Fri.Dec 04, 2020

article thumbnail

3 Ways to Repel Your Clients

Engage Selling

As the pandemic continues, client retention is more important than ever before. Let’s discuss three ways you may be repelling your clients, so you can avoid this behavior and keep them! 1.

article thumbnail

5 types of web self service (and how to set them up)

Zendesk

We live in a world of one-click checkouts, next-day shipping, and many other forms of instant satisfaction. So, when it comes to customer service, web self service is no longer a trend — it’s an expectation. Sure, there will always be a time and a place for verbal interactions and hands-on support. But many times, the best way to serve your customer is to get out of the way.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Weekly Roundup: Sales Skills You Aren't Practicing, Fun Sales Meetings + More

The Center for Sales Strategy

- MOTIVATION -. "Leadership and learning are indispensable to each other.". -John F. Kennedy. - AROUND THE WEB -. > The Top 3 Sales Skills You Aren't Practicing – Mailshake. Every sales rep is constantly looking for ways to up their game. And while it’s often about employing some awesome new tech tool or learning the latest closing technique, you can get a lot more out of your prospects and clients simply by getting a ton more out of the basics.

article thumbnail

How to Succeed at Sandler Rule #48 – A Life Without Risk Is a Life Without Growth [PODCAST]

Sandler Training

David Mattson, President and CEO of Sandler Training and 6-time Author, talks about his Wall Street Journal and BusinessWeek best-selling book, The Sandler Rules: 49 Timeless Selling Principles and How to Apply Them. The post How to Succeed at Sandler Rule #48 – A Life Without Risk Is a Life Without Growth [PODCAST] appeared first on Sandler Training.

Sales 76
article thumbnail

2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

article thumbnail

Get Ready Now for the Future of Sales

Engage Selling

This year has been all about adapting quickly to unexpected events.

Sales 117
article thumbnail

How to Support Data-Driven Enablement

Showpad

Sales enablement represents specific tools, systems and practices that play essential roles in improving the sales process. The concept has risen in popularity within the business world at large over the course of the past decade or so. This time period coincides with the rise of data analytics and the belief that nearly all of an organization’s operations will be significantly improved if they are informed by insights that have been carefully harvested and meticulously analyzed.

More Trending

article thumbnail

5 sales process templates for building out your pipeline

Zendesk

You’ve set up pipeline stages in your sales CRM. Every rep on your team moves their leads through the same series of steps when managing their deals. So why are unqualified leads ending up in the discovery stage of your sales process? Why aren’t sales hitting their projected numbers? Most likely, it’s because you haven’t established clear criteria for moving leads from one stage to the next.

CRM 59
article thumbnail

3 Guidelines for Managing Disruption

Blue Canyon Partners

Next level technologies, marketplace demands, business consolidations, altered customer behaviors, supply chain interruptions and other disruptors influence many B2B business environments. These changes impact B2B suppliers in two different ways: On one hand , some disruptions enable unexpected and unwelcomed competitors to enter a market with aggressively priced offers.

article thumbnail

How sales managers use Zendesk Sell to boost their team’s performance

Zendesk

At the end of the day, sales managers are focused on one goal: Making sure their team hits its numbers. But without the right tools, it’s nearly impossible to guarantee that’ll happen. Tools like Zendesk Sell provide the pipeline visibility reps need to keep track of their leads. Customizable pipeline stages help managers standardize their sales processes across the business.

article thumbnail

3 Guidelines for Managing Disruption

Blue Canyon Partners

Next level technologies, marketplace demands, business consolidations, altered customer behaviors, supply chain interruptions and other disruptors influence many B2B business environments. These changes impact B2B suppliers in two different ways: On one hand , some disruptions enable unexpected and unwelcomed competitors to enter a market with aggressively priced offers.

article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Building a Customer Success Brand: From Service to Experience Focused

Strikedeck

Vincent Manlapaz, in an interview with Kyle Winward talks about how the evolution of consumer behavior has brought a new set of challenges for business leaders to stand out from competitors and why organizations should become an agent of experience than an agent of service.

article thumbnail

Dec 4 – Customer Success Jobs

SmartKarrot

Role: VP Customer Success Location: Salt Lake City, UT, US Organization: NICE inContact As a VP of Customer Success, you will be a senior leader in the matrix organization of Technical Success, working with Professional Services, Technical Support, and other customer-facing teams to ensure customer outcomes. Develop and Execute retention strategies and renewal processes that meet or exceed the stated retention targets.

article thumbnail

Close deals faster with sales process automation

Zendesk

Advancements in software have made the sales landscape more competitive than ever. Sales process automation, such as data enrichment, has made it easy for reps to find and connect with high-quality prospects. Lead-scoring software is helping boost sales productivity and efficiency, while email automation has made scalable, personalized sales outreach a reality.

Sales 98
article thumbnail

Customer Success ROI: How to Measure and Improve It

SmartKarrot

Any business function that you deploy towards your business goals must be measurable and generate returns. Before customer success was introduced, companies used to spend massive funds in acquiring the customers only to see them finally go. But as customer retention became a major goal for these companies, customer success ROI started paying off. Customers don’t leave your company until they stop getting value from your product.

article thumbnail

1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

article thumbnail

This European Company Proved Virtual Strategic Planning Sessions Actually Work

OnStrategyHQ

The Challenge: With a presence on three continents, a European-based client focused in decontamination services for the health care industry needed to establish an agile strategic plan with a consistent implementation system to maximize accountability and ownership. And it needed to be done exclusively in a remote facilitation and planning format. How We’re Helping The Team: We jumped in and facilitated their planning sessions virtually with participants across three continents to build a plan w

article thumbnail

Handling Holiday Customer Service: Top 10 Tips

SmartKarrot

Yay, it’s finally a holiday! It’s no surprise that holiday seasons call for more sales, more revenue, and more responsibility as well. With this responsibility, the chances of keeping up with stellar holiday customer service should not be shaken. A refreshing customer service experience paves the way for a new threshold. This in turn creates new hopes for company owners who compete for a client’s interest.