Deep Insight

OCTOBER 21, 2022

Get Uncomfortable: Relationship Advice From A B2B Customer Experience Company. October 21, 2022. By. Shane O Regan. The phrase, “Get closer than ever to your customers” is famously attributed to Steve Jobs. This often-repeated mantra remains a key principle of CX in both Consumer and B2B companies. The benefits of being close to your customers are enormous, yet why do so many B2B companies struggle to do it?

Customer Experience 59

Customer Experience B2B Remote Working Communication 59

Showpad

OCTOBER 21, 2022

Summer is officially over. And in many parts of the world, temperatures are starting to drop. That can only mean one thing: Showpad’s TRANSFORM 22, the world’s largest sales enablement event, is just around the corner. TRANSFORM 22 is coming! On November 8, over 1,000 sales, marketing, and enablement professionals worldwide will gather (virtually) for inspiring keynotes, informative breakouts, and networking sessions.

Digitalization 52

Digitalization Communication Marketing Organization 52

SmartKarrot

OCTOBER 21, 2022

Role: Director, Customer Success Location: Foster City, CA, US Organization: PTC As a Director of Customer Success, you will recruit and retain top industry and customer success talent. Act as a thought leader within the customer community. Develop and manage customer portfolio dashboards and report key health measures. Interact with Sales, Product, Engineering, Support, Services, Finance and Executive teams to drive positive change on behalf of the customers.

Customer Success 19

Customer Success Brainstorming Finance Customer Experience 19

Upland

OCTOBER 21, 2022

Account planning has never been so necessary – or so challenging – to get right. When used effectively, account planning benefits businesses by delivering more revenue, happier customers, and more effective sales teams. . But what exactly is account planning, and why is it so important in 2023? . In this definitive guide to account planning, we’ve compiled everything you need in order to understand the importance of account planning, what it is, and why a complete mindset shift is critical

Account Planning 195

Account Planning Leadership Software Software 195

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

ReviewTrackers

OCTOBER 21, 2022

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PandaDoc

OCTOBER 21, 2022

Overcoming objections is a crucial part of the sales process — as is being able to gracefully end the conversation if the prospect’s “no” is definitive. Often, objections stem from either a primary reaction of not wanting to commit (indecisiveness), not trusting the salesperson (lack of trust), or not being offered the right option (product mismatch) — rather than a hard “no.”.

Negotiation 52

Negotiation e-Learning Facilitation Decision-making 52