Customer Think
MARCH 25, 2023
Image courtesy of Getty Images If you’re in business, whether as a local mom-and-pop corner shop or a global Fortune 100 corporation, you are facing the consumerization of experience. Technology, whether cell phones or laptops, are shaping customer expectations during every phase of their engagement with your company.
Customer Think
MARCH 25, 2023
How AI-powered chatbots can drive more revenue and boost efficiency in retail businesses In today’s digital world, would a business benefit more from keeping an eye on the competition or putting everything it has into its customer base? Scott Cook, eBay founder, said, “Instead of focusing on the competition, focus on the customer.
Customer Think
MARCH 25, 2023
Data mining is a technique for sorting huge data sets. It helps in recognizing the relationships and patterns to resolve business problems. Data mining companies use tools and processes to help organizations in predicting future trends and forming decisions.
Customer Think
MARCH 25, 2023
Self-service for customer service and support is just a first step in a much broader digital engagement strategy enabling brands to engage with customers online and via mobile devices throughout the entire customer journey – before and after they buy.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
MARCH 25, 2023
In January 2023, Sales Xceleration held its annual conference in Las Vegas. This year’s focus was on discussing and establishing the future of selling. In total, 125 fractional sales leaders, each with over 20 years of experience in their industries, participated in the workshop.
Customer Think
MARCH 25, 2023
The customer experience is inarguably essential for retail brands in terms of revenue growth and general stability. This is true whether a customer browses through a physical store location or an online site.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
MARCH 25, 2023
A couple weeks ago, I shared a story on LinkedIn about an experience I’d had at a follow-up doctor appointment. Check out the post and add your thoughts, but in short, I waited an hour to see the doctor, at which point I popped my head out of the room.
Customer Think
MARCH 25, 2023
Unless you have been living under a rock, you know that operating a business in the modern day and age is no mean task. Why? Have you looked at all the data businesses generate and gather today? Given the cut-throat competition, companies have an excellent opportunity to put all this data to work, but how?
Customer Think
MARCH 25, 2023
I was born in 1980 and grew up with Terminator. Skynet, the AI with a consciousness that refused to shut itself for self-preservation, was my biggest fear. When I was growing up in Eastern Europe, I used to joke that the only reason I would have a chil.
Customer Think
MARCH 25, 2023
If you’re not continually monitoring and managing the customer experience in your business, you have a hole in your risk management strategy. Your customers are your biggest asset, but when they’re not satisfied they can become a liability.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
MARCH 25, 2023
Second in a Series This four-part series addresses strategies for managing the challenges of living in and leading through VUCA (Volatility, Uncertainty, Complexity, and Ambiguity). If you missed the first installment (which puts VUCA in a historical c.
Customer Think
MARCH 25, 2023
Following the covid pandemic, governments are looking for economic growth to re-establish their economies, but what exactly do they mean?
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