Strategic Account Management Association
NOVEMBER 11, 2022
Seven key drivers of strategic account management to helps SAMs leverage customer insights and co-create value in the face of industry disruptions. The post The Essential Seven Factors for Unlocking Strategic Account Growth appeared first on Strategic Account Management Association.
Customer Think
NOVEMBER 11, 2022
I’ve come to the realization recently after seeing several demos of various CCaaS (Contact Center as a Service) platforms that there’s a flaw in the whole selling process. And I don’t think it’s the fault of the fine sales folks or even the software vendors they represent. During the course of the demo, they show […].
Planview
NOVEMBER 11, 2022
Value stream management (VSM) is about helping teams work smarter and faster, but how do you begin? At our recent Planview Accelerate Customer Conference, the Lead Scrum Master at a Fortune 100 financial services organization shared their best practices for starting VSM in an organization. Below is a summary of the presentation, including practical, tactical tips for using flow.
Customer Think
NOVEMBER 11, 2022
As Matt Dixon (of Challenger Sale and Challenger Customer fame) points out in his latest book “The Jolt Effect”, B2B salespeople have been preconditioned by most of the established sales methodologies to focus on cultivating their customer’s fear of mi.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
MDI Training
NOVEMBER 11, 2022
How can I actively share knowledge as a leader? Knowledge management – I know that I know (nothing). How do you deal with knowledge management as a leader? What do we really know and how can we use it to our best advantage? . Mentoring & Knowledge Management. Our MDI partner Anita Berger focuses on mentoring and knowledge management. We asked her a few questions on this topic and came up with some exciting approaches.
Customer Think
NOVEMBER 11, 2022
Introduction Marketers will invent new ways to connect with their target audiences in the modern business world. Handing out business cards is a low-cost way to attract clients’ attention. The cards include contact information. Clients or customers can quickly access important contact information. However, for today’s businesses, providing details is not the only purpose of […].
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
NOVEMBER 11, 2022
Anybody who’s read much of what I have to say about Customer insights and Voice of the Customer (VoC) knows I’m quite critical of legacy KPIs like CSAT and NPS. Part of that, naturally, is my inherent wiseass contrarian nature, sure. That s.
SmartKarrot
NOVEMBER 11, 2022
Role: Sr. Customer Success Manager Location: American Fork, UT (Hybrid) Organization: Journeyfront As a Sr. Customer Success Manager, you will build relationships with customers, resolve concerns, and continually delight them with a positive, customer-centric attitude. Provide a proactive customer strategy focused on hiring accuracy. Measure customer progress against company goals and identify/address areas of improvement.
Customer Think
NOVEMBER 11, 2022
Do executives and CEOs truly understand the problems customers are facing? Do they have a problem solver whose first job is to look for and identify problems and then solve them within the company and outside, to internal and external people and entities? What should they be doing?
Customer Think
NOVEMBER 11, 2022
Many publicly listed technology stocks have been having a torrid time of late as investors move away from lofty visions and future promises of growth to a focus on the fundamentals of revenues and profits.The same dynamics are playing out in the minds.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
NOVEMBER 11, 2022
For the longest time, my local Panera in Westboro Massachusetts was awful. Like phone company awful. And cable company awful. The problem was chronic. The half and half was always empty. The supplies of cup insulators and trays were n.
Customer Think
NOVEMBER 11, 2022
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