Tue.Sep 14, 2021

The Ultimate Guide to Small Business Customer Service

Help Scout

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. That’s not to say they can’t provide a top-notch experience — they absolutely can. They just need to be a little more focused with their efforts.

16 cold calling scripts & what you can learn from them

Zendesk

Contrary to what you might expect, potential clients are often receptive to cold calls. A study by Rain Group found that 82% of buyers are open to booking meetings when sales reps reach out. Nevertheless, cold-calling and discovery calls can be terrifying for many sales reps.

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The Power of Pause

Revenue Storm

With the world’s expectations for being dialed in 24/7, speed and responsiveness are of the essence. Sometimes to get the best outcome, particularly in the heat of a deal, it’s ok to hit a brief pause. This is counter-intuitive to today’s expectations and though seemingly simple, is often overlooked.

Recruitment Trends Shaping the Future

The Center for Sales Strategy

Most companies scale back recruiting in response to a financial crisis. Did you know that but 1 of the 3 most effective responses is to hire top performers from the competition?

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Essential Guide to Sales Engagement – Overcome the Challenges of Remote Selling

Sales Engagement leverages process, tools, and training to align your efforts to your buyer’s journey and exceed their expectations. See how to equip sellers to effectively prospect, create meaningful connections and manage a sales cycle from beginning to closed-won! Download the guide today!

Quality Assurance vs. Quality Control: Five Differences

Kainexus

People often use the terms quality assurance and quality control interchangeably. However, although they are similar, there are essential differences between the two ideas. Each is a piece of the quality management puzzle.

What Is A Project Dashboard? A Definition + Examples

ClearPoint Strategy

While project managers used to be part of a specialized office focused on scheduling and executing technical projects, the world has changed—project managers are everywhere now.

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Top 5 Essential Factors That Affect Work Performance

CMOE

Work performance is directly linked to a variety of workplace factors. If something’s amiss, it can have dramatic consequences for attitudes, efficiencies, and productivity. The good news is that leaders can (and should) manage workplace factors, so they work for employees, not against them.

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe

Zendesk

A lot goes into delivering a great customer experience (CX), but it can be hard to know where to make the most strategic investments. To help businesses make good, data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success.

What is The Attendee Experience & How to Center Your Virtual Event Around it

Customer Think

Over the past couple of years, we’ve seen the advent of virtual events and after making their mark, they’ve shown us they are here to stay.

Why Your Company, Product, or Service Name Doesn’t Really Matter

Strategic Communications

Throughout my career, I’ve been involved in numerous naming and branding initiatives and am always struck by not only the intrinsic challenges of getting a group of people to agree on a particular name/brand for a company, product, or service—but also by the enormous amount of angst and emotion that becomes part of the process.

The Definitive Guide to Remote Sales Coaching

Have you struggled to onboard, train, and provide continuous learning opportunities to your salespeople due to the abrupt shift to remote work? If so, you’re not alone. Sellers are relying on virtual selling more than ever. With in-person sessions no longer feasible, many organizations are looking for alternative methods to support their salespeople.

Quantcast Reveals Transformative Cookieless Innovations for the Quantcast Platform

Customer Think

Company Unveils AI Approach to Cookieless Future, Ara TopicMap, and Quantcast Connect for Publishers and Advertisers.

Top 10 Buyer Intent Data Tools for 2021

SmartKarrot

Buyer Intent Data tools help deliver a context when your customers are interfacing with a brand. In simpler words, buyer intent data tools research into the actual buyer journeys and delve into the signs of their purchase intents.

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Artificial intelligence: truth or myth?

QYMATIX

Statements about AI are very diverse. They reach from “new superpower” to “much noise about nothing” In this article, you will learn truths and myths according to AI. How much do you know about artificial intelligence (AI)?

Sep 14 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office.

The Ultimate Sales Coaching Guide

Sales coaching is a training format that allows the leaders in your organization to share their valuable experience with the rest of your sales teams. It’s an interactive approach to sales training where sellers get to practice what they’re taught and use information in real-life scenarios.