Mon.Jan 10, 2022

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How to Kick-Start Digital Transformation in Business?

Customer Think

“Digital transformation isn’t about tech for tech’s sake – it’s about using technology to achieve business goals.” – Teresa Torres Do you know? 87% of organizations claim to have profitable results after implementing digitization in business. Indeed this digitization has proved to be a boon for businesses. With the immediate business shut down in the […].

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Learning and Development Lessons from the Pandemic

The Center for Sales Strategy

The pandemic has brought about numerous changes in the way we work and interact within our organizations, and it has also affected the way we develop, deliver, and assess employee training. There has long been a push to incorporate more technology into training programs and the last two years have acted as the accelerant needed to push learning and development to new levels.

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Does “Below the Fold” Content Get Read?

Customer Think

It’s a fact, content below the fold gets less attention. That’s why a best practice in content marketing is to place your best content above the fold. As a marketer, it’s crucial to think about what it takes to ensure that your content gets read, absorbed, and shared by readers across the Internet. When it […].

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Customer-centric Segmentation

Flevy

Rising competition and introduction of new ways of capturing large amounts of customer data has necessitated advancement in capabilities of organizations to foresee and fulfill customer needs and wants. Ever more B2C concerns are going all-out to Design Customer-centric organizations. Organizations pursuing Customer-centricity depend on some type of Market Segmentation.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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“Did I Do My Best To….”

Customer Think

I’m a big fan of Marshall Goldsmith. One of the methods he uses to help people continuously improve is his set of questions, usually phrased, “Did I do my best to… ” I’ve been using this approach, daily, for about 4 years. Each day, I rate myself on about 22 questions. some as [.]. The post “Did I Do My Best To… ” first appeared on Partners in EXCELLENCE Blog -- Making A Difference.

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Planview PSA: Building the Future of Connected Services

Planview

At Planview, we have two great products that meet the varying needs of Professional Services organizations—whether it be products for Professional Services companies, professional services groups embedded in product companies, or those providing Managed Services. Our range of capabilities covers the entire services lifecycle ranging from Opportunity to Delivery to Billing and Revenue Recognition.

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What is the Next Best Thing in Consulting in 2022?

Aepiphanni

Gone are the days of word-of-mouth-only and other traditional forms of marketing. Advancing technology necessitates changes in the way business owners approach marketing strategy consulting. Digital integration is on track to become this year’s next biggest trend in consulting, with companies seeking to integrate more digital platforms into their marketing strategies like never before.

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Difference between Gross Revenue Retention and Net Revenue Retention

Customer Think

In the SaaS industry, Customer Retention is the lifeblood of any business. The metric is critical as many venture capitalists look at it and decide whether to fund the business or not. Such an important one, isn’t it? Yes, but why? It is because the new customer pays only around 10-15% of the potential revenue […].

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Tips for Transitioning into a New Leadership Role w/Richard Black, Superfly President Ep#141

Strategic Planning and Management Insights

SME Strategy is a strategy consulting company that specializes in aligning teams around their vision, mission, values, goals and action plans. Learn more about how we can help align your team with our strategic planning and implementation services.

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Coaching – the critical sales management skill?

Customer Think

This article was first published in the latest edition (issue 8.1 - January 2022) of the International Journal of Sales Transformation. To learn more about this excellent publication, follow the link at the bottom of this article.Successful sales.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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The Art of Delivering Great Customer Experience on a Budget

SmartKarrot

No business can ever survive without providing a positive customer experience. But what happens when you have a limited budget due to poor sales, increased expenses, etc. The first thing that businesses try to tighten their purse strings on during such situations is marketing and customer experience. However, customer experience delivery needs to be a top priority for businesses to improve in this competitive business landscape.

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2022: A Year of Transition and Opportunity for Retail Brands

Customer Think

“Tumultuous” is one way to describe the state of the world over the past couple of years. Yet necessity is the mother of invention, and retailers have certainly been compelled to be inventive in the COVID era. Online shopping has flourished and become more advanced in many ways, while shoppers have grown more savvy about […].

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A CSM’s Guide to Customer Success Stories

SmartKarrot

Everyone loves a good story with a happy ending. That’s why as a customer success manager, your best achievement could be the list of customer success stories you’ve managed to compile. Ever since the art of selling turned on its head and headed the digital way, storytelling is considered a powerful tool in the salesperson’s kitty. A good story sells your stuff, sells more, and sells at a higher price.

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Potentially, How Will The Future Of Work And ‘The Great Resignation’ Impact Customer Experience?

Customer Think

What makes this question so profound, and so pivotal, in both employee experience and customer experience optimization today is that every aspect of value delivery is at play. Further, it should be understood that all stakeholders are keenly aware of when humanity and purpose are being practiced and ‘lived’ by an organization and when there […].

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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Recurring Payments: What Are They and How to Accept Them

Hubspot Sales

Solutions that make the lives of your employees and customers easier are the best — who wouldn't want to increase productivity and delight more customers at the same time? An example of one of these solutions is recurring payments. In this article, we'll cover the definition of recurring payments, how they work, and which tools exist to help you manage and accept them.

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Why are salespeople spending so much time working, but not selling?

Customer Think

When you hear the term “salesperson,” what do you picture? A well-dressed jetsetter on her way to close a major deal? A grinning car salesman pressuring you to buy a clunker? No matter what type of salesperson just popped into your head, you’re imagining them doing one crucial thing: selling. At Dooly, we recently surveyed […].

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Jan 10 – Customer Success Jobs

SmartKarrot

Role: Customer Success Director Location: Austin, TX, US (On-site) Organization: Cognite As a Customer Success Director, you will be responsible for managing the relationship with Cognite customers. Developing a trusted advisor relationship with key stakeholders and executive sponsors. Ensuring all Cognite activities are closely aligned with the customer’s business case and business strategy, allowing them to realize the full potential of Cognite’s products.