Customer Think

JANUARY 25, 2023

Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing more convenient and efficient ways for customers to interact with the organization. They can also free up human customer service agents by providing quick and accurate responses to customer inquiries and automating routine tasks, which reduces call center volume.

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Digital Transformation Digitalization Organization Artificial Intelligence 116

Kainexus

JANUARY 25, 2023

If our conversations with business leaders are any indication, the theme of 2023 is how to get more productivity out of existing resources. The uncertain economy and difficult labor market are forcing leaders to think creatively about increasing productivity this year. Fortunately, Lean business process management is ideally suited for this challenge.

Organization 80

Organization Management Marketing 80

Customer Think

JANUARY 25, 2023

While many companies use social media to engage audiences, email marketing still takes the top spot in maintaining regular connections with potential leads and customers. There is barely any person without an email address. So, collecting them is now easier than ever.

Marketing 106

Marketing Media Digitalization 106

Brooks Group

JANUARY 25, 2023

View this week's video Engagement Mindset Make sure your salespeople understand: their goal, when first engaging with a prospect, is to set the sales process in motion by turning a potential resistor into an avid listener. They don’t need to try and be liked, and they don’t need to go too far into their sales process too fast. There are three specific points they should aim to accomplish: Build Trust Trust is your prospect’s level of belief that your organization’s solutions are credible an

Emotional Intelligence 77

Emotional Intelligence Sales Training Decision-making Communication 77

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

JANUARY 25, 2023

One of the biggest news story this last Christmas season was the cascading effect of flights being cancelled by Southwest Airlines. According to their SEC filing, they had to cancel more than 16700 flights over the holiday period in December, costi.

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Sales Readiness Group

JANUARY 25, 2023

In these challenging economic times, sales professionals must meet with senior executives and C-Suite leaders who are empowered to make decisions and allocate budgets. When you consider that CXOs are participating in buying decisions 86% more often than they did just 3 years ago, not targeting them is simply not an option. Yet getting access has become exceptionally difficult as more and more stakeholders are now involved in B2B sales.

Decision-making 62

Decision-making Stakeholders B2B Meetings 62

Hubspot Sales

JANUARY 25, 2023

Entrepreneurship isn’t for the faint-hearted. Of course, the thrills of creating an effective business, working on your own terms, and enjoying financial freedom are rewarding. However, turning your idea into a profitable business is no simple task. There will be hurdles to overcome. However, depending on your business idea, it may take months or years to scale these challenges and reach the finish line.

Investors 62

Investors Profitability e-Learning Brainstorming 62

RAIN Group

JANUARY 25, 2023

When you invest in sales training, you’re committing time and resources with the distinct possibility of failure. From misaligned goals to lackluster adoption, there are many reasons why sales training doesn’t achieve desired results. Proper planning is a must for sales training that works. That means doing your research and finding an effective training provider to partner with and guide you through the process.

Sales Training 58

Sales Training Sales Decision-making Organization 58

Sales Management Plus -- SMP

JANUARY 25, 2023

A very important piece of the puzzle in your revenue plan is to leverage every insight you’ve gained to strengthen relationships with existing customers, giving them a greater sense of loyalty and encouraging more frequent purchases. Unfortunately, most distributors don’t have an effective way of engaging and reconnecting with buyers before or after sales.

Profitability 52

Profitability CRM Marketing Customer Experience 52

Arpedio

JANUARY 25, 2023

Successful Strategic Account Management ← Back to blog There’s no doubt about it: Strategic Account Management is the key to success in today's competitive market. With the right strategic approach, you can maximize your customer relationships, build long-term loyalty, and drive growth. But you need the right tools and processes to unlock the power of Strategic Account Management before you can watch your business soar.

Account Management 52

Account Management Management Account Planning Co-Creation 52

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

JANUARY 25, 2023

AI-Powered Pipeline Projections, Demand Generation Effectiveness and Lead Prioritization Features Help Align CMOs and CROs for Sales Success

Prioritization 59

Prioritization B2B Marketing Sales 59

Strategic Planning and Management Insights

JANUARY 25, 2023

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Customer Think

JANUARY 25, 2023

When I asked a clerk at Walmart during the pandemic if I needed to wear a mask to enter, he responded: “Do whatever you want. Frankly, they don’t pay me enough to care.

Management 52

Management 52

The Center for Sales Strategy

JANUARY 25, 2023

This season on Improving Sales Performance, we’re analyzing the findings from our latest Media Sales Report. With data collected from surveys conducted in Q4 of last year, the responses from sales managers and salespeople alike will help us chart a solid path forward through the media sales landscape. In each episode, Matt is joined by a rolling roster of outstanding experts from our team here at The Center for Sales Strategy.

Media 21

Media Sales Sales Management Management 21

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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

ReviewTrackers

JANUARY 25, 2023

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26

Sales Readiness Group

JANUARY 25, 2023

Research estimates that about 40% of all sales opportunities end with no decision. The harsh reality of this statistic is that sales professionals could be wasting up to 40% of their time chasing deals that don’t go anywhere. They are essentially pursuing deals where the business need isn’t clear or compelling enough, or there’s not enough urgency for the customer to act.

Sales 12

Sales Sales Leadership Leadership Management 12

SalesGlobe

JANUARY 25, 2023

Return on Sales Investment Mark Donnolo Welcome to The Rethink Sales Podcast. I’m Mark Donnolo. Michelle Seger And I’m Michelle Seger. And Mark, this podcast is going to be a really great one. We’re going to talk about something that we have been talking about for months and now is top of mind for the C-suite. Mark Donnolo Mm hmm. That’s right.

Supply Chain 10

Supply Chain Sales Remote Working Meetings 10