Mon.Mar 21, 2022

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Cold Call Or Sales Email? Data Shows Which To Use

The Center for Sales Strategy

Making a first impression with your potential clients is vital to getting ahead. When you make that cold contact, you want to ensure that they'll want to buy from you. A part of this is using the right method to reach out to your contacts. Which is better, cold calls or sales emails?

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Bridging the Coaching Gap

Sandler Training

Many sales leaders have a skill gap when it comes to coaching members of the sales team. Bridging that gap requires addressing a critical question. The post Bridging the Coaching Gap appeared first on Sandler Training.

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Lean for Knowledge Workers [Webinar Transcript]

Kainexus

Kim Moscarda, Director of Moscarda Solutions, recently joined us on the KaiNexus webinar with Mark Graban, Senior Advisor with KaiNexus. In this webinar, he shared some insights into the application of Lean methodologies in a knowledge worker environment. If you haven't had a chance to watch the webinar, you can access the webinar recording here. You can also read the webinar transcript below.

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Creating Amazing Customer Interactions: Insights and 10 Tips

Groove HQ

Customer interactions go far beyond support emails today. Learn the secrets to making the most of each one. The post Creating Amazing Customer Interactions: Insights and 10 Tips appeared first on Groove Blog.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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What is Kaizen? A Mindful System of Quality Improvement

Kainexus

We’ve written quite a bit about the definition of Kaizen , but today, I thought it would be an interesting challenge to reflect on how I would answer the question "What is Kaizen?" if my response could only be one word. "Improvement" sprang to mind, but improvement is what Kaizen achieves, not really what it is. Then, after thinking about the practice and tools of Kaizen, one word began to emerge.

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How to Build Customer Trust

Groove HQ

Wondering how to cultivate customer trust with your brand? We'll show you how. The post How to Build Customer Trust appeared first on Groove Blog.

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Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service

Groove HQ

Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand. The post Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service appeared first on Groove Blog.

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Creating Your Zoom (aka Elevator) Pitch

Strategic Communications

Elevator pitches have been a mainstay of business networking for decades. Initially named because they were likely to be delivered while riding in an elevator, requiring a short, pitchy and impactful statement for that brief span of time, today’s elevator pitches are just, if not more, likely to be delivered via Zoom. Zoom Pitches: Making an Impression Virtually.

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Creating Belonging & Psychological Safety at Work w/LaTonya Wilkins Ep#161

Strategic Planning and Management Insights

SME Strategy is a strategy consulting company that specializes in aligning teams around their vision, mission, values, goals and action plans. Learn more about how we can help align your team with our strategic planning and implementation services.

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Mar 21 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success, US Location: Austin, TX, US Organization: Miro As a VP of Customer Success, you will be responsible for a rapidly growing Customer Success team of 45+. Improve customer retention metrics (adoption, retention, engagement). Become a Miro product champion and use this knowledge to effectively guide customers towards their desired outcomes.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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What is the value chain? Value chain definition, model, and examples

Zendesk

Every executive in the world spends part of their day wondering how to make their products and services stand out while still turning a profit. That’s the dream of all businesses: create great products, and earn a lot of revenue. Though it’s easy to articulate, it’s not easy to accomplish. So what’s the secret ingredient—the difference between the companies that rise to the top and those that crash and burn?

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The ultimate guide to sales opportunity management

Zendesk

In the world of sales, nothing’s a done deal unless there’s a signature on the dotted line. Until then, every deal is just an opportunity. The word opportunity can have a positive or negative connotation, depending on your outlook. On one hand, it can mean something hasn’t happened yet, and there’s no certainty it will. On the other hand, it means there’s still a chance.