Mon.Mar 20, 2023

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Outsourcing Statistics & Reports in 2023

Customer Think

Introduction The United States outsourcing statistics show that American corporations routinely send customer service and IT jobs offshore, where they can get the same outcomes for a fraction of the cost. Outsourcing is assigning internal business functions, workflows, or processes to an external company (third-party contractors or vendors) to increase efficiency & productivity.

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Leveraging Sales Tech Stack to Unlock Bigger Opportunities

The Center for Sales Strategy

The digital revolution has changed how businesses operate, and the sales industry is no exception. In order to stay ahead of the competition, companies must deploy the latest sales tech stack to maximize their opportunities. A comprehensive guide to leveraging sales tech stack can help companies identify the most suitable technology for their business and unlock bigger opportunities.

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State of Retail CX 2023

Zendesk

The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like live-stream commerce). What does this mean for retailers? It’s no longer enough to offer great products.

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New Sales Hire: Industry Experience or “Best Athlete”?

Sales Readiness Group

Many sales managers debate which is better — hiring for industry experience or hiring the “best athlete” (someone with limited industry experience and exceptional selling skills).

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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5 Ways Texting Increases Customer Loyalty

Customer Think

Customers spend their money on businesses that give them the value and attention they need. Satisfied customers are the cornerstone of repeat business, and one key to keep them coming back is maintaining regular communication. You’ve got to stay top of mind, and build that relationship.

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Team Conflict: How to Manage a Disconnect Between Members of Your Leadership Team

Strategic Planning and Management Insights

SME Strategy is a strategy consulting firm that specializes in helping organizations align their teams and operations around a shared vision, mission, values, goals, and action plans. Our strategic planning services offer guidance on how a strategic planning facilitator can provide support in constructing an effective strategic plan that ensures your strategy is communicated and implemented across your entire organization.

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High Cart Abandonment? Rethink Your Checkout

Customer Think

Picture this: you’re at a cute new boutique and you’ve found the perfect gift for your best friend. You go to pay and it’s cash-only – and you don’t have cash. There’s an ATM just outside but it doesn’t look secure. So you put the gift back.

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State of Retail CX 2023

Zendesk

The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like live-stream commerce). What does this mean for retailers? It’s no longer enough to offer great products.

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Listening Biases: how influencers unwittingly restrict possibilities

Customer Think

Do you enter conversations to listen for what will confirm your assumptions? Do you assume the responses to your questions provide an accurate representation of the full fact pattern – ‘good’ data – on which to base your follow-on questions?

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How an AM and PM work together in a digital agency, with Kate Vines and Kiorhte Aghoghogbe

Account Management Skills

Welcome to Episode 83. On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. This is going to be particularly interesting for you if you’re working in an agency with a hybrid account management role, you’re doing both sides of the role currently, you might also be an agency owner who’s looking at splitting the roles out and not really sure exactly how each func

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Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

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How Airline CX Can Shine This Spring Break Season

Customer Think

For many Americans, spring break means taking a breather from the day-to-day. In fact, 73% of travelers say their spring travel plans are aimed at relaxing and avoiding stress. Regrettably, travel can often have the opposite effect. Research has also shown that 4 in 5 people view traveling as more stressful than going to work.

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Cost Of CRM: Get the details here

Insightly

It’s easy to look at the pricing page of a CRM provider’s website and calculate a price per seat per month as. the cost of CRM. You’d think that simply multiplying the number of people who’ll need access to your CRM by that monthly per seat fee would be the end of the discussion. You’d be wrong. In fact, that monthly fee is just the beginning of the cost of a CRM.

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What is VUCA & How do YOU Thrive in Volatile Times?

Customer Think

VUCA Defined In their 1985 book “Leaders -The Strategies for Taking Charge,” economists Warren Bennis and Burt Nanus coined the term VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). In the 1990s, VUCA was used as a US War College framework to.

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Should Sales or Operations Manage the Account?

Sales Outcomes

If there’s friction within your company over who should manage current accounts – sales, operations, or service delivery – this post is for you. The success of customer-facing organizations depends on their ability to manage the customer experience effectively, from initial contact to delivery and beyond. While sales teams traditionally lead relationship management efforts, operations also play an essential role in customer growth and retention.

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The B2B Sales Leader's Guide for Any Economic Environment

When economic headwinds pick up, sales leaders are the first to sound the alarm — and chart a new course. Longer sales cycles, larger buying committees, increased price pressure, and smaller teams can quickly combine to reduce your margin for error and increase the urgency to find a solution. To thrive in a challenging environment, sales teams need a rock-solid grasp of the fundamentals and the biggest force-multipliers they can get their hands on.

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The Keys to Crafting A Captivating Brand Story for your Business

Customer Think

A captivating brand story is essential for any business looking to make an impact and draw in customers. It enables you to capture the imagination of potential customers, helps your brand stand out from the competition, and creates a strong bond with current customers.

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Mar 20 – Customer Success Jobs 

SmartKarrot

Role: Sr. Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Along with the sales team, secure possibilities for customer renewal and growth.

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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Customer Think

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. Guess what? It’s at an all-time low for the last 17 years. When you consider all the resources organizations and individua.

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The Black Consumer And Retail’s CX Progress – Target, Ulta, Amazon And Others

Customer Think

Of all the beauty retail chains in the U.S., there may be just one that aims to be both Black-owned and serve as a marketplace exclusively for Black-owned brands. And it’s just now opening its flagship store, in Chicago, in April. It isn’t for lack of consumers.

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Mastering Intent Data: Understanding its Importance & Best Practices

Speaker: Joe Apfelbaum, CEO of Ajax Union

In this webinar, Joe Apfelbaum, CEO of Ajax Union and business strategist, will take you through the ABCs of intent data. You'll learn how to effectively use it to drive business results, with practical tips on how to leverage both company and contact intent data to maximize your marketing efforts. Whether you're a seasoned marketer or just getting started, this webinar is a must-attend for anyone looking to stay ahead in the ever-evolving world of digital marketing.

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TSIA Research Suggests That Gig Is The Future For Technical Support

Customer Think

The Technology Services Industry Association (TSIA), has released a co-authored report named ‘Leveraging the Power of the Gig Economy’ The report uncovers the key challenges, strategies and recommendations for leveraging the gig workforce while also capturing the real-world benefits and success stories. This is an interesting study for a number of reasons.

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