Customer Think

MARCH 15, 2023

We’ve had to redefine a lot about the workplace in recent years, but that doesn’t mean we have to adjust the standards and expectations we set.

Meetings 122

Meetings 122

The Center for Sales Strategy

MARCH 15, 2023

Revenue performance in a sales organization is a crucial metric that measures the financial success and performance of the sales team in terms of the revenue generated from sales activities. It includes metrics such as total revenue, revenue growth, sales targets, quotas, and the percentage of sales goals achieved. The importance of revenue performance cannot be overstated, as it is the lifeblood of a company.

Meetings 88

Meetings Organization Sales 88

Customer Think

MARCH 15, 2023

67% of warehouses in a recent survey said they’re considering adopting new technologies to speed up inventory management processes. Is your retail store implementing agile and reliable inventory control? Inventory control isn’t just for operational efficiency – it benefits your product returns and security processes.

Retail 109

Retail Software Software Management 109

SBI Growth

MARCH 15, 2023

As a Chief Revenue Officer (CRO), you are responsible for the growth of your company’s revenue, and this is no small task. The obstacles you face every day can be daunting, but if you succeed in leading the revenue function of your company, you will have a tremendous impact on its growth. And if you fail, the pain that failure causes can trickle down to customers and prospects.

Sales 62

Sales 62

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

MARCH 15, 2023

A Chief Customer Officer playbook is a sports analogy for what needs to be done to win the game: maximum customer lifetime value. Playbooks are pivotal to the success of all team sports: football and soccer, baseball and cricket, basketball and volleyball, hockey and lacrosse, rugby and rowing, NASCAR pit crews, and so on.

Leadership 105

Leadership Management Customer Experience 105

Hubspot Sales

MARCH 15, 2023

All businesses need a way to accept payments — but which method is the best? ACH, or Automated Clearing House network, and credit cards are both methods that enable people to make payments. However, there are a few key distinctions including guarantee of payment, automated clearing house processing times, and fees. In this post, we cover the following: What is ACH?

Banking 65

Banking eCommerce Decision-making 65

Sales Readiness Group

MARCH 15, 2023

"Ohana means family, and family means nobody is left behind or forgotten." For those of you who don’t have Disney-age kids, that quote is from the classic Disney movie “Lilo & Stitch.” Until recently, Ohana was also the basis for the corporate culture at SaaS giant Salesforce.

Sales 25

Sales Sales Leadership Sales Management Leadership 25

Customer Think

MARCH 15, 2023

(This month's Research Round-Up features two recent studies that examine the state of account-based marketing. One is the 2022 ABM Benchmark Survey by Momentum ITSMA and the ABM Leadership Alliance, and the second is the ABM Census 2022 survey by.

Leadership 80

Leadership Marketing Digitalization 80

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts. People Management & Recruiting: With an emphasis on creating a solid talent pipeline and assembling a high-performing team, hire, train, and manage a group of customer success speci

Customer Success 19

Customer Success Key Account Management Account Planning Stakeholders 19

Customer Think

MARCH 15, 2023

Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and dislikes, as well as what you have to offer each other.

Meetings 69

Meetings 69

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

MARCH 15, 2023

As the new year gets fully underway, it’s an ideal time for business owners to evaluate their current strategies. You need a clear plan for this, however.

Business Growth 72

Business Growth Customer Experience Digitalization Marketing 72

Customer Think

MARCH 15, 2023

From state-sponsored Chinese hackers targeting telecom operators to the breach of a major Russian bank, cyberattacks continue to impact the world in new ways. These examples come from just the past month or so, but looking at any time over the past decade will tell a similar story.

Customer Experience 64

Customer Experience Banking Management 64

Customer Think

MARCH 15, 2023

Traditional banks have struggled to get their arms around the new generation of online-only banks and digital financial services that millennials love. Without the need for expensive retail store-fronts, easy-to-use mobile apps, and better offerings, it’s easy to see why the cell phone generation is abandoning old-style financial institutions for a better alternative.

Banking 64

Banking Digitalization Financial Services Retail 64

Customer Think

MARCH 15, 2023

As has been understood for decades, every year, the average b2b and b2c company loses 20 to 40 percent of its customers. Today, for on-line companies the rate of customer churn can be significantly higher (and faster). When a repeat or long-time customer defects, the negative effect on profit is substantial.

B2C 59

B2C Profitability B2B 59

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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Customer Think

MARCH 15, 2023

Remember when a person would answer a company phone? I found myself shocked recently when a live human answered. “Um, Hello?? Are you a real person?

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59

Customer Think

MARCH 15, 2023

Today’s interview is with Des Traynor, Chief Strategy Officer and Co-founder at Intercom. Des joins me today to talk about some research they recently conducted around customers’ communication preferences and what that means. We then go on to talk abou.

Communication 52

Communication 52

Customer Think

MARCH 15, 2023

Introduces seven new platform capabilities to help sales leaders unlock seller productivity, increase deal velocity and conversion rates, and improve rep participation and attainment

Sales 52

Sales 52

Customer Think

MARCH 15, 2023

API-based solution that enables product managers and marketers to customize and launch a persistent in-app notifications experience in minutes

Marketing 59

Marketing Management 59

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing