Customer Think

APRIL 25, 2021

To meet the needs of the empowered 21st Century consumer, most companies, especially larger enterprises, need to embark on a customer experience transformation. Imagine a car manufacturer that does not allow any vehicle customization, or a retail bank.

Customer Experience 144

Customer Experience Banking Manufacturing Retail 144

SBI Growth

APRIL 25, 2021

CEOs often get lost in data while trying to decide what’s working, if there is too much, or if it’s even correct. But even great data is futile if not activated properly across commercial functions. On today’s show, Mike Dickerson, CEO.

Meetings 98

Meetings Customer Experience Customer Success B2B 98

Customer Think

APRIL 25, 2021

The omnichannel customer service approach has long surpassed the multi-channel one as something all businesses should strive for. In a world where modern technology has given consumers more choice than ever before, adopting a customer-focused management strategy is essential. So what’s it all about? The old multi-channel approach offers a range of services for customers, […].

Management 128

Management 128

Peter Simoons

APRIL 25, 2021

In a 1993 HBR interview Peter F. Drucker mentioned alliances as “ Dangerous liaisons […] which, by the way, very few people understand ”. In the article it is clear that Drucker refers to the manager’s desire to have control. Luckily, we’ve come a long way in the past 28 years. However, even today, not many people really understand alliances. .

Communication 98

Communication Management 98

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

APRIL 25, 2021

Photo by Pixabay, CC0 1.0 Whether you’re just starting as a new construction company or have years of industry experience under your belt, your customers should always be your main priority. You need to attract new customers and new projects if you want your construction business to continue growing and surviving, but this can sometimes […].

Construction 122

Construction 122

SalesPop

APRIL 25, 2021

Crises are a common thing within organizations. Thus, in this Expert Insight Interview, Mark Morey discusses management during a crisis. Mark Morey is an executive coach who specializes in developing thriving company cultures through enduring solutions. This interview discusses: Practicing gratitude. Improving communication and transparency. Things that get overlooked.

Management 52

Management Leadership Communication CRM 52

Customer Think

APRIL 25, 2021

One of the predictions by Forrester is about the increase in revenue risk for firms, by up to 50%, due to the increasing number of customers who operate as free agents. How does a customer-minded retention leader avoid the impact of demanding, millennial-minded customers on the company’s profitability? What typically ails Customer Retention programs 1. […].

Profitability 52

Profitability 52