Sun.Jul 18, 2021

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Digital Transformation: 7 Important Questions for Your Organization

Customer Think

Digital transformation has become more important than ever, as it’s the only way to navigate the waters of the post-pandemic world. While digital transformation used to be something that organizations had planned to adopt in the long term, the pandemic greatly accelerated the pace of adoption of digital-first practices. And why not? The only companies […].

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Collaborative Leadership Development

Peter Simoons

You are a successful leader. You want to sustain and increase your leadership success, with your team and in collaboration with other organisations in alliances, partnerships and ecosystems. To do so, you’ll need to further develop yourself, possibly change your behavior and manage and involve your stakeholders. Success might look like an overnight change, but in fact it is a lasting conscious journey following a solid roadmap.

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Top Reasons Why InsurTech Companies are Making Waves in the Industry

Customer Think

The emergence of new technologies in the insurance industry has had an uplifting effect on business. From claims processing to lead conversions, insurtech – the interfection of insurance and technology- has overhauled the traditional processes and legacy systems and transformed the lives of insurers for good. The COVID-19 pandemic has accelerated the insurance tech market […].

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Marketing Can’t Save The Customer Experience

Customer Think

Customers don’t become loyal to your brand because your marketing is excellent. They become loyal because you take good care of them. Excellent customer service experiences drive a great customer experience. Make no mistake about it; marketing is essential. It drives customer awareness, helps build top of mind, influences our buying behavior, and significantly impacts […].

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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11 Reasons Real Estate Needs WhatsApp Chatbots

Customer Think

For realtors, taking time out to ascertain the overall seriousness of a lead from scratch is time-consuming. But, it is a no-brainer that if you wish to be successful when it comes to real estate, you need to capture as many leads as possible to make sure that you have a specific number of clients […].

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Why NPS is Still The Top Dog

Customer Think

The Net Promotor Score (NPS) metric first took the marketing world by storm in 2001. It’s now 2021, and things have changed over the past year, let alone the past two decades. So how much value does the NPS metric still hold after all this time? Think of NPS like gravity, and just as apples […].

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How Mobile Commerce App Delivers a More Engaging Shopping Experience Through AR?

Customer Think

The use of augmented reality (AR) in the retail space has already become too popular to deliver an engaging shopping experience. The promise of immersive experience apart, Augmented Reality (AR) continues to ensure real-time interactions between real-life and digital presentations. Augmented reality (AR) closes the gap between physical shopping and digital shopping experiences.

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Analyse this!

Customer Think

SelectHub recently analysed the ten critical CRM trends to monitor for 2021 and one of the key takeaways was that analytics will play a much larger role in decision making by 2022 according to 85 per cent of marketing executives asked. In the world of CRM pretty much everything is growing. Predictions show that CRM […].

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Change Management, Not “Bribes,” Improves CX

Customer Think

This post picks up where last week‘s left off…In giving bonuses based on overall survey results, companies are assuming that 1. teams actually know what to do in order to improve customer satisfaction and 2. they won’t do it unless incented to. Both po.

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Boost CSAT Ratings 57% by Doing This

Customer Think

Almost three-fourths of organizations have (32.3%), or are planning to hire this year (41.5%), a Chief Customer Officer (CCO) or an executive-level role in charge of the customer experience (CX), according to Metrigy research. With customer engagement channels increasing and changing, and response time expectations growing, one of the key duties of most CCOs is […].

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How AI & Chatbots are profiting from mobile app technology?

Customer Think

Since people have held smartphones in their hands, businesses have started using mobile footprints & and highly inclining towards mobile app technology to make their business visible at every hand. The market is in high competition in using mobile app technology. Effortless & feasible user experience is the key thing to hit the market and […].

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Hybrid Demo Meetings – The Challenges of Mixed Face-to-Face and Remote Audiences

Customer Think

What is the strategy for handling situations where you are face-to-face with one group of prospects and other participants are connecting remotely? Treat the entire session as if it is a virtual demo! Background In the (ever-changing) New Nor.