Sales Readiness Group
SEPTEMBER 17, 2021
Many companies are wrestling with the question about what their future work environment looks like as they emerge from COVID-19 restrictions. Preferences are mixed, but many employees want to keep working from home at least part of the time.
Customer Think
SEPTEMBER 17, 2021
People like helping people. The work of customer service—brightening someone’s day, solving a problem they’re facing, connecting them with the information they need—can be its own reward. It just feels good. The challenges of the last 18 months haven’t altered that fundamental truth, but they have complicated the customer service equation: • 24/7 omnichannel customer […].
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The Center for Sales Strategy
SEPTEMBER 17, 2021
- MOTIVATION -. "Don't worry about failure. You only have to be right once.". - Drew Houston. - AROUND THE WEB -. > Does Your Sales Team Have Enough Pipeline to Make Quota? – Selling Power. Sales managers, there’s no way to sugar coat this: Most B2B sales leaders (69%) reported that their teams did not have enough pipeline to hit quota. Don’t get me wrong — I realize that sales managers have the hardest job in our profession: Revenue executives have an insatiable appetite for data; HR demands
Customer Think
SEPTEMBER 17, 2021
In 1965, Intel Co-Founder Gordon Moore famously said, “The number of transistors in a microchip doubles about every two years though the cost of computers is halved.” Now dubbed “Moore’s Law,” the statement has been applied broadly to describe the rapid pace of change in technology. Nowhere is the spirit of Moore’s Law more applicable […].
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Zendesk
SEPTEMBER 17, 2021
A lot goes into delivering a great customer experience (CX), but it can be hard to know where to make the most strategic investments. To help businesses make good, data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success. The findings for midsize and enterprise companies based in the Asia Pacific (APAC) region are summarized in this report: The State of CX Maturity among Midsize and Enterprise Companies: Research Shows Advancing CX Maturit
Customer Think
SEPTEMBER 17, 2021
Before we dive into customer journey mapping tools, we must keep in mind that, by itself, journey mapping is not a customer experience product or service. A journey map is a visual representation of your end-to-end customer experience. Thin.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
SEPTEMBER 17, 2021
Who invests a database worth of intelligence into the price of a chocolate bar? Turns out, it could be more than half of all retailers. In 2020, 58% of top retailers said they planned to implement some form of AI pricing technology by the end of 2021, according to research conducted for Revionics, a pricing technology […].
Zendesk
SEPTEMBER 17, 2021
The pressure is on for companies to continuously optimize their customer experience (CX). Small businesses with fewer resources are no exception, but it can be difficult to know where to make those strategic investments. To help CX leaders at small- and mid-sized businesses (SMBs) identify where they stand and build a roadmap for the future, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success.
Customer Think
SEPTEMBER 17, 2021
Welcome to my second article in a series about assessing customer centricity in our global Customer Experience consultancy. All organizations are somewhere on a spectrum from Naïve to Natural, with Naïve being the least customer-centric and Natura.
Quip
SEPTEMBER 17, 2021
Last year, our team set out on a journey to make Salesforce available anywhere. We wanted to transform the way teams work together in the context of their customer data. Our mission was to help companies tap into their resilience, get back to growth, and collaborate seamlessly in a world where everyone's work situation was disrupted. But suddenly, "work from anywhere" was. everywhere.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
SEPTEMBER 17, 2021
For CX success, re-evaluate your purpose May I offer a modest suggestion about CX? Here it is: The purpose of Customer Experience as an endeavor (a department, a practice, a field of study, etc.).
ClearPoint Strategy
SEPTEMBER 17, 2021
If you’ve landed here, you probably already know the vital role that key performance indicators, or KPIs, play in meeting your company’s strategic goals. KPI software has a supporting—yet still significant—role in that it gives you the ability to manage, visualize, and analyze the KPI data you collect. Without the right software to make KPI data meaningful—and simplify the analysis and reporting processes—your performance management efforts are likely to go off the rails faster than you’d expect
Customer Think
SEPTEMBER 17, 2021
The content we use to engage B2B buyers must resonate and be relevant. Unfortunately, this is a challenge that marketers continue to struggle with. And that’s not surprising given the rate things change in today’s market landscape. However, sometimes w.
SmartKarrot
SEPTEMBER 17, 2021
Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Hire and develop the best possible account management team, including an initial target of 3+ US Account Managers/Analysts within the first 12 months.
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Customer Think
SEPTEMBER 17, 2021
Being in the pharmacy industry, it is essential to know the retail pharmacy business trends. Not just in pharmacy but in any industry, keeping up with the ongoing trends is a must. Why? As it will help you in shaping your business for future situations. Before Coronavirus hit the world with a pandemic, the retail […].
SmartKarrot
SEPTEMBER 17, 2021
Measuring customer experience is, perhaps, one of the most vital aspects of any business. And, it is even more important if you are a SaaS-based business. So the very first questio n that I would like to ask you is: Are you doing pretty well with your customer experience? Is there any scope for improvement? Do you use the right CX metrics to measure your customer experience?
Customer Think
SEPTEMBER 17, 2021
Every year, when the entries to the Stackie Awards flow in, I feel like the kid in A Christmas Story, excitedly opening up that present he’d be dreaming of. I am always delighted and inspired by the creative ways marketing teams visually represent thei.
Customer Think
SEPTEMBER 17, 2021
Sometimes I wonder if Gig CX is the right name for the kind of flexibility that we see when applying the gig economy to customer service processes. The gig economy is generally seen as a very flexible way to design and manage labor, but most of the time this is seen negatively because risk is […].
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Customer Think
SEPTEMBER 17, 2021
You’ve come up with some great ideas, and now you can’t wait to bring them to life and watch your sales soar. But for that to happen, your customers need to love it too. So how do you know if they feel the same way? You guessed it: Concept Testing. There is really no way […].
Customer Think
SEPTEMBER 17, 2021
I have to admit, and apologize to a few folks, I lost it in a meeting today. We were talking about an account strategy. The sales person wanted to meet with the top executives of a very large corporation. I’d been asked to help strategize this and help figure out how they attract the attention […].
Customer Think
SEPTEMBER 17, 2021
Selling online has transformed trade, allowing innumerable enterprises around the world to grow and thrive. E-commerce, on the other hand, opens the door to fraud. Unfortunately, online fraud and identity theft occur almost as regularly due to cunning crooks and poor consumer internet buying habits. Online transactions are always risky, but customers can take several […].
Customer Think
SEPTEMBER 17, 2021
A smartphone is such a revolutionary device and deeply impacts our lives; from bill payment to ordering stuff online, we can do anything with it. Now due to the evolution in technology, everything is within our reach. In terms of knowledge sharing works great as there are several e-learning solutions available on the iOS App Store […].
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.
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