Insightly

JUNE 22, 2021

Modern consumers are looking for value and solutions. If you don’t clearly present how your product or service solves specific customer needs, then marketing and selling your products will be a real challenge. . When it comes to technology solutions, or how to invest in technology, businesses often choose providers based on trust in the brand. But they are also looking for a fast time to value (TTV), i.e. how fast will a product or service solve their issue and help them gain a positive return o

Customer Success 86

Customer Success Onboarding Customer Experience Meetings 86

Zendesk

JUNE 22, 2021

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the past year, everything has changed about the way that larger firms do business. And while getting to the top is no easy task, staying there requires constant vigilance, a willingness to discard outdated tactics, and being at ease with the uncertainties that come with change.

Customer Experience 75

Customer Experience Management 75

The Center for Sales Strategy

JUNE 22, 2021

Our team spend hours a day talking about talent: How to recruit talent. How to hire talent. How to develop talent. There's no doubt that talent is the foundation for success in any path we choose! But talent alone is not enough; the fit has to be right, too. We encourage hiring managers to consider fit as carefully as they consider talent because talent is a strength only when the fit is right.

Sales 69

Sales Organization Management 69

Strategic Communications

JUNE 22, 2021

Video continues to be a popular and effective way to boost marketing efforts, especially with the emergence of video-first platforms such as TikTok. And, with the proliferation of do-it-yourself (DIY) video options, the demand for professionally produced, high-production-value video content no longer looms as the must-do priority it used to be. Today, marketers of all types and sizes—even those with very small budgets—can successfully use video to augment their marketing communication efforts.

Marketing 66

Marketing Media e-Learning Communication 66

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

ClearPoint Strategy

JUNE 22, 2021

Earlier this month, we had the pleasure of sitting down with two of our ClearPoint Community members during a virtual event as they shared their organization’s path to achieving buy-in for their strategic vision. As we’ve read in How To Make Strategy Everyone’s Job , strategic plans aren’t just for the strategy office or the leadership team and should not be sitting on a shelf collecting dust.

Government 52

Government Communication Software Software 52

Zendesk

JUNE 22, 2021

To be ready for whatever is around the corner, SMBs need to be responsive to shifting customer needs. That means being agile: designing teams, processes, and technology to meet those needs, not for one unusual year, but for every year and decade to come. Thankfully, most years aren’t pandemic years—but companies are wiser to the importance of building their agility muscles and keeping them strong over time.

Small Business 52

Small Business Customer Experience Meetings Management 52

QYMATIX

JUNE 22, 2021

Why is a legacy ERP becoming irrelevant in an AI era, and what can you do about it? Let’s face it. In a few years, we will lose the battle against the terminator. Even without the help of a computer scientist, a sales manager recognizes that the near future will bring considerable changes in his profession – triggered by artificial intelligence (AI).

Artificial Intelligence 52

Artificial Intelligence Sales Analytics B2B CRM 52

MDI Training

JUNE 22, 2021

What does the future of agile Leadership Development look like? MDI CEO Gunther Fürstberger has answers and shows you five helpful Characteristics. In the past, leadership development was mainly carried out in the classic mindset of project management. To achieve specific goals, a project team led by the Learning & Development department defined multi-modular development programs and educational catalogs.

Leadership 52

Leadership e-Learning Digital Transformation Innovation 52

Account Management Skills

JUNE 22, 2021

Episode 36 is all about personal branding. I spoke to experts in this area, Ryan O’Keeffe , and Steve Richards from Jago. They work with entrepreneurs, business leaders and employees and they’ve done a lot of work with agencies and agency owners particularly. They share some really powerful insights and tips, not only how personal branding works for agency owners, but also how it can benefit agency account managers.

