Tue.Jan 12, 2021

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A Sales Manager's Guide to Coaching Reps that Seem Uncoachable

Hubspot Sales

Legendary college basketball coach Bobby Knight once said, “To be as good as it can be, a team has to buy into what you — as the coach — are doing. They have to feel you’re a part of them and they’re a part of you.”. It's a powerful sentiment that provides some sage advice for coaches working across virtually all sports, fields, and occupations. But when it comes to sales, some managers might have trouble delivering on it — often through no fault of their own.

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2021 Tech Trends: Why the Human Touch Needs to be Felt Digitally

NG Data

2020 has accelerated digital adoption across all populations – we are all more reliant on our apps, phones, and browsers in everything from buying our groceries to purchasing cars, or even accepting new mortgages. Across the board, companies have accepted that their data must be more accessible and connected in order to differentiate their services and make authentic connections with their.

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Revolutionize the Selling Process with Partnership Technology

CoSell

Selling is a constantly evolving field. Partnership technology gives you a clear competitive advantage to know more about your customers and prospects. With all the new advances in technology and software, we can work more efficiently than ever before. We can streamline sales techniques, and transform the selling process in ways our predecessors never could have envisioned.

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How To Improve Strategic Planning

Aepiphanni

2020 has ended and more people are glad it’s finally over. We all know that the flip of the calendar page from December to January is not going to change anything immediately. For most people, it is a psychological release of whatever challenges happened the previous year and an opportunity to step into the chance of a much better year. In the business world, January either triggers the start of a.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Improve Sales Performance via Virtual In-Field Coaching

The Center for Sales Strategy

"I see the value in spending time with my sellers in the field coaching them, but I just don't have the time.". We’ve heard this a lot from sales managers over the years, pre-COVID and during COVID. Finding time to watch sellers in the field is a challenge to time-starved managers. The average time to coach a seller on a typical 30-minute, face-to-face appointment is actually around two hours when you factor in things like travel time to and from an appointment.

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Four New Sales Habits for 2021

Revenue Storm

When reaching out to friends and colleagues in the new year, there is a familiar feeling permeating amongst all of them – “…thank goodness 2020 is over and let’s hope 2021 is better!”. We all know hope is not a strategy. How many times has your boss said that? So, I thought we could look at 2020 and consider four practical sales habits we, as sales professionals, could implement in 2021 to take ownership of and accelerate our path to success. 1.

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Know Your Initial Reason for Entering into a Partnership

Peter Simoons

Tip 1: Know Your Initial Reason to Partner. When you form a close and personal relationship with someone, either a marriage or a long-term relationship, do you take the time to think of the benefits you will receive when you enter that relationship, or are the words “I love you” reason enough for you? Many long-term relationships and marriages do succeed because the people involved love each other.

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How Two Companies Use Showpad for Remote Onboarding

Showpad

Remote onboarding isn’t easy. Typically, onboarding has always consisted of an in-person welcome on your first day, face-to-face interaction with your manager and setting up/learning relevant technology. But what happens when the majority of the world has to transition to remote work for the foreseeable future? Companies around the world are majorly shifting their approach to onboarding to accommodate new remote hires and, in the process, are realizing that that their onboarding program could us

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Closing the Sales and CS Training and Development Gap – Part 2

Strikedeck

Sarah talks about how investing more in the area of your company that is influencing the most growth will grow you business more productively - Part 2.

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Virtual Learning

Brightbridge Consulting

At ‘Brightbridge’, we are heavily engaged with several projects which will ‘concentrate’ minds and efforts for the next few months. Two programmes are particularly significant. One is, developing 12 modules for a leading animal pharmaceutical organisation called Vetoquinol. Vetoquinol develop, manufacture and market veterinary medicines and non-medicinal products.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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What Is Cost of Goods Sold (COGS) for SaaS? Where Does Customer Success Fit?

SmartKarrot

For any business to sustain and scale, it has to know and work around its profit margin. While different industries have different profit margins, knowing the cost of goods sold (COGS) is a common deciding factor in all to calculate those margins. And when it comes to the software industry, SaaS COGS is comparatively one of the least ones, leaving a large scope for lucrative profit margin.

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16 customer service tips for 2021 and beyond, backed by customer service Champions

Zendesk

Whether you’re running a small business or a global corporation, providing good customer service can mean the difference between success and failure. And customer expectations are only continuing to rise. The good news is that support leaders seeking to meet those demands can take advantage of a wealth of customer service tips from the experts. The best of those customer service tips stem not from guesswork but from carefully-crafted studies that define good support.

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Jan 12 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Remote, Denver, CO, US Organization: Healthgrades As a Customer Success Director, you will develop the strategies needed to help clients make an informed decision through a consultative sales approach. Build relationships and establish rapport with key decision-makers including Marketing, Population Health, IT, Strategy, Clinical and C-Suite members within assigned client base.

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How To Improve Strategic Planning

Aepiphanni

2020 has ended and more people are glad it’s finally over. We all know that the flip of the calendar page from December to January is not going to change anything immediately. For most people, it is a psychological release of whatever challenges happened the previous year and an opportunity to step into the chance of a much better year. In the business world, January either triggers the start of a strategic planning process or the implementation of a plan which was finalized previously.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Customer Success in Healthcare Industry: Trends and Best Practices

SmartKarrot

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. These software’s are used for a myriad of purposes like secure management of clinical data, payment procedures and claims that ensure smooth functioning of health-care business.

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The 10 Biggest Myths of Customer Experience (CX) – Busted!

SmartKarrot

Customer experience is gaining traction as the new battlefield. Customers who come back for a pleasant experience are loyalists who are important to any company. The economy we live in is experience dominates. All market changes are now driven by experiences and customer experience leaders are now leading the markets. AI is revolutionising how the customer interacts with the brand.