Strategic Account Management Association

AUGUST 6, 2021

By Shahaboddin Wahdatehagh, Sr. Director Global Account Management, Aramex. Aramex is a leading global provider of comprehensive logistics and transportation solutions, headquartered in Dubai and listed on the Dubai Financial Market. Aramex services include international and domestic express delivery, freight forwarding, integrated logistics and supply chain management, and e-commerce solutions.

Supply Chain 520

Supply Chain Logistics Co-Creation e-Learning 520

Customer Think

AUGUST 6, 2021

If you think your business doesn’t need a chatbot, think again. Chatbots have the power to streamline workflows and provide better service, making them a fit for every industry. They improve everyone’s experience—from employees to customers—by finding opportunities where tasks can be automated so that employees have more time to focus on the interpersonal aspects […].

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Engage Selling

AUGUST 6, 2021

“Follow every step of this bulletproof routine every day and you’re sure to become a high performer in sales.” That, my friend, is terrible advice. And yet that kind of guidance keeps getting spread around as though it’s the plain … Read More » The post You Must Own Your Profession first appeared on The Sales Leader.

Sales 123

Sales Sales Leadership Leadership 123

Customer Think

AUGUST 6, 2021

I love working with engineers (and any other technologists who think like one). I always have. Why? Because they’re logical. Straightforward. They hate BS. Which is why they have so much trouble making marketing work; they believe that they have to pra.

Digitalization 134

Digitalization Marketing 134

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

The Center for Sales Strategy

AUGUST 6, 2021

- MOTIVATION -. "Focus on being productive instead of busy.". - Tim Ferris. - AROUND THE WEB -. > 10 Effective Ways to Say "Looking Forward to Hearing from You" – HubSpot. Your sales process is only as strong as your communication skills. Prospects receive so much outreach from salespeople, it's important to keep your messaging fresh and eye-catching.

Sales 118

Sales Communication 118

Customer Think

AUGUST 6, 2021

There are a trillion reasons why online retailers have to pack each delivery box with something that captures the emotion of the moment. The trick is making those feelings good ones, by seeing what the shopper sees when that package arrives. Online retail sales are predicted to reach nearly $910 billion in 2021 – up 13.7% […].

Retail 133

Retail Sales 133

Customer Think

AUGUST 6, 2021

For years, technologies like Apple’s Siri, Amazon’s Alexa, and Microsoft’s Cortana have helped users search the internet, schedule meetings, and remember important dates. Artificial intelligence technology has permeated not only daily life, but also business. It is a generational shift in technology, a wave as big as the internet. For salespeople in particular, artificial intelligence […].

Artificial Intelligence 132

Artificial Intelligence Internet Meetings Sales 132

OnStrategyHQ

AUGUST 6, 2021

With Fall right around the corner, we decided to take a minute and reflect on the summer memories we all gathered this year. Each of us took a bit of R&R, recharging our batteries for the coming fall planning season. Here’s a quick wrap of our team’s favorite memories from Summer 2021! Connie: “We took a family family trip for my 50th birthday!

Marketing 105

Marketing 105

Customer Think

AUGUST 6, 2021

Walk into a badly managed warehouse and you’ll probably find shelves full of dusty products that have never been sold. This is called ‘dead stock’ and it’s a nightmare for online retailers. Accumulating dead stock will negatively impact the financial performance of the business and take up valuable space in the warehouse. Fortunately, this guide […].

Management 124

Management Retail 124

Zendesk

AUGUST 6, 2021

Though the pandemic isn’t fully behind us, we’ve entered a new phase wherein we’re reevaluating whether or not to continue masking and when to return to the office, and what protocols should be in place for the next academic year. There are a lot of choices that inform what our ‘next normal’ may look like—and we’re attempting to answer these questions in the wake of our collective trauma.

Healthcare 98

Healthcare Insurance Decision-making Leadership 98

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

AUGUST 6, 2021

No matter the size of your ecommerce operation, sometimes there are just too many things to do. You’re only human, after all. Times like these are why you need to consider automating some of your processes. It’s particularly important when you start to scale your business, as the bigger you are, the more tasks you’ll […].

eCommerce 122

eCommerce Digitalization Marketing 122

CMOE

AUGUST 6, 2021

High-functioning teams consist of individuals who achieve positive outcomes for their team and organization. These groups outperform other teams, going above and beyond to reach high-quality results. Team members demonstrate leadership and earn the trust of their colleagues. Low-functioning teams, on the other hand, are unstable, disorganized, and do the bare minimum.

Government 66

Government Emotional Intelligence Innovation Construction 66

Customer Think

AUGUST 6, 2021

This week I came across a new survey published by FlexJobs that revealed 48% of unemployed job seekers are frustrated in their job search because they are not finding the right jobs to apply to. That survey also showed that 47% are actively looking outside their current career to find employment, 85% are willing to […].

Publishing 115

Publishing 115

CMOE

AUGUST 6, 2021

It doesn’t really matter what stage of life we are in or what station we hold in an organization—we all have to change, evolve, and transform in order to contribute and make a difference over the long run. This means we need to be coached and be willing to coach. No one is perfect, of course, and we all have blind spots that are rarely illuminated unless a supportive coach steps up, points out opportunities for development, and lights the way forward.