Emotional Intelligence 52

Emotional Intelligence Account Management Banking Management 52

Strikedeck

JUNE 22, 2021

Zsuzsanna Ferenczi, in the second part of an interview with Vincent Manlapaz, discusses how a business can take customer success to the next level. The post Competitive Advantage with a New Perspective: How Does it Lead to Continued Customer Growth? In an Interview with Zsuzsanna Ferenczi, Co-Founder at Bunes & Ferenczi (Part 2) first appeared on Strikedeck | Customer Success Platform.

Customer Success 40

Customer Success Onboarding Customer Experience 40

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

ClearPoint Strategy

JUNE 22, 2021

Earlier this month, we had the pleasure of sitting down with two of our ClearPoint Community members during a virtual event as they shared their organization’s path to achieving buy-in for their strategic vision. As we’ve read in How To Make Strategy Everyone’s Job , strategic plans aren’t just for the strategy office or the leadership team and should not be sitting on a shelf collecting dust.

Government 40

Government Communication Software Software 40

SBI

JUNE 22, 2021

Remote Selling has become an important focus for every sales organization. Digital sales technologies, by default, are what enables remote selling. In this interview series, we ask executives at leading salestech companies to describe how their customers are leveraging technology, what metrics are now possible, and more. . Q: What are your customers doing to adapt to - or leverage - the trend towards distributed sales teams and remote selling?

Stakeholders 37

Stakeholders Decision-making Retail Digitalization 37

Strategic Account Management Association

JUNE 22, 2021

By Roshni Patel, Customer Success Manager, Royal Ambulance. Royal Ambulance is a California-based transportation company committed to connecting patients and providers in the healthcare continuum through transportation, technology and seamless experiences. We partnered with a medical insurance network in the San Francisco Bay Area focused on providing easier access to high-quality care with cost transparency.

Transportation 520

Transportation Insurance Healthcare Prioritization 520

Help Scout

JUNE 22, 2021

Your customer experience is the main differentiator between you and your competitors, and all of the customer service statistics back it up. Below, we’ve collected 111 key statistics exploring the relevance and importance of good customer service — and expanding on the cost and impacts of poor customer service. Rather than view these statistics in a vacuum, layer them over your own experiences and the services you are currently offering.

Media 129

Media Customer Experience Decision-making Prioritization 129

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle. Drive recurring revenue – by expediting post-sales placement, increasing renewal rates, and reducing customer churn.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

Nutshell

JUNE 22, 2021

Even if you have the best newsletter in the world , it won’t make a difference without high-quality CTAs. You work hard to craft awesome content for your growing list of email subscribers. But for some reason, they won’t click through to your blog posts and product offers. What gives? Well, there might be a problem with your CTAs…. Don’t worry, it happens to the best of us.

Marketing 62

Marketing Media CRM Communication 62

Zendesk

JUNE 22, 2021

Imagine you open your computer one morning to find a deluge of emails and phone calls, but you have no system in place for fielding them all. You may feel overwhelmed or stressed, and you might even start to doubt your capabilities. For HR team members, this situation isn’t out of the ordinary. They receive dozens of requests—if not more—from company employees each day.

Insurance 52

Insurance Onboarding Software Software 52

Arpedio

JUNE 22, 2021

careers. Senior Salesforce Consultant for an Accelerating Consulting Business. Careers. Senior Salesforce Consultant for an Accelerating Consulting Business. ? Back to careers. Do you want to be part of the next big Salesforce Partner in Europe? Do you have an incredible appetite for digitizing BtB processes? We are right now looking for a Senior Salesforce Consultant eager to be part of an amazing growth adventure in the Salesforce Consulting community.

Digital Transformation 52

Digital Transformation B2B Account Management Innovation 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

SmartKarrot

JUNE 22, 2021

Did you know that our brains can maintain steady relationships with approximately 150 people- after that, we struggle to form stable bonds with them? This applies when we set out to manage customers. When the customer count is low, it is easy to know them, their needs, motivations, solutions and more. As the number of customers grow, you find it tough to understand them.

Customer Success 17

Customer Success Stakeholders Finance Communication 17