Customer Think

JANUARY 1, 2023

Happy New Year! I’m not one for New Year’s resolutions, which are often broken. Instead, I like setting and resetting my goals for the year, and in my world, those goals focus on delivering an amazing customer service experience. So, I’ve created a list of simple ways to deliver the experience that everyone wants. Here […].

Customer Experience 128

Customer Experience 128

Peter Simoons

JANUARY 1, 2023

The beginning of the New Year is always a good moment to reflect, by looking back and learning lessons from the past to bring them forward into the upcoming year. When you do so, think about what went well and what didn’t go so well. Or, in other words, what were your successes and failures? Personally, I’m not a fan of the word failure, because of its negative connotation.

Stakeholders 52

Stakeholders 52

Customer Think

JANUARY 1, 2023

As 2022 draws to a close, I like to reflect on the year and what I have learned. I shared them on a recent podcast and thought I would share them here with you, too. Lesson #1: You can never go back to the way things were. You can only progress.

Customer Experience 126

Customer Experience Leadership 126

Customer Think

JANUARY 1, 2023

Introduction of RPA (Robotic Process Automation) Globally, businesses tend to opt for innovation and automation. RPA or Robotic Process Automation can serve this objective effectively by automating mundane and repetitive tasks. Software automation has become a new norm in this highly competitive era and RPA contributes to improving overall productivity by bringing automation into daily […].

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Innovation Software Software 124

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.