Help Scout

SEPTEMBER 14, 2021

With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. That’s not to say they can’t provide a top-notch experience — they absolutely can. They just need to be a little more focused with their efforts. In this guide, we cover some common topics surrounding small business customer service and provide some insights gained from our years of working in support — as well as insights from small business lea

Small Business 127

Small Business Energy and Utilities Decision-making Leadership 127

The Center for Sales Strategy

SEPTEMBER 14, 2021

Most companies scale back recruiting in response to a financial crisis. Did you know that but 1 of the 3 most effective responses is to hire top performers from the competition? Companies looking to hire the best talent should pay attention to these recruiting trends we’ve seen in 2021 and what it means for future years.

Sales 98

Sales 98

Zendesk

SEPTEMBER 14, 2021

Contrary to what you might expect, potential clients are often receptive to cold calls. A study by Rain Group found that 82% of buyers are open to booking meetings when sales reps reach out. Nevertheless, cold-calling and discovery calls can be terrifying for many sales reps. You’re trying to sell a new prospect on a product they know little or nothing about.

Software 97

Software Software Marketing Meetings 97

Revenue Storm

SEPTEMBER 14, 2021

With the world’s expectations for being dialed in 24/7, speed and responsiveness are of the essence. Sometimes to get the best outcome, particularly in the heat of a deal, it’s ok to hit a brief pause. This is counter-intuitive to today’s expectations and though seemingly simple, is often overlooked. Too often, we are consumed by the constant flood of email responses, sales meetings, action items, chats, and texts.

Procurement 78

Procurement Negotiation Stakeholders Meetings 78

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Kainexus

SEPTEMBER 14, 2021

People often use the terms quality assurance and quality control interchangeably. However, although they are similar, there are essential differences between the two ideas. Each is a piece of the quality management puzzle. While some quality assurance and quality control activities are related, the goals and tools of each are different.

Management 89

Management 89

Customer Think

SEPTEMBER 14, 2021

Over the past couple of years, we’ve seen the advent of virtual events and after making their mark, they’ve shown us they are here to stay. From online gigs to festivals and conferences, virtual events permeate every aspect of our working lives and transform our perception of what events now are. A big part of […].

Customer Experience 69

Customer Experience 69

Strategic Communications

SEPTEMBER 14, 2021

Throughout my career, I’ve been involved in numerous naming and branding initiatives and am always struck by not only the intrinsic challenges of getting a group of people to agree on a particular name/brand for a company, product, or service—but also by the enormous amount of angst and emotion that becomes part of the process. In truth, the process of coming up with a name—whether for a company, a product, a campaign, a department, or whatever is a process that is virtually destined to be

Publishing 52

Publishing Digitalization Communication B2B 52

Zendesk

SEPTEMBER 14, 2021

A lot goes into delivering a great customer experience (CX), but it can be hard to know where to make the most strategic investments. To help businesses make good, data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity and CX success. The findings for midsize and enterprise companies based in Europe and the United Kingdom are summarized in this report: The State of CX Maturity among Midsize and Enterprise Companies of Europe: Research Shows Advancing C

Decision-making 52

Decision-making Customer Experience 52

QYMATIX

SEPTEMBER 14, 2021

Statements about AI are very diverse. They reach from “new superpower” to “much noise about nothing” In this article, you will learn truths and myths according to AI. How much do you know about artificial intelligence (AI)? Can you tell what is a truth or myth concerning AI and machine learning? Test your knowledge here. As developers and distributors of AI-based predictive analytics software for B2B sales, we spend the whole day dealing with topics related to machine lea

Artificial Intelligence 52

Artificial Intelligence e-Learning Software Software 52

CMOE

SEPTEMBER 14, 2021

Work performance is directly linked to a variety of workplace factors. If something’s amiss, it can have dramatic consequences for attitudes, efficiencies, and productivity. The good news is that leaders can (and should) manage workplace factors, so they work for employees, not against them. Let’s talk about the workplace factors that can negatively affect work performance, which three measurement methods to use, and how to take the next step in helping your employees achieve their performance g

Internet 72

Internet Performance Review Leadership Software 72

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Performance Methods

SEPTEMBER 14, 2021

The post PMI Selected for SAMA’s Executive Symposium Series appeared first on Performance Methods, Inc.

60

60

Customer Think

SEPTEMBER 14, 2021

Company Unveils AI Approach to Cookieless Future, Ara TopicMap, and Quantcast Connect for Publishers and Advertisers.

Innovation 59

Innovation Advertising Publishing 59

SmartKarrot

SEPTEMBER 14, 2021

Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office. Ensure that Customer Success Managers understand the customers’ objectives and are delivering on them. Build and maintain executive relationships with the strategic customers.

Customer Success 18

Customer Success Investors Onboarding Customer Experience 18

ClearPoint Strategy

SEPTEMBER 14, 2021

While project managers used to be part of a specialized office focused on scheduling and executing technical projects, the world has changed—project managers are everywhere now. Projects are one of the keys to driving the execution of strategy, with PMI even saying that an organization is defined by its projects. Why? Because organizations have come to realize that projects (and their management) are essentially a strategic function.

Management 98

Management Organization Government Software 98

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

SmartKarrot

SEPTEMBER 14, 2021

Buyer Intent Data tools help deliver a context when your customers are interfacing with a brand. In simpler words, buyer intent data tools research into the actual buyer journeys and delve into the signs of their purchase intents. With a right tool you can, personalize website experiences for your online readers, target companies better and prioritize your inbound links like better before.

B2B 10

B2B Digitalization Decision-making Software 10