Decision-making 59

Decision-making Organization 59

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Customer Think

AUGUST 6, 2021

Hefty interest in customization, expanding client expectations, the intricacy of the worldwide supply chain, and other numerous difficulties urge manufacturers to find reliable, new, and more creative approaches to endure in the race. While trying to acquire enrichment and reveal better manufacturing and supply chain operations approaches, businesses started focusing on adopting Internet of Things […].

Supply Chain 113

Supply Chain Manufacturing Internet 113

Vantage Partners

AUGUST 6, 2021

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Customer Think

AUGUST 6, 2021

Do you feel it? That rumbling beneath your feet? It’s a seismic tremor that’s changing the CX landscape. Back in December, I predicted 2021 would be The Year of CX Data. This summer we’re seeing that play out on an even grander scale than I expected. T.

Customer Experience 113

Customer Experience 113

SmartKarrot

AUGUST 6, 2021

Role: Customer Success Director – Remote Location: Los Angeles, CA, US Organization: Echobox As a Customer Success Director, you will empower customers to connect their goals and challenges with solutions in the platform while increasing usage and adoption rates. Monitor customers’ KPIs to drive the usage of the products. Help communicate customers’ needs to the Product team and help shape the product roadmap.

Customer Success 10

Customer Success Stakeholders Onboarding Account Management 10

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Customer Think

AUGUST 6, 2021

Having great eCommerce marketing strategies has become more critical than ever. Whether you have just started with your online store or you already have a good customer base, your business needs to stay updated with recent eCommerce trends to stand out. Launching an eCommerce website is an achievement in itself, and hence to maintain that, […].

eCommerce 111

eCommerce Marketing Digitalization 111

SmartKarrot

AUGUST 6, 2021

Customers tend to leave a business mostly because they think that the company does not care about its presence. A business relies on the money of a customer and this makes the customer skeptical whether companies prioritize revenue over customer experience. In fact, stats prove it. 68% of the customers leave a company because they believe that they are not valued.

Management 10

Management Decision-making Customer Success Finance 10

Customer Think

AUGUST 6, 2021

Size Doesn’t Make You Relevant. Understanding Does. When it comes to maintaining customer connections through a loyalty program, square footage and budgets don’t matter much. Old-time shopkeepers kept a running list of their customers’ favorite products and were able to make recommendations without anything close to the tools we have today.

Small Business 90

Small Business 90

SuperOffice

AUGUST 6, 2021

What is the single most important thing that all businesses crave? Stability? Profit? Growth? Market leadership? There’s no ONE right answer. All of them are important. But, none of them are possible without one thing – repeat customers. While acquiring more and more new customers may look like a sign of growth, those are your existing customers that are the main source of your income, the foundation for your stability and the promoters of your brand.

Digital Transformation 90

Digital Transformation Profitability Innovation Digitalization 90

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales

Customer Think

AUGUST 6, 2021

My friend, Orrin Broberg, wrote a great post: 5 Critical Sales Enablement Mistakes To Avoid. His first point was stunning in it’s simplicity, we fail to give sales people what they need. It’s a critical issue, we have to understand, at a deep level, what sales people need to perform at the highest levels [.]. The post Give Your Sales People What They Need!

Sales 80

Sales Sales Management Management Sales Technology 80

PandaDoc

AUGUST 6, 2021

When you’re sending digital documents, capturing a valid e-signature can be critical to your business’s success. Without an efficient signing solution helping you capture legally binding electronic signatures, you could be exposing your organization to legal troubles down the road. DocuSign can be a great starting point for businesses just getting started with digital signatures.

CRM 95

CRM Digitalization Business Planning Software 95

Customer Think

AUGUST 6, 2021

This is PART THREE of our series on WhatsApp Commerce. Read PART ONE and PART TWO. So your brand is now set up on WhatsApp Enterprise. Congratulations! You now have the power to reach out to potentially 2 billion people across the globe. You can offer your customer a seamless conversational experience, offer 24/7 support, […].

Marketing 75

Marketing 75

Apptivo

AUGUST 6, 2021

Considering the CRM industry is surrounded by several myths, there is no wonder that people are often bombarded with many questions about a CRM system. Let me highlight one of the most searched queries. You can be a part of a B2B or B2C company, however, the most common question that you come across while choosing a CRM is, “ Is CRM different for B2B and B2C companies?

CRM 81

CRM B2B B2C Manufacturing 81

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Marketing

Customer Think

AUGUST 6, 2021

This is the second post in a series titled “Customer Experience is the Result of Team Member Experience.” Before I launch into an expansion of employee engagement research, I thought I’d share the real-world impact of employee disengagement a.

Customer Experience 69

Customer Experience 69

Customer Think

AUGUST 6, 2021

When the Covid-19 pandemic struck, businesses faced unprecedented challenges. The pandemic proved that new modes of digital work and collaboration actually increase productivity and the pace of innovation. Growth companies in highly competitive markets — subscription businesses, marketplaces, omnichannel retail, and FinTech — have continued to innovate and disrupt markets regardless of the pandemic.

Innovation 52

Innovation Retail Marketing Digitalization 52