named ‘Leveraging the Power of the Gig Economy’ The report uncovers the key challenges, strategies and recommendations for leveraging the gig workforce while also capturing the real-world benefits and success stories. This is an interesting study for a number of reasons.
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