Tue.Sep 27, 2022

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How to take airline CX out of a holding pattern

Zendesk

After more than two long years of staying close to home due to the pandemic, Americans finally returned to the skies this summer. Almost 8.76 million people passed through TSA checkpoints over Labor Day weekend—the first holiday weekend to surpass pre-pandemic levels of airline travel. But it wasn’t all smooth sailing. Some even called the summer 2022 travel season “Hell.”.

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How to Improve Lead Management Outcomes

Sales Outcomes

Lead management is the process that unites marketing and sales efforts. Despite its importance, lead management often falls short. According to a report from The Economist Intelligence Unit, only 22% of B2B organizations feel they are effective at lead management. One of the reasons lead management efforts don’t produce the desired results is that leads may not be of good quality.

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B2B Digital Transformation in Sales: Facts & Trends

QYMATIX

Facts and trends about the B2B digital transformation. If you are leading a Business-to-Business manufacturer or distributor, you know it already: sales is currently experiencing a massive transformation across the globe. Advancement in artificial intelligence technologies of the last five years is providing manufacturing businesses and distributors with new exciting potential.

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Tweak Your Customer Success / Account Management Playbooks for the Enterprise Customers

SmartKarrot

Every company looks to retain its customers as much as possible. This calls for a highly effective and functioning customer success strategy that focuses on customers and their journeys. Customer success teams need to choose data-driven and intelligent strategies to ensure customers meet their goals. This includes ensuring automation, buyer-driven alerts, connected experiences, omnichannel experiences , and more find a place in the customer success strategy.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.