Customer Think
SEPTEMBER 3, 2024
A customer-centric mission statement is a fundamental component for driving success in any organisation wanting to grow more profitably. It provides a clear direction and purpose, uniting the company towards shared objectives and fostering a sense of belonging.
Groove HQ
SEPTEMBER 3, 2024
If you’re operating a small business, you’re always thinking about how to make your product or service as good as it can be. And you’re putting the best of those ideas into action. But are those changes having a tangible impact on customer satisfaction? Are there other areas where your resources would be better spent? […] The post 5 Approaches To Total Quality Management appeared first on Groove Blog.
Customer Think
SEPTEMBER 3, 2024
I originally wrote today’s post for Sprinklr. It appeared on their site on March 21, 2024. Customers’ expectations have evolved over time, so much so that they want brands to know them better than they know themselves, including anticipating and addressing their needs and issues even before they arise. Seems crazy, right?! It’s not.
Cranfield Executive Development
SEPTEMBER 3, 2024
David Deegan, Executive Development Director at Cranfield School of Management, explains the value of lifelong learning and why overcoming the barriers to continued education opens up opportunities for individuals and organisations to grow and develop.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
SEPTEMBER 3, 2024
I love Seth Godin. I admire and respect him. I read his blog every day. And, by the way, he is just as nice in person as he is on screen. And his advice is usually 100% on point.
Cranfield Executive Development
SEPTEMBER 3, 2024
Ian Durant, non-executive chair of Warren Partners and Britvic PLC, shares his experiences and tips for successfully onboarding NEDs.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Help Scout
SEPTEMBER 3, 2024
Learn how to improve your customer support efficiency and elevate customer experience with the help of AI.
Customer Think
SEPTEMBER 3, 2024
Having a customer-friendly Point of Sale (POS) system for your business is crucial. However you handle your transaction, every part of the process that involves the customer needs to be easy for them, smooth, and fast. Unfortunately, traditional POS systems leave much to be desired in terms of usability for both customers and employees.
Customer Think
SEPTEMBER 3, 2024
Improving the ecommerce customer experience has been a critical goal since 2020, when companies pivoted to digital channels and started investing heavily in technologies to make online shopping easier. In 2023, close to three quarters of companies increased their CX spending, but U.S.
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