Strategic Account Management Association

FEBRUARY 3, 2023

Ask these discovery questions to train and elevate your SAMs to greatness. The post Strategic Account Manager Training: Begin with the End in Mind and Ask the Right Questions appeared first on Strategic Account Management Association.

Account Management 221

Account Management Management 221

Upland

FEBRUARY 3, 2023

Typically, there can be up to 10 individuals involved in a B2B sale. Called “buying groups”, the reality of these multiple person buying committees points to the growing complexity of B2B selling motions.

Account Strategy 195

Account Strategy Stakeholders B2B CRM 195

Customer Think

FEBRUARY 3, 2023

WordPress 6.1 Misha” was launched on November 1, 2022. This is the third major release in 2022, following WordPress 5.9 Josephine and WordPress 6.0 Arturo. The latest version presents several core modifications, bug fixes, and backport changes. The WordPress 6.1

111

111

Kainexus

FEBRUARY 3, 2023

One of the core goals of the Lean improvement methodology is the reduction of any material, effort, or expense that does not ultimately add value to the customer. Practitioners have identified seven distinct types of waste and developed specific techniques to combat them.

Organization 70

Organization 70

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ProlifIQ

FEBRUARY 3, 2023

Hitting Revenue Targets in 2023 2023 is here, with most companies starting fiscal years at the turn of the calendar year or February 1st. Perfect timing to get deep into how sales teams can approach hitting revenue numbers in 2023, with teams looking to consolidate technology and save cash.

Stakeholders 52

Stakeholders CRM Leadership Account Management 52

Customer Think

FEBRUARY 3, 2023

Last week, I spoke at the Furniture Marketing Group Symposium in Las Vegas. I talked about building a winning organization and fixing the experience from the inside-out. My focus was on deliberately designing a customer-centric culture, getting leaders.

Customer Experience 73

Customer Experience Organization Marketing Leadership 73

Customer Think

FEBRUARY 3, 2023

One of the most critical points in a successful customer relationship is the handoff and onboarding process between sales and customer success (CS). Many organizations don’t think enough about this transition, and as a result, the customer begins the relationship with a poor first impression.

Onboarding 62

Onboarding Customer Success Organization Sales 62

Zendesk

FEBRUARY 3, 2023

For both internal and external teams, collaborating on support issues can be slow and chaotic. Many teams struggle to stay in sync without creating too much noise in their Slack environment.

Customer Success 52

Customer Success Management Organization Sales 52

Customer Think

FEBRUARY 3, 2023

If you want your CX efforts to be taken seriously at budget time, in the C-Suite, or the Boardroom, you must be able to quantify in some way the value of improving the customer experience for your company. This is non-negotiable.

Negotiation 62

Negotiation Customer Experience 62