Thu.Mar 16, 2023

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Cultivate a cross-selling culture

Red Star Kim

We were joined by delegates from legal, accountancy and consultancy firms for PM Forum’s “Cross-selling and referrer management accelerator” workshop earlier in March. A summary of delegate discussion topics and poll results are shown below to add to the learning resources from the session.

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Understanding how cybersecurity is set to impact the retail industry

Customer Think

The retail industry is constantly evolving, and technology has played a significant role in this change. One of the most notable advancements in the retail industry is the use of digital signage.

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Coaching 2.0: How to Enable Sales Managers Through Technology

Force Management

For the modern sales organization, certain technologies are universal in the age of Sales 2.0. We rely on CRMs and continuous learning platforms to increase the efficiency of our sales force and drive organizational outcomes.

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How To Target Sales Superstars On LinkedIn

The Center for Sales Strategy

You are not alone if you think it is difficult to find talented job candidates. An employee study from LinkedIn says that 76% percent of hiring managers admit attracting the right job candidates is their greatest challenge. hiring salespeople

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Contact vs. Company Intent Signal Data

Intent signal data comes in two types: either companies or individuals signaling interest in products like yours. Which kind of data delivers more advantages to B2B marketers? It depends. Get this infographic to learn about the advantages of intent-based leads and how you can most effectively use both types of data.

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40 Account Executive Interview Questions to Prepare For

Hubspot Sales

Account executives work a fast-paced job that requires talent and discipline. They have to find sales opportunities, negotiate with customers, track multiple customers, and work to deliver on relevant KPIs every day.

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How UX Design Factors Impact SEO and Engagement Metrics

Customer Think

The entire World is currently shifting towards a complete digital transformation. This means that having a user-friendly and effective website design is essential. When developing a website, it is crucial to have a top-notch User Interface (UI) and SEO to keep customers engaged.

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The Loyalty Gap: The Difference Between Repeat Customers and Loyal Customers

Customer Think

Or, In a recent Shepard Letter, I discussed the Trust Gap, which is the difference between an organization’s belief that their customers trust them and the percentage of customers who actually do. I’ve covered different gap concepts in the past, and it. Blog Customer Loyalty

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Help desk metrics: how it works in improving your customer support?

Apptivo

As a customer every one of us has probably experienced a frustrating technical problem and wished for expert assistance at some point in our lives.

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Adding Support headcount is losing

Customer Think

Does adding headcount to Customer Support, Care, Success, or Service teams really demonstrate dedication to Customer Experience? Blog Customer Experience Editor's Pick Service and Support Think Tank

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35 LinkedIn Hacks to Use in 2023 (You Haven’t Heard All of These)

Hubspot Sales

LinkedIn isn’t the boring B2B platform that you might think it is. LinkedIn is a vibrant social media platform full of inspiring creators trying to connect with like-minded people, share their knowledge, and esteem their audience to success.

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Intent Signal Data 101

Intent signal data helps B2B marketers engage with buyers sooner in the sales cycle. But there are many confusing terms used to describe intent data. Read this infographic to better understand three common areas of confusion.

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Snowstorm & Weather Apps Explain Why 75% of Sales Forecasts are Wrong

Customer Think

As a Nor'Easter barreled across Central Massachusetts today, a few interesting storm-related happenings were analogous to some sales-related occurrences.

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Mar 16 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Austin, TX, United States (On-site) Organization: ShipperHQ As a VP of Customer Success, you’ll create and put into action ideas to boost client retention and decrease customer churn.

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Four Technology Solutions That Improve B2B Sales

Customer Think

With the rise of the software as a service industry, the B2B space has never been more active than it is today. Especially after the pandemic, businesses around the globe are searching for online tech solutions to add to their stack.

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Tags in Your Ticketing System: How, Why, and When to Use Them

Customer Think

In a world of social media, especially Instagram, I fear that we’ve fallen into a belief that more hashtags is better. Think about the last time you scrolled through the ‘gram and landed on a post that included a 100-character description followed by a. Blog Service and Support

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Aggregage Intent Signal Service

Aggregage Intent Signal Service helps your sales team reach more active buyers sooner. You’ll get names and contact information of specific in-market buyers plus all companies and job titles signaling intent for your product or service. Get the overview to learn more!

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The Role of Data Privacy and Security in Digital Onboarding

Customer Think

In today’s digitally-driven world, onboarding has become a critical process for organizations seeking to expand their customer base and stay competitive. The shift towards digital onboarding has made the process more convenient and efficient.

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Intelligent Appointment Scheduling Drives Customer Personalization

Customer Think

Customers today want and expect personalized experiences, especially when they leave the comfort of home for an in-store visit.

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Unlocking The Value of Cloud Technology In Education Sector

Customer Think

Global events like the Covid-19 pandemic have initiated a shift in attitudes and changed how more industries leverage cloud-based technologies. The education sector is one of the many industries reaping benefits from this change